Toyota of Scranton - Service Center

Toyota of Scranton responded

ded4356, Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your 5-star review and are thrilled to hear that you found our service to be professional and satisfactory. Our team at Toyota of Scranton strives to provide exceptional service to all our valued customers, and we're delighted to know that your Service Writer communicated effectively with you throughout the entire process. Clear and consistent communication is a key aspect of our customer service approach, and we're glad it made a positive impact on your experience. We also want to express our gratitude for your continued trust in us over the years. Building long-lasting relationships with our customers is a top priority, and we're honored to have been of service to you throughout your ownership journey. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and providing the same level of professionalism and satisfaction. Once again, thank you for choosing Toyota of Scranton. Your kind words mean a lot to us! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MCCORMICK0425, Thank you for taking the time to share your experience at Toyota of Scranton! We truly appreciate your kind words and are delighted to hear that you found our team to be professional and courteous. Providing a five-star service is our ultimate goal, and we are thrilled that we were able to meet your expectations. We also appreciate your understanding regarding the minor glitch you encountered. We strive for perfection, but occasionally unforeseen issues may arise. Nevertheless, we are glad that it did not impact your overall satisfaction. We will take note of this and work diligently to prevent any similar occurrences in the future. At Toyota of Scranton, we are committed to delivering exceptional service to each and every customer. Your satisfaction is our top priority, and we are pleased to hear that we have achieved that goal during your visit. If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JEDSMOM, Thank you for taking the time to leave us a wonderful 5-star review! We're thrilled to hear about your positive experience at Toyota of Scranton, and we greatly appreciate your kind words. Convenience and professionalism are top priorities for us, and we're glad that you found our scheduling process to be convenient and our team members to be highly professional. We take pride in providing exceptional service to all our valued customers. We're especially delighted to hear about your positive interactions with Chris, your service representative. Chris is a dedicated member of our team, and we're proud to have him as part of the Toyota of Scranton family. It's fantastic to know that he goes above and beyond to ensure that you understand all the details and are completely satisfied with the work being done on your vehicle. Your satisfaction is our utmost priority, and we're committed to making sure that you have a positive and transparent service experience. We'll be sure to pass along your kind words to Chris and the rest of our team. Once again, thank you for choosing Toyota of Scranton. We truly appreciate your trust and recommendation. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

RICK@HYDROHEAVEN.COM Thank you so much for taking the time to share your fantastic five-star review of your experience at Toyota of Scranton! We greatly appreciate your kind words and are thrilled to hear that you had a great experience with us. We pride ourselves on excellent communication throughout the entire car-buying process, and we're delighted to know that our efforts were appreciated. Keeping our promises is a top priority for us, and we're glad to hear that we honored all commitments made during your visit. Your loyalty means the world to us, and we're grateful for your decision to be a future customer. We can't wait to assist you with any of your automotive needs whenever you choose to return to our dealership. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

THOMASSAVERO, Thank you for your positive review and for choosing Toyota of Scranton for your service needs. We're delighted to hear that you had a great experience with our service team and that the job was done to your satisfaction. We appreciate your feedback regarding the labor cost. We understand that pricing is an important consideration for our valued customers, including senior citizens. We regularly review our pricing structure to ensure it remains fair and competitive for all customers. We value our senior customers and their loyalty, and we will certainly take your suggestion into consideration as we evaluate our pricing options moving forward. We also encourage you to stay connected with us through our website or contact our service department directly to inquire about any ongoing promotions or discounts that may be available. Please know that we strive to provide excellent service at a competitive value, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our team. We're here to assist you and ensure your continued satisfaction. Thank you once again for your positive feedback and for choosing Toyota of Scranton. We look forward to serving you again in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JSHORT2, Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your overall experience during the sale of your vehicle was exceptional. Providing courteous and professional service is a top priority for us, and we're delighted to know that everyone you encountered at our dealership reflected these qualities. Our team takes great pride in delivering outstanding customer service, and it's fantastic to hear that we met your expectations. We believe that buying a vehicle should be a positive and enjoyable experience, and we're glad that we were able to provide that for you. Your satisfaction means the world to us, and we truly appreciate your kind words. Should you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help. Thank you once again for choosing our dealership, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

RZIEG727, Thank you for taking the time to share your positive feedback about your experience with Toyota of Scranton! We're thrilled to hear that you've had a pleasure working with us and that we have consistently provided you with excellent customer service and care throughout your four vehicle purchases. We greatly value your loyalty and appreciate your recommendation of Toyota of Scranton to others. Your trust in our dealership means a lot to us, and we're glad that we have been able to meet your expectations consistently. We are committed to maintaining our high standards and ensuring that every customer has a positive experience with us. If there's anything else we can do to further enhance your satisfaction or if you have any suggestions, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton as your preferred dealership. We look forward to serving you in the future and continuing to provide you with exceptional service. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear Roy B, Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear about your exceptional experience with our dealership. Your five-star rating and kind words mean a lot to us. At [Dealership Name], we pride ourselves on being a customer-driven dealership, and it brings us immense joy to know that we have met your expectations. Putting our customers first is at the core of everything we do, and we're thrilled to hear that you felt valued and well taken care of throughout your experience. Our friendly and courteous staff members are dedicated to providing outstanding service, and it's wonderful to know that their efforts did not go unnoticed. We'll make sure to share your feedback with the team, as it serves as motivation to continue delivering top-notch customer care. Your suggestion of giving us a higher rating than five stars is truly humbling. We strive for excellence in all aspects of our business, and your endorsement reassures us that we're on the right track. We genuinely appreciate your kind words and your willingness to recommend us. Once again, thank you for choosing us and for taking the time to share your positive experience. We are here for you should you need any further assistance or have any questions. We look forward to serving you in the future and exceeding your expectations once again! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LINDALUO, Thank you for taking the time to share your feedback regarding your recent experience at Toyota of Scranton. We greatly appreciate your kind words about our service, and we apologize for any inconvenience you experienced with our shuttle service. We understand the importance of timely and reliable transportation for our valued customers, and we sincerely apologize for the oversight that led to the delay in picking you up. Your time is valuable, and we regret any frustration this may have caused you. At Toyota of Scranton, we strive to provide exceptional customer service, and we are disappointed that we fell short of your expectations on this occasion. We value your feedback as it allows us to identify areas for improvement and make necessary adjustments to enhance our customers' experience. We would like to express our gratitude for your continued support, and we hope that you will give us another opportunity to serve you. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us directly. Thank you again for your valuable feedback. We appreciate your business and look forward to serving you better in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent experience with Toyota of Scranton. We genuinely appreciate your input as it helps us improve our services. We apologize for any inconvenience caused and understand your disappointment regarding the vehicle wash after service. At Toyota of Scranton, we strive to provide the highest level of customer satisfaction, and we acknowledge that KIA offers a complimentary vehicle wash as part of their service. While we currently do not provide a similar service, we continuously evaluate customer preferences and consider implementing new offerings based on their feedback. We value your loyalty as a Toyota customer, and we are committed to enhancing your experience with us. Your feedback has been duly noted, and we will share it with our management team for further consideration. In the meantime, if there is anything else we can assist you with, please do not hesitate to reach out to us. Thank you once again for bringing this to our attention. We appreciate your business and look forward to serving you better in the future. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton