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Treasure Coast Lexus

Ft Pierce, FL

4.8
7,088 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 7,088 reviews

December 08, 2018

pleasant Sales people are very well polite and responded to your needs and go out of the way to accommodate you. E-mail questions are replied to within a few More

by JJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Russell , Daphne Hecko, Lynn Tidwell
December 08, 2018

Quick service wait was not long and my car was very clean. Quick service, and my car was very clean finish, I will surely use them again and also recommend all my friends to go there a well. More

by Aaron the man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Druzik, Rick Russell
December 07, 2018

did not learn what was done for my payment I love CARLTON my salesman but disappointed with SERVICE as they could not tell me what they did to collect my payment, they could only tell me I need More

by Vero Beach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Treasure Coast Lexus responded

Dear "Vero Beach" I am very sorry to hear that you had a disappointing experience regarding your bill in our Service Department. We take great pride in providing exceptional service to every Guest but obviously we did not in this case. We are certainly not perfect and we do drop the ball occasionally but we are quick to accept responsibility and all we can to fix it. I would love the opportunity to discuss this with you and make every effort to correct any mistakes we made. Unfortunately, I do not have your name or contact information so if you have a moment can you please contact me. My contact information is below. Thank you. Gary Mariarossi General Manager Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

December 07, 2018

60,000 mile service. Came in for the 60,000 mile service on my LS 460. Tire pressure were not set to proper preassure. If the simple eassy task was not done, how can I b More

by SERGIOALF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
December 06, 2018

Another great experience here! This was our 5th Lexus from Treasure Coast, and as always, I can't recommend them highly enough! Their facility is awesome and the staff even better. More

by Cynthia M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Tidwell
December 06, 2018

30000 mile maintenance Very professional. In and out in less than expected time. Very pleasant service director , Rafael Salcedo. So happy that I am doing business with them More

by Janet7114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
December 06, 2018

Not sure service is improving Satisfactory but 2 trips first one wited over 1.5 hours for oil change only. Then waited over 5 days with NO status calls on part coming in. Then over More

by rlp077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael
December 05, 2018

Wonderful Experience As always, our experience in both test driving and selecting our new NX 300 was a wonderful experience. Starting with the Management, both GaryMariar More

by RICHSALAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NO, Gary Mariarossi
December 04, 2018

New Car Purchase The purchase from start to finish was outstanding. I drove 52 miles and the service was above and beyond. There is a dealer in my county and another o More

by DeLex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert is the Service Dept., Rick Russell , Samuel Kinter, Gary Mariarossi
December 04, 2018

Lease buy out Pleasure meeting Howard Kent, he is the best example of who should represent Lexus. During the entire lease buyout process he was professional, cour More

by DCMCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2018 -

Treasure Coast Lexus responded

Dear DCMCD, Thank you very much for taking the time to write your review. We appreciate all feedback from our Guests. I thank you for the kind words regarding Howard, he does a fantastic job. I also thank you for the critique regarding your lease buyout. I have to say that after reading your review, I completely agree with you! You should have received a "New Car" Detail/Cleaning. I'm sorry that this was not brought to my attention while you were here at the dealership but now that I am aware of it, I would like to correct this. Please contact me at your convenience and we can schedule a complimentary Detail of your vehicle. My apologies that we did not offer this to you while you were here but that is why these reviews are so important. I would not have known about this without your feedback so again, I say thank you. We may not always like what we hear in all reviews but it how we learn and continue to improve. My cell number is (321)303-2058. Please call or text me and we can set this up at your convenience. Gary Mariarossi General Manager Treasure Coast Lexus

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