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Treasure Coast Lexus

Ft Pierce, FL

4.8
7,061 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 7,061 reviews

March 14, 2019

Excellent and Professional I enjoyed the privilege of working with a very knowledgeable representative and getting the service of professional, Mr Robert Collier. He is a great More

by dcars2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Robert Collier, Cal Harris
March 13, 2019

Service Robert Collier is the best service director. Again I received excellent service. Wanting my husband to buy an Lexus RX 350 for his next vehicle More

by TIDEBOYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
March 13, 2019

Leased a 2019 rx 350 Everyone involved was outstanding. Their participation in the Costco program made the the decision an easy one. Carlton Duncan is the best sales perso More

by JBOCKER
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell
March 12, 2019

Excellent Service Once again the service department delivered on-time with as promised. Attention to detail was noted and all worked explained before and after. The wa More

by RICKA_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathey Register
March 12, 2019

Above and beyond for us My husband Ralph and I were impressed and ans humbled by how nice and pleasing everyone is in this store. Anthony , Howard , Diane all among incredib More

by RALPH7900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2019

Service & Test Drive I have had nothing less than very positive and professional experiences for the last two and a half years. First with my IS 250, and now with my RCF c More

by PICTURESQUE625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raphael and Rebecca
March 11, 2019

Air Bag replacement The service department and Robert did everything as promised and on time. Great job! They even washed the car and loaned us a car while ours was bei More

by KDHILL407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
March 10, 2019

Excellent I dealt with Cal and Tina. They were knowledgeable and professional. They got the job done,I bought the car Thursday on the phone, and picked it up S More

by SJGJ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike who worked with Rick., Rick Russell , Cal Harris
March 10, 2019

Failed commitments and service I had my 2014 lexus 460 brought in to service for routine service including an oil change. During the service, the dealer found I needed new brakes, w More

by Nick G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Kritikos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
Mar 11, 2019 -

Treasure Coast Lexus responded

Mr. Grubbs, Thank you for taking the time to write your review and give us your feedback. Honest input is the only way we can truly improve and do better. I'm so sorry that you are unhappy regarding your last service visit. Our goal is perfection and 100% satisfaction so when a Guest is unhappy we take that very seriously. With that in mind, I did some research into your last visit. I discovered that we did indeed replace the brake pads on your 2014 LS. We also resurfaced your rotors. To my surprise, our records indicate that we did not charge you for either of these services. In fact, we covered the costs of both the brakes and rotors and then we also paid for the replacement of your cabin air filter. It looks like you were told at one time that these services would not be covered but that was obviously corrected as we did not charge you for any of it. My apologies for any confusion we may have caused but it looks like we eventually got it right and paid for all of it. We will try to do better next time. As for your email. I did receive your email requesting clarification of your extended warranty. I did reply to your request with some additional documentation but it appears you have not received that. I will resend that email again today when I return to my office. Please let me know if there is anything else I can assist you with and again, thank you for input. Respectfully, Gary Mariarossi Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

Mar 12, 2019 -

Nick G responded

Gary, thank you for your response to my dealership review. I have not received the email you stated in your response to my review and look forward to receiving it. Hopefully the commitments made by you and Mr. Kritikos will be honored by you and the TC Lexus dealership. Thank you, Nick Grubbs

March 10, 2019

seamless pleasant knowledgable well presented and simple upfront nice also drove 2 hours from home to do this deal I'm a lexus owner since 1993 and always ha More

by BARRY.SILVERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell
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