Tucson Subaru

Dishonest, inattentive, uncaring rip off artists. I am a widow who has always believed in people's basic honesty. This place really opened my eyes. I had several items I needed repaired on my car. I am a widow who has always believed in people's basic honesty. This place really opened my eyes. I had several items I needed repaired on my car. Talked to a service tech. told him what was needed and he wrote it all down. When I picked up my car, I had just been released from the hospital for a hip replacement. Assuming my requests had been followed, I picked up the car. I got home, read the invoice and realized that although specific instructions were on it, the things I DID NOT want done, like an Oil change, were done anyway. The items I wanted done were NOT DONE. I was charged for an oil change when the car had only 1,105 miles from the last oil change. My car has had Synthetic oil in it since it was new. However Three times this dealership has used Conventional Oil. Only the last time did they use Synthetic oil. Don't they even read the MFG. recommendations? I would NEVER buy a new car from this place and will never recommend my friends take their cars there for any sort of repairs. I have found a very honest reputable service place who is honest and reasonable. More

An intro to safety and infotainment features Darla was a superb teacher who engaged me at the appropriate level of my knowledge or lack thereof. Very knowledgeable and pleasant. She answered al Darla was a superb teacher who engaged me at the appropriate level of my knowledge or lack thereof. Very knowledgeable and pleasant. She answered all of my questions and provided me with ideas of what other options were available. More

Great experience Great car buying experience at Tucson Subaru. Ken Murch was very knowledgeable about the car and answered all our questions. Everyone at Tucson Subaru Great car buying experience at Tucson Subaru. Ken Murch was very knowledgeable about the car and answered all our questions. Everyone at Tucson Subaru was friendly, warm, welcoming and did a great job. Very good car buying experience. More

Epic. Awesome. Easy. Tucson Subaru welcomed me without pressure. Steve patiently answered all my questions including his very helpful opinions. Then we test drove so many Tucson Subaru welcomed me without pressure. Steve patiently answered all my questions including his very helpful opinions. Then we test drove so many vehicles. I returned many times with more questions and requests to test drive more cars, his patience never wavered. This resulted in my purchase of a highly customized 2018 Crosstrek...in Sunshine Orange no less! We are anxiously awaiting the Tribeca to hit the US market, we may add a second Subaru to the family! More

Excellent Great staff. I inqured about a car and Kevin Gribble took care of me. I recommend this place to find the perfect car for you. Great staff. I inqured about a car and Kevin Gribble took care of me. I recommend this place to find the perfect car for you. More

First-rate customer service I knew that I wanted a Subaru Forester. Kevin Gribble was respectful, informative, and easy going. His no pressure approach was a delightful change I knew that I wanted a Subaru Forester. Kevin Gribble was respectful, informative, and easy going. His no pressure approach was a delightful change from previous car buying experiences. Most importantly, Kevin handled a last minute change that was causing me some concern with utmost professionalism. Thank you Kevin. More

Great car and easy buying experience Pricing at Tucson Subaru is straight forward and transparent. Jack McVey was a joy to work with and eased the process. Just the best car buying experi Pricing at Tucson Subaru is straight forward and transparent. Jack McVey was a joy to work with and eased the process. Just the best car buying experience I have ever had. More

Wow, that was easy! Typically, buying a new car is not a fun experience. It is more like preparing for battle. Not at Tucson Subaru. Our sales representative was low- Typically, buying a new car is not a fun experience. It is more like preparing for battle. Not at Tucson Subaru. Our sales representative was low- key, pleasant, responsive, and very knowledgeable about the car and the Subaru brand. An unusual combination. Kudos to the dealership owner and management for building a quality staff with values and expertise. While shopping for the car I communicated with Subaru dealers from NM to CA, and all across AZ. We picked Tucson Subaru because of Tim's service and the purchase price (FYI, we drove from PHX). I'll be back soon to purchase a Crosstrek! More

Personal, Transparent, and Great Value No one likes the typical "go to the dealership and purchase a vehicle" experience but Trent and Louie made it great! When we arrived the dealership wa No one likes the typical "go to the dealership and purchase a vehicle" experience but Trent and Louie made it great! When we arrived the dealership was busy but Trent was prepared and had the vehicle we were looking for already pulled up. From deciding on the right car, financing, and singing the paperwork the process was low pressure, transparent, and we felt as if Trent really had our needs in mind. Louie in finance was similar in that he was low pressure, listened to our needs and provided the appropriate products for us purchase. We will absolutely recommend Subaru of Tucson and recommend people to "Ask for Trent"! We love our new to us, Subaru! More

Tech talk Subaru has a great program to give vehicle owners individualized instruction on all the new technology-enhanced safety features, touch screen, and dri Subaru has a great program to give vehicle owners individualized instruction on all the new technology-enhanced safety features, touch screen, and driver console display options. The number of options and settings are so numerous compared to my previous '05 Subaru, that after a month of driving the new '18 model, I had barely discovered what could be done with all the new features. The salesperson went over many of the features during the purchase process, but this followup meeting with Darla really helped me understand them better and will allow me make use of them quicker and more effectively. The $50 gas card Subaru throws in when you attend this walkthrough was a sweet touch. More