Troncalli Chrysler Jeep Dodge Ram - Service Center

Very knowledgeable about the brand. A non- pushy atmosphere. Seem to really care about the customer. A non- pushy atmosphere. Seem to really care about the customer. More

Update: I amazingly received a phone call on the same day of the review. Why couldn't he call me the few days I sent him an email? So it took making reviews to finally get his attention. He didn't take me or of the review. Why couldn't he call me the few days I sent him an email? So it took making reviews to finally get his attention. He didn't take me or this situation seriously. John Richards was unprofessional during our meeting, which I don't remember talking about other people being in our meeting over the phone. The GM, the service manager, and some lady I did not know were also in this meeting. I felt ganged up on. He made the comment about a body being in the trunk of my car, not once but twice. Jokes are funny. Your comment was not. I would not work with John Richards nor any place he represents since he is a reflection of the people he represents. If you are a woman who doesn't have a male figure to help you, I would suggest not doing business with John Richards or any place he represents. John, just as you tied my hands and forced this vehicle on me that I no longer want because of the service department's negligence, you can rest assured, that this review can stay your problem too. More

Service department is terrible. Made an appointment a month out and then brought in the truck to get serviced on the appointment date. dropped it off on Thursday morning Friday aft Made an appointment a month out and then brought in the truck to get serviced on the appointment date. dropped it off on Thursday morning Friday afternoon I went by to check on it and they haven’t even looked at it. The manager asked me why I thought it was going to get looked at, and I told him because I set up an appointment. What is the purpose of setting up an appointment? they didn’t even bother to call me Thursday to let me know they weren’t going to get to it, it’s a company truck and I need it for work. I told him just to give me the keys and I left. I would not recommend for service. More

I now have a 4th appointment at Troncalli to fix the same issue. Transmission related. First time they replaced the valve body which did not fix the issue. 2nd time they replaced the tramsmission (with a issue. Transmission related. First time they replaced the valve body which did not fix the issue. 2nd time they replaced the tramsmission (with a remanufactured transmission), that transmission failed. 3rd time they replaced the transmission again (another remanufactured one). As a result of that 2nd transmission replacement my Hwy gas mileage has now dropped from 20 MPG avg (4x4 ram 1500 Hemi) to 16 MPG. Significant drop due to a transmission replacement. Approximately 65,000 miles on the truck. On the 3rd transmission now. Each time I make an appointment (which is usually at least a week out) then I have to wait for service and in 2 cases wait for a transmission. This has been ongoing for months now. I contacted Ram and their suggestion was to google dealers in my area and try another, not really helpful More

First let me address your accusation that this was some sort of money grab. How dare you. I would have surely asked for more if that were the case. My time, anguish and inconvenience have a value, not t sort of money grab. How dare you. I would have surely asked for more if that were the case. My time, anguish and inconvenience have a value, not to mention the rising cost of the same vehicle. Not including the sentimental value of my late father. THE DURANGO WENT UP IN FLAMES AT YOUR DEALERSHIP, TRONCALLI. I had nothing to do with it and you’re making me out to be some greedy clown, looking for a payday. I simply want FAIR compensation for my troubles and inconvenience. I did receive a payout from my insurance company; however it wasn't close to making me whole. My photos clearly show that the fire started at the ABS sensor, as the insurance investigator corroborated, not at the wheel. The fire happened the evening after the techs had looked at it, and as I said before, an accident, but one in Troncalli's care and custody. AT NO POINT DID YOU OR ANYONE ELSE FROM TRONCALLI PROACTIVELY REACH OUT TO ME TO DISCUSS ANY KIND OF RESTITTUTION. We did meet after I came in to see you. You looked for a whole 10 days for a vehicle it took me months to find. When I came in for the 3rd time, I waited for over 20 minutes and you stopped me in the lobby, didn’t even take me to an office to discuss. You had already made up your mind that you had done all you would. This is when I requested a monetary settlement, as now it was on me to go find a replacement Durango. At that point, on Saturday 4/21, you became rude and dismissive and withdrew your offer. Not just today. This is why I was moved to review you, and the Troncalli dealership on Yelp. I have to take the time, search and possibly travel to replace my Durango. You worked for a week and a half. I lost a $38,000 vehicle that I now must replace at an avg cost of $40,000, through no fault of my own. IT WAS LOST TO FIRE AT TRONCALLI. There was a little good faith, until it cost Troncalli money. Then your offers for certification and some services were insulting. I'm not looking to strengthen my position, the truth will bear out. I am simply sharing my experience with others, about Troncalli, that put forth a lackluster effort to compensate a customer FOR THE TOTAL LOSS OF HIS DURANGO. I’ve been calm and willing to work with you up to this point, never raising my voice until you dismissed me Saturday, despite the fact that I LOST MY VEHICLE TO FIRE AT TRONCALLI. More