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Treasure Coast Lexus

Ft Pierce, FL

4.8
6,994 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 6,994 reviews

March 10, 2019

Excellent I dealt with Cal and Tina. They were knowledgeable and professional. They got the job done,I bought the car Thursday on the phone, and picked it up S More

by SJGJ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike who worked with Rick., Rick Russell , Cal Harris
March 10, 2019

Failed commitments and service I had my 2014 lexus 460 brought in to service for routine service including an oil change. During the service, the dealer found I needed new brakes, w More

by Nick G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Kritikos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
Mar 11, 2019 -

Treasure Coast Lexus responded

Mr. Grubbs, Thank you for taking the time to write your review and give us your feedback. Honest input is the only way we can truly improve and do better. I'm so sorry that you are unhappy regarding your last service visit. Our goal is perfection and 100% satisfaction so when a Guest is unhappy we take that very seriously. With that in mind, I did some research into your last visit. I discovered that we did indeed replace the brake pads on your 2014 LS. We also resurfaced your rotors. To my surprise, our records indicate that we did not charge you for either of these services. In fact, we covered the costs of both the brakes and rotors and then we also paid for the replacement of your cabin air filter. It looks like you were told at one time that these services would not be covered but that was obviously corrected as we did not charge you for any of it. My apologies for any confusion we may have caused but it looks like we eventually got it right and paid for all of it. We will try to do better next time. As for your email. I did receive your email requesting clarification of your extended warranty. I did reply to your request with some additional documentation but it appears you have not received that. I will resend that email again today when I return to my office. Please let me know if there is anything else I can assist you with and again, thank you for input. Respectfully, Gary Mariarossi Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

Mar 12, 2019 -

Nick G responded

Gary, thank you for your response to my dealership review. I have not received the email you stated in your response to my review and look forward to receiving it. Hopefully the commitments made by you and Mr. Kritikos will be honored by you and the TC Lexus dealership. Thank you, Nick Grubbs

March 10, 2019

seamless pleasant knowledgable well presented and simple upfront nice also drove 2 hours from home to do this deal I'm a lexus owner since 1993 and always ha More

by BARRY.SILVERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell
March 10, 2019

My first Lexus I was very pleased with the buying experience at Treasure Coast Lexus. From showing me cars I might be interested it to driving out. Daphne keep the More

by terio2
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daphne Hecko
March 09, 2019

Best buying experience quick paperwork Went to pick up my new RX 350 tonight at Treasure Coast Lexus they were all so friendly from the minute I walked in. My paperwork was ready to go,I ha More

by Funnygirl62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark technology specialists fabulous , Daphne Hecko, Gary Mariarossi
March 09, 2019

Very proffessional and friendly Very happy with experience but was a bit too long. Everyone was super friendly and welcoming. Again very good admosphere but had to wait a bit longer More

by CSIMONIN62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2019

Not perfect. Service was quick. Service fixed my problem. As usual your employee were very nice. My only disappointment is your failure to return calls. I called t More

by XGGILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’d rather not. I don’t want to get anyone in trouble. I just thought you might want to establish a policy or something.
March 08, 2019

Very good service! Everyone was helpful and they even bring a loaner car to my work and pick up my car for service. Not many places do that! Makes life easy. More

by ALIX0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Ryan
March 08, 2019

Great customer service This dealership is great to work with.. our salesperson, Howard Kent, was straight forward, answered all our questions honestly and thoroughly and did More

by rush1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
March 07, 2019

Very professional courteous efficient Great dealership friendly professional employees all work completed in a timely manner would highly recommend waiting area clean and well stocked all More

by DWILSON101213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
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