Toyota of Scranton - Service Center

Toyota of Scranton responded

AJACOBS801, Thank you for sharing your positive experience with us at our dealership! We greatly appreciate your kind words and are thrilled to hear that our team provided you with great customer service. It's fantastic to know that our attentive staff noticed the issue with your tire. Your safety on the road is of utmost importance to us, and we take pride in going the extra mile to ensure our customers' vehicles are in top condition. We're glad we were able to identify the problem before it escalated into a flat tire situation. At our dealership, we strive to provide exceptional service and exceed our customers' expectations. Your feedback serves as a motivation for our team to continue delivering the highest level of care and attention. If you ever need any further assistance with your vehicle or have any questions, please don't hesitate to reach out to us. We're here to help. Thank you again for choosing our dealership, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

EBONEYBURNETT, Thank you for choosing Toyota of Scranton for your automotive needs! We greatly appreciate your glowing review and the 5-star rating you've given us. We're thrilled to hear that you had a great experience and that our service met your expectations. Our team takes pride in providing exceptional customer service, and we're delighted that you found our staff to be very friendly. We believe in creating a welcoming and supportive environment for all our customers, and it's fantastic to know that we succeeded in making you feel valued. We're overjoyed that you're very happy with the service you received at Toyota of Scranton. Customer satisfaction is our top priority, and we're thrilled that we could meet your needs and exceed your expectations. We're grateful for your trust in us. Thank you once again for your kind words and for choosing Toyota of Scranton. We hope to have the opportunity to serve you again in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

THULUNGDILAN149,. Thank you for taking the time to provide feedback on your recent car inspection. We appreciate your positive rating and apologize for any inconvenience caused by the tire change and pricing. During a car inspection, our primary focus is to ensure the vehicle meets safety and regulatory standards. If your tires did not require replacement based on their condition, it is our standard practice not to recommend unnecessary changes. We apologize if there was any miscommunication or confusion regarding this matter. Regarding pricing, we strive to offer competitive rates for our services while maintaining the quality and expertise that our customers expect from us as an authorized dealership. However, we understand that pricing is an important consideration, and we appreciate your feedback on this matter. We regularly review our pricing structure to ensure it aligns with industry standards and will take your comments into account during our evaluation. We value your business and appreciate your feedback. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We look forward to serving you again in the future and providing you with an even better experience. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SPENCE96, Thank you for taking the time to provide your feedback on your recent experience at Toyota of Scranton. We are delighted to hear that you had a 5-star service with us and that our team met your expectations. Our friendly and knowledgeable staff take great pride in providing excellent customer service. We understand the importance of making our customers feel welcome and comfortable throughout their visit. It's wonderful to know that our team was able to create a friendly and inviting atmosphere for you. We also understand that transparency is key when it comes to vehicle maintenance and repairs. Our team strives to keep our customers informed every step of the way. We believe in open communication and take the time to explain the work being done on your vehicle. We want you to have a clear understanding of the process and be confident in the service being provided. Additionally, we recognize the value of your time. We know that waiting for your vehicle to be serviced can be inconvenient, so we make it a priority to provide accurate time estimates for completion. Our goal is to ensure minimal waiting time and deliver on our promised timeframe. We are glad to hear that we met your expectations in this regard. At Toyota of Scranton, we are committed to delivering exceptional service to all our customers, and your feedback encourages us to continue providing the best experience possible. We sincerely appreciate your kind words and recommendation. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future and providing you with the same level of outstanding service. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JHVROOFING1993, Gracias por tomarse el tiempo para completar una revisión de su experiencia en nuestro concesionario. Estamos muy contentos de haber obtenido 5 estrellas. Gracias, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Hi Rich, Thank you so much for your incredible 5-star review! We're thrilled to hear that Jason Palmigiano and Toyota of Scranton have left such a positive impression on you. It's wonderful to know that you plan on continuing to service all three Toyota vehicles in your family with us and that you're willing to refer your loved ones as well. We genuinely appreciate your trust and support. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you and your family for many more years to come! Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LFSGA, Thank you for taking the time to leave us a 5-star review of your experience at Toyota of Scranton! We're delighted to hear that you received great service from our team and that you are happy with our dealership. Providing exceptional service to our customers is our utmost priority, and it's wonderful to know that our efforts have made a positive impact on your experience. We greatly value your feedback and appreciate your kind words. If there's anything else we can assist you with or if you have any further comments or suggestions, please don't hesitate to let us know. We're here to ensure your satisfaction and make your automotive journey as enjoyable as possible. Thank you once again for choosing Toyota of Scranton and for your support. We look forward to serving you in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LOUISMOLINARO, Thank you so much for taking the time to leave us a stellar 5-star review! We're delighted to hear that you had an excellent sales experience at Toyota of Scranton. Brian is truly dedicated to providing exceptional customer service, and we're thrilled that he went above and beyond to help you find the perfect car at a price you loved. At Toyota of Scranton, we strive to make the car-buying process a seamless and enjoyable one, and it's wonderful to know that Brian's efforts made a positive impact on your experience. We'll make sure to pass along your kind words to Brian and acknowledge his outstanding service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TNOELLE8454, Thank you for your fantastic review! We're thrilled to hear that you had a great experience at Toyota of Scranton. Our dedicated salesman, Ahmad, and finance team will be delighted to know that their exceptional service left a positive impression on you. We look forward to serving you again for your next vehicle purchase. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton