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Tucson Subaru
Tucson, AZ
15,385 Reviews
Tucson Subaru is proud to be serving the Tucson community. Our committed sales staff has many years of experience and makes it their top priority to satisfying each individual customer's needs. We have a large inventory of New Subaru Vehicles, including the new Subaru Outback, Forester, Impreza, Legacy, Crosstrek, and BRZ. We also have a great selection of pre-owned car in Tucson from top vehicle manufacturers that are personally selected to ensure great quality. Our Certified Pre-Owned Subaru are warrantied for up to 100,000 miles. Our friendly Sales Staff is happy to discuss all options with you and help you find the Subaru vehicle that is just right for you and your family.
We also offer expert and stress-free maintenance and Subaru repair in our Tucson Service Department. Our Service Technicians are friendly and knowledgeable and will be happy to advise you on the best maintenance schedule to keep your Subaru running like-new. We also offer a wide selection of the latest Genuine Subaru Parts in our Tucson Parts Department, and our Parts Specialists will gladly help you find just what you need for your particular Subaru model. If you're looking for a new car loan or Subaru lease in the Marana area, we have an executive credit builder program that can help re-establish our client's credit.
At Tucson Subaru, we will offer you a straight forward, simple and efficient car buying experience and are conveniently located near the Oro Valley, Sahuarita, Green Valley, Sierra Vista and Marana, AZ areas. The way it should be! Give us a try and let us show you how simple buying your next car can be; we promise you'll be glad you did! Visit us today at 4901 N Oracle Road, Tucson, AZ 85704.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 15,385 reviews
March 27, 2017
Phone Service is Abysmal This is the third time that the answering service has set me up to be angry and frustrated with service. My car has had trouble starting, suspected b This is the third time that the answering service has set me up to be angry and frustrated with service. My car has had trouble starting, suspected battery replacement. It's still under warranty, so I have to bring it here. I called at 2 pm on Saturday to find out if the battery was still covered under warranty. No one in service was available to take the call, was forwarded to an answering machine. Called again an hour later, forwarded to answering machine again. Called again at 4:30, was given the number to the Subaru Roadside Assistance program by an "adviser" and was told it was the direct line to Subaru. Was on hold 32 minutes, only to be told this was a third-party dispatcher for roadside assistance only. Called Subaru back, and the Service Center was closed but they did manage to confirm still under warranty. No information was given about what the actual appointment would entail. Tried to call Monday to make an appointment, couldn't get through. Made one online. When I arrived for my 11:45 appointment, the greeter was too busy checking me off the list to even give me any information. I couldn't tell if I was being helped, if anyone knew I had an appointment... there was no one to ask. Waited ten minutes with the car, went into the office where no one would make eye contact with me. There was literally a service person leaning against the counter, not helping anyone, not looking at me, and only after I waited there for an entire minute did he deem to point at my car and say that someone was helping me now. I was told it would take 1 hr and 45 minutes to fix, I couldn't believe it! No one had mentioned it would take more than the usual 10-30 min to replace a battery, it was mind-blowing. I was there on my lunch break, was late back to work. This is the second time I have received this kind of lack of help when trying to make an appointment. At the checkup before my last, I called to make an appointment and was told it would be a 4-6 hour check-up. I arrived and they told me in person it would be an hour and a half. I had planned and structured my entire day around the original estimate, it was SO frustrating. I would rather someone says "I don't know" than give me all of this false information. Once I started saying I was going to write a poor review, the service person was ready to get me the manager to figure out how to improve service. No one ever offered that help when I was frustrated before, they were just afraid of tarnishing their public image. But people buying a car here should know that the service department communication is baffling. When you start to feel crazy because you just want an honest answer, then you suddenly find you are being gas-lighted by a SERVICE department... they should make you feel heard, and taken care of! Not frustrated and angry and "placated." Once my warranty is up, I will never return here for service. More
by ep0w
Employees Worked With
I don't know, the people answering the phones were the problem, you don't know you're going to need their name until you show up to the fiasco.
March 27, 2017
IT WAS A PLEASURE!!! Steve Norris was the first salesperson to greet us a week ago when we first visited Tucson Subaru. He spent over 2 hours with us, allowing us to test Steve Norris was the first salesperson to greet us a week ago when we first visited Tucson Subaru. He spent over 2 hours with us, allowing us to test-drive various models of the Forester; during that time he was courteous and knowledgeable but not stuffy or intimidating. During the following week we had several phone calls and e-mails with Steve, making offers and counter offers and he took these offers promptly to his supervisor (Loren Henry) and keep us in the loop. After a week of "back and forth", we came up with a deal that worked for both Tucson Subaru and for us. On Saturday, we met with Steve and Tim Hanson and got the paperwork taken care of in a timely manner. During the closing of the deal, we didn't feel any pressure to buy any options or accessories and there were no surprises with the final price. I would strongly recommend both Steve Norris and Tucson Subaru to anyone in the market for a fine car from a friendly dealership. More
by owner of The Last Ride
Employees Worked With
Tim Hanson, Steve Norris, Loren Henry
March 27, 2017
Excellent car buying experience Joe Micoletti from Tucson Subaru spent half his day with my wife and I. Many questions later and 3 different test drives, we drove off with our new Su Joe Micoletti from Tucson Subaru spent half his day with my wife and I. Many questions later and 3 different test drives, we drove off with our new Subaru Forester. Joe was patient with us and we thank him for the experience. Would strongly recommend this dealer and Joe if you are looking for a new Subaru. More
by Jaimeg
Employees Worked With
March 26, 2017
Gil Warren My 2017 Outback purchase was a terrific experience. Gil Warren was very knowledgeable of the vehicle's options and was a joy to work with. My 2017 Outback purchase was a terrific experience. Gil Warren was very knowledgeable of the vehicle's options and was a joy to work with. More
by Erich
Employees Worked With
Gil Warren, Tim Hanson
March 26, 2017
It was a long day but everyone stuck with the task at hand. Like I stated, it was a very long day. Tucson Subaru stayed with the task at hand and finally was able to come up with a solution. I was very concerne Like I stated, it was a very long day. Tucson Subaru stayed with the task at hand and finally was able to come up with a solution. I was very concerned about a problem I was having but we were able to come to a conclusion, I think, that was fair to all parties at hand. More
by LoveMySubarus
March 26, 2017
Positive, comfortable and excellent experience. My husband and I received exceptional customer service at Tucson Subaru. Bob Wilson- Sales Representative did a phenomenal job of explaining and demon My husband and I received exceptional customer service at Tucson Subaru. Bob Wilson- Sales Representative did a phenomenal job of explaining and demonstrating the Subaru Outback ' s features and it's inticacies. He has a wealth of knowledge on the Subaru products. Bob has a positive and personable personality. He is patient and took his time. When we took the new Subaru Oitback for a test drive, both my husband and I had an opportunity to drive the Ouback. Not once did we feel rushed.. Curt McHenry -Financial Manager was excellent. Curt was patient and took the time to explain the financial elements. Curt has a great petsonality. He was transparent and honest. Overall our experience at Tucson Subaru was phenomenal. Excellent customer service!! More
by Happy Campers
March 26, 2017
Excellence in Customer Service The title says it all... Every visit, every phone call/text we feel Ken and Loren had our best interest at heart. Absolutely no pressure on making t The title says it all... Every visit, every phone call/text we feel Ken and Loren had our best interest at heart. Absolutely no pressure on making the deal. They knew deep down that we'd be back and gave us more than enough information about the vehicle than we could have ever dreamed of. Loren was very instrumental in our deal by guiding us along with questions we pelted him with. Ken, Loren, Thanks for making this such a great experience!! Oh... We don't want to forget about Chad... He stayed late last night to finish the financials with us. Generally sales are rushing people through, but Chad wasn't in any rush. He fielded every question and went through the process at a good pace. This Trio of experts is Awesome!! Keep up the great work! Thanks! Chris More
by NewSubiOwner
March 26, 2017
Prompt and Diligent Initial contact by was made by email and my criteria for car leasing was satisfied All I had to do was meet the sales lady and pick a car. Easy and Initial contact by was made by email and my criteria for car leasing was satisfied All I had to do was meet the sales lady and pick a car. Easy and painless.. More
by David Quiroz
March 25, 2017
Tucson Subaru is excellent! Thank you Joe and the Tucson Subaru team for an excellent car buying experience! Joe was very friendly and knowledgeable. We took a few days to decide Thank you Joe and the Tucson Subaru team for an excellent car buying experience! Joe was very friendly and knowledgeable. We took a few days to decide, and he went out of his way to answer our questions quickly and fully. We never felt pressured, and we are thrilled with our car and with what we paid. Curt helped us through the financing and explained all of the services thoroughly and with a sense of humor that made the process easy. More
by Moore
March 25, 2017
The best car buying experience in my life! We needed a vehicle and explained what we were looking for in a vehicle. We wanted a used vehicle that was dependable and had low mileage and affordab We needed a vehicle and explained what we were looking for in a vehicle. We wanted a used vehicle that was dependable and had low mileage and affordable to fit in our budget. Jennifer Duran was a great Sales person, she was very personable and very easy to talk with. John the GM was fantastic as well, Tim Hanson the Finance Manager made it very comfortable to discuss all the financial matters in the purchase of the vehicle as well! More
by Suzanne M Martin
