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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,953 Reviews
Call Service Center (570) 740-3457

2,953 Reviews of Toyota of Scranton - Service Center

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March 15, 2023

It was a very good experience. I was treated very well. I’d defiantly go back More

by JOE.LABORANTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Langlois, Curt Manck
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Mar 16, 2023 -

Toyota of Scranton responded

JOE.LABORANTI, Thank you for sharing your wonderful experience at our dealership! We are thrilled to hear that you were treated very well and that you had a very good experience with us. We are also grateful that you would consider coming back to us again in the future. At our dealership, we pride ourselves on providing exceptional customer service and making sure that every customer feels valued and respected. We are glad that we were able to meet your expectations and provide you with a positive experience. Thank you again for your review, and we look forward to seeing you again soon! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 14, 2023

Very good service from Kacie. Expected the wait too be a little shorter but the time was ok. More

by WILLIAM.CHOLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
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Mar 15, 2023 -

Toyota of Scranton responded

Hi William, Thank you for taking the time to offer feedback on your recent service visit. We are thrilled we earned a 5 star rating. We appreciate your comments on the service Kacie provided at your visit. We will definitely share them with Kacie. We also noted your comment on the length of time for your appointment. We work with our team daily to stress the importance of honoring our customer's time. Thank you for sharing your comments with us, it helps us make the necessary improvements. We look forward to your next visit. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 14, 2023

Fast and Professional Service. Took time to explain details and was always contactable with any questions. More

by CHRISTERPOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Toyota of Scranton responded

CHRISTERPOPP, Thank you for taking the time to follow up with us and complete an online review. We are so happy to see we earned 5 stars! It's wonderful to hear that you had a positive experience with our service department. Your feedback is greatly appreciated and helps us to continue to improve our services. Please don't hesitate to reach out if you have any further questions or concerns, and we look forward to assisting you with any future automotive needs you may have. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 14, 2023

Chris Ellis in the Service Dept was wonderful during our last visit on 2/11 with your business. Our waiting time however, was much longer than we were originally told. More

by SPUNKYGAL1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS ELLIS
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Mar 15, 2023 -

Toyota of Scranton responded

Hi SPUNKYGAL1976, Thank you for taking the time to offer feedback on your recent service visit. We are happy we earned a 4 star rating. We appreciate your comments on the service Chris Ellis provided at your visit. We will definitely share them with Chris. We also noted your comment on the length of time for your appointment. We work with our team daily to stress the importance of honoring our customer's time. Thank you for sharing your comments with us, it helps us make the necessary improvements. Please don't hesitate to reach out if you have any further questions or concerns, and we look forward to assisting you with any future automotive needs you may have. We look forward to your next visit. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 13, 2023

John Higgins is polite and professtional. I bever dread servicing my car. I do not stay in the lobby because if the strong tire rubber smell. More

by SGRILLO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Higgins is excellent.
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Mar 14, 2023 -

Toyota of Scranton responded

SGRILL02, Thank you for taking the time to leave us a positive review and for acknowledging John Higgins' professionalism. We're pleased to hear that you never dread servicing your car and we hope to continue providing you with high-quality service in the future. We understand your concern regarding the tire rubber smell in our lobby and we apologize for any inconvenience this may have caused you. We will take your feedback into consideration as we strive to improve our customers' experience. Again, thank you for your feedback, and please don't hesitate to contact us if you have any further concerns or questions. We look forward to seeing you again soon. It was nice speaking to you earlier today. Thank you for taking my call. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 12, 2023

Great service as always and it was performed on time. My Service Advisor Hailee kept me informed on the progress of the service being done on my Corolla. More

by jerrycet0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
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Mar 14, 2023 -

Toyota of Scranton responded

jerrycet0, It's wonderful to hear that you had a positive experience with our service department and that your Corolla was serviced on time. We're glad that Hailee was able to keep you informed throughout the process and that you felt well taken care of. Providing excellent customer service and quality work is our top priority, and we're happy that we were able to meet your expectations. Thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated and helps us to continue to improve our services. Please don't hesitate to reach out if you have any further questions or concerns, and we look forward to assisting you with any future automotive needs you may have. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 10, 2023

Would recommend for the auto service but not for the customer service. Difficult pick up. More

by DJROSET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember anyones name
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Mar 11, 2023 -

Toyota of Scranton responded

DJROSET, Thank you for sharing your feedback regarding your recent visit to our dealership. We appreciate your business and your honesty. We're glad to hear that you would recommend our auto service, but we're sorry to hear that you didn't have a positive experience with our customer service. We take our customers' experiences very seriously and we want to make sure that every interaction is a positive one. We would appreciate the opportunity to learn more about your experience and address any concerns you may have. Please feel free to reach out to Mary Jo Preno at 570.702.8776 so that we can discuss your visit in more detail and work to improve our customer service moving forward. Thank you again for your feedback and we hope to have the chance to provide you with a better experience in the future. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 10, 2023

Good quick service good customer service walked me through every step keep it up thank you More

by SHEAMUS121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2023 -

Toyota of Scranton responded

SHEAMUS121, Thank you for taking the time to share your positive experience with our dealership. We're thrilled to hear that you had a good experience with our quick service and customer service, and that our team was able to walk you through every step of the process. We take pride in providing our customers with top-notch service, and it's always great to hear when we've met or exceeded their expectations. We appreciate your kind words and we're glad that you had a positive experience at our dealership. Thank you again for your feedback and we look forward to serving you in the future. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 08, 2023

great people great service. would not go anywhere else service would recomend to any one More

by BILL644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Toyota of Scranton responded

BILL644, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are delighted you enjoyed working with our service team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 08, 2023

Service was performed on time. Wait was not long. Maintenance was performed as requested. Future needs were also discussed. More

by MALLAS812@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2023 -

Toyota of Scranton responded

Hi MALLAS812, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are delighted you enjoyed working with our service team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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