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Treasure Coast Lexus

Ft Pierce, FL

4.8
7,006 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 7,006 reviews

December 02, 2018

Always a pleasure to come to Treasure Coast Lexus We gave a superlative rating because this is a dealership that cares about its customers. We had a dashboard light come on Friday afternoon and were More

by lovemylexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
December 01, 2018

You're only as good as your weakest link! This is a beautiful facility with nice, helpful people, but with very poor processes. They are very interested in sales, but not interested enough in More

by JJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Klein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daphne Hecko, Lynn Tidwell, Samuel Kinter, Gary Mariarossi
Dec 01, 2018 -

Treasure Coast Lexus responded

Good Morning JJR, Thank you so much for taking the time to write a review. It is only through honest feedback from our Guests that we can truly identify challenges and improve our performance. We may not always like what we read but we must see criticism as an opportunity to do better. As I said last night when you were here, the poor performance was completely my fault. We had 3 Guests here at the same time and only 2 Finance Managers to complete their paperwork. I did not realize that you had a 6 pm appointment with us (I should have) so I started to put a Guest into Finance in front of you. Once I was told about my mistake I immediately changed plans. I asked one of the other Guests to wait (they generously agreed) and I got you into Finance with Lynn. This did result in us getting you into Finance at 6:35 instead of your schedule time of 6:00 pm, which again, was my fault. I am very sorry for this mistake and the inconvenience it caused you. It is simply unacceptable. You and I are in total agreement on this point. One point I must respectfully disagree with you on is your statement that are "not interested enough in customer satisfaction". I will say without any doubt that Customer Satisfaction is our #1 concern. This is true before, during, and after the sale. Again, I am sorry that you did not experience this and our actions made it appear like we didn't care. Our process obviously needs improvement, but not our level of "interest". I would point out that once I was informed that I had caused a delay in your delivery I got involved immediately to correct my mistake. I then had 4 of my Associates assist me in order to get things back on track. We had our Technology Specialist go through the new vehicle with your wife while Tina and I rearranged things to get you into Finance. Lynn then completed your paperwork while Daphne put the tag on your new vehicle. These are not the actions of people who don't care about our Guests. Poor performance, yes. Not caring, no. At the end of the day, the only thing that really matters is we executed poorly and disappointed one of our valued Guests. Again, I will accept full responsibility for this. I thank you again for you input and honest feedback. I promise you that we will take this evaluation very seriously. We will learn from it and we will work diligently to improve our performance. Thank you very much. Respectfully, Gary Mariarossi Treasure Coast Lexus

December 01, 2018

Service I was met as soon as I arrived at service bay. The technician was friendly and thougher in advising what was going to transpire. Received periodic upd More

by Butterfly22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
December 01, 2018

Pleasure experience at Treasure Coast Lexus We worked with several individuals at Treasure Coast. Lexus, from customer service to sales and finance and the entire team went out of their way to e More

by TIM.HOFFMAN1607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Register, Thomas Druzik
December 01, 2018

Awesome salesman Brian was a patient and very helpful though my new car process very awesome team and easy fun experience will definitely recommend and return again More

by AIRRISAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Young, Gary Mariarossi
December 01, 2018

Excellent Experience Personnel staff very helpful and friendly. Grateful for the service bar,coffee and snacks. Rooms provided for entertainment are appreciated and deal More

by LJWOODS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Tidwell, Gary Mariarossi
December 01, 2018

Robert Collier is the best! This is not the first time I have left my car with Robert for warranty/recall issues and once again he outdid himself. From the time of drop off to pi More

by RyanOsborne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
December 01, 2018

Helping They're great except when scheduling. Not always aware of what they're scheduling because schedulers and service representative not always same so the More

by JKUNK001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Ryan
December 01, 2018

Excellent service Great service and staff. Everyone there was very helpful and courteous. Explained everything that needed to be done. Beautiful dealership, very warm a More

by AWCBENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAFAEL SALCEDO
November 30, 2018

The work was done in a timely fashion and to my satisfaction Kathy Register is a true professional that I look forward to working with for all of my service needs. I would recommend Kathy and Treasure Coast Lex More

by kwidth
Recommend Dealer
Yes
Employees Worked With
Kathy Register
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