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Troncalli Chrysler Jeep Dodge Ram - Service Center
Cumming, GA
87 Reviews
87 Reviews of Troncalli Chrysler Jeep Dodge Ram - Service Center
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March 18, 2025
Update: I amazingly received a phone call on the same day of the review. Why couldn't he call me the few days I sent him an email? So it took making reviews to finally get his attention. He didn't take me or of the review. Why couldn't he call me the few days I sent him an email? So it took making reviews to finally get his attention. He didn't take me or this situation seriously. John Richards was unprofessional during our meeting, which I don't remember talking about other people being in our meeting over the phone. The GM, the service manager, and some lady I did not know were also in this meeting. I felt ganged up on. He made the comment about a body being in the trunk of my car, not once but twice. Jokes are funny. Your comment was not. I would not work with John Richards nor any place he represents since he is a reflection of the people he represents. If you are a woman who doesn't have a male figure to help you, I would suggest not doing business with John Richards or any place he represents. John, just as you tied my hands and forced this vehicle on me that I no longer want because of the service department's negligence, you can rest assured, that this review can stay your problem too. More
by HLC
Employees Worked With
March 24, 2023
Service department is terrible. Made an appointment a month out and then brought in the truck to get serviced on the appointment date. dropped it off on Thursday morning Friday aft Made an appointment a month out and then brought in the truck to get serviced on the appointment date. dropped it off on Thursday morning Friday afternoon I went by to check on it and they haven’t even looked at it. The manager asked me why I thought it was going to get looked at, and I told him because I set up an appointment. What is the purpose of setting up an appointment? they didn’t even bother to call me Thursday to let me know they weren’t going to get to it, it’s a company truck and I need it for work. I told him just to give me the keys and I left. I would not recommend for service. More
by Tim-walters
Employees Worked With
February 12, 2023
Service department doesn’t care about customers and claim expertise but really clueless. Recommended a proactive maintenance without doing their homework and confirming the vehicle qualify. I ended up with a expertise but really clueless. Recommended a proactive maintenance without doing their homework and confirming the vehicle qualify. I ended up with a check engine light and $1300 repair at another shop. Do not trust their advice. Service rep Christian Bird pretends he cares, but like their service mgr both are clueless. Brought 3 cars there for many years, never again. More
by Nick.A
Employees Worked With
September 06, 2022
I now have a 4th appointment at Troncalli to fix the same issue. Transmission related. First time they replaced the valve body which did not fix the issue. 2nd time they replaced the tramsmission (with a issue. Transmission related. First time they replaced the valve body which did not fix the issue. 2nd time they replaced the tramsmission (with a remanufactured transmission), that transmission failed. 3rd time they replaced the transmission again (another remanufactured one). As a result of that 2nd transmission replacement my Hwy gas mileage has now dropped from 20 MPG avg (4x4 ram 1500 Hemi) to 16 MPG. Significant drop due to a transmission replacement. Approximately 65,000 miles on the truck. On the 3rd transmission now. Each time I make an appointment (which is usually at least a week out) then I have to wait for service and in 2 cases wait for a transmission. This has been ongoing for months now. I contacted Ram and their suggestion was to google dealers in my area and try another, not really helpful More
by SeanV
Employees Worked With
Joe Matriani
July 27, 2022
I have purchased 2 vehicles with Troncalli and the experience was excellent. Even the post sale service is very streamlined. Christian is one of the service managers and we always have a direct line experience was excellent. Even the post sale service is very streamlined. Christian is one of the service managers and we always have a direct line to him. He is very responsive so you always have real time info as to what's happening with your car. More
by scottpayne5
Employees Worked With
July 07, 2022
Chris Pearce was very helpful and made my experience at Troncalli great! I am always taken care of when I am here! Troncalli great! I am always taken care of when I am here! More
by jlcars8250
Employees Worked With
July 02, 2022
Christian gave us excellent service. He listened to what we wanted him to do for our car and called us when there was a question about a repair to get our ok. He reviewed our bill when w He listened to what we wanted him to do for our car and called us when there was a question about a repair to get our ok. He reviewed our bill when we came to pick up our car to make sure there were no questions. Overall, we felt like we could depend on him to answer any questions we had. More
by Rcain6
Employees Worked With
May 25, 2022
First let me address your accusation that this was some sort of money grab. How dare you. I would have surely asked for more if that were the case. My time, anguish and inconvenience have a value, not t sort of money grab. How dare you. I would have surely asked for more if that were the case. My time, anguish and inconvenience have a value, not to mention the rising cost of the same vehicle. Not including the sentimental value of my late father. THE DURANGO WENT UP IN FLAMES AT YOUR DEALERSHIP, TRONCALLI. I had nothing to do with it and you’re making me out to be some greedy clown, looking for a payday. I simply want FAIR compensation for my troubles and inconvenience. I did receive a payout from my insurance company; however it wasn't close to making me whole. My photos clearly show that the fire started at the ABS sensor, as the insurance investigator corroborated, not at the wheel. The fire happened the evening after the techs had looked at it, and as I said before, an accident, but one in Troncalli's care and custody. AT NO POINT DID YOU OR ANYONE ELSE FROM TRONCALLI PROACTIVELY REACH OUT TO ME TO DISCUSS ANY KIND OF RESTITTUTION. We did meet after I came in to see you. You looked for a whole 10 days for a vehicle it took me months to find. When I came in for the 3rd time, I waited for over 20 minutes and you stopped me in the lobby, didn’t even take me to an office to discuss. You had already made up your mind that you had done all you would. This is when I requested a monetary settlement, as now it was on me to go find a replacement Durango. At that point, on Saturday 4/21, you became rude and dismissive and withdrew your offer. Not just today. This is why I was moved to review you, and the Troncalli dealership on Yelp. I have to take the time, search and possibly travel to replace my Durango. You worked for a week and a half. I lost a $38,000 vehicle that I now must replace at an avg cost of $40,000, through no fault of my own. IT WAS LOST TO FIRE AT TRONCALLI. There was a little good faith, until it cost Troncalli money. Then your offers for certification and some services were insulting. I'm not looking to strengthen my position, the truth will bear out. I am simply sharing my experience with others, about Troncalli, that put forth a lackluster effort to compensate a customer FOR THE TOTAL LOSS OF HIS DURANGO. I’ve been calm and willing to work with you up to this point, never raising my voice until you dismissed me Saturday, despite the fact that I LOST MY VEHICLE TO FIRE AT TRONCALLI. More
by jsac24
May 23, 2022
CAR CAUGHT FIRE AT TRONCALLI - TOTAL LOSS! !!!! Obviously this is a ZERO star rating! Took in my 2019 Durango GT because it wouldn't start on Saturday April 16th 2022. They pulled codes on Satu !!!! Obviously this is a ZERO star rating! Took in my 2019 Durango GT because it wouldn't start on Saturday April 16th 2022. They pulled codes on Saturday, nothing on Sunday as they are closed. Monday the 18th the techs diagnosed the problem as an ABS sensor that would take a couple of weeks for the backordered part. At about 12:30 on the next day, the Service Manager JR calls, the Durango CAUGHT FIRE around 1 AM, right at the location of the bad ABS sensor. Totaled by insurance, I wait. I hear nothing from the dealership for weeks. No one from Troncalli reached out to me to offer any form of reparation or compensation, let alone apologize for what happened. I finally go in to talk to the General Manager, Clifford Rudd. I said I was looking for some form of compensation as this happened the evening after the techs looked at the vehicle. (I believe it was an accident, but an accident on Troncalli's watch.) He's asked what I wanted, I said the same exact vehicle down to the color and accessories. Note: It took me several months to find this color called Destroyer Gray (for Navy ship), as my father served on a Destroyer in the Navy. I only owned the Durango for 4 months before it caught fire on Troncalli's lot. After about a week and a half Mr. Rudd told me that they couldn't find the vehicle the way I had it, color and all the accessories. Not surprising as it took me months. I went for the 3rd time to discuss monetary compensation, as now the task of finding the Durango is on me. General Manager Clifford Rudd was dismissive and acted as though they owed me nothing. I don't feel I was asking for too much, as I am out the only vehicle I had through no fault of my own. It will be challenging to find the vehicle, and it was lost in their care and custody. I would be nice to hear from the owner. More
by jsac24
Employees Worked With
March 07, 2022
Troncalli used to be my "goto" dealership. I've purchased a few cars from them and always took my car and minivan to Troncalli for service or repair-related issues. In the last year, customer I've purchased a few cars from them and always took my car and minivan to Troncalli for service or repair-related issues. In the last year, customer service has declined. I took my car in because the radio button on the steering wheel wasn't working, and after holding my car for almost two days, they said they couldn't replicate the problem. I get in the car, and the same problem happens before leaving the dealership's property. Friday, 3/4/2022, my transmission light comes, and my car starts having issues. I called the dealership, and I was told to drop the car off Monday, and they will look at it asap and call me back. I dropped the car off Sunday evening, and today Monday, I got a call from Chris stating they may or may not look at it this week but maybe next week, and they don't have any relationships with any 3rd party car warranty companies, so that it won't cover the cost of the repairs. If you have an extended car warranty and have an issue, don't take your car to them for services. Your vehicle may not get inspected for a week to 10 days. Time to move on to a new Chrysler dealer. More
by drew76
Employees Worked With
