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Tucson Subaru

Tucson, AZ

4.9
15,876 Reviews
At Tucson Subaru, you're not just buying a car. You're joining a family. From the moment you walk through our doors, you’ll feel the difference. In 2024, we were proud to be named the #1 Rated Subaru Dealer in the Nation by DealerRater. That recognition means a lot to us because it comes from the people who matter most: our customers. We believe doing business the right way means putting people first. Every member of our team is here to make your experience easy, honest, and even fun. Whether you're purchasing your first Subaru or servicing one you've loved for years, you'll be treated with kindness and respect. Our commitment extends beyond the showroom. Through the Subaru Love Promise, Tucson Subaru proudly supports causes close to our hearts, including Youth On Their Own, Pima Animal Care Center, and the Leukemia and Lymphoma Society of Southern Arizona. From donating bikes to children facing illness to hosting pet adoptions and local events, we are always looking for ways to give back and help our neighbors thrive. We’re proud to call Southern Arizona home and even prouder to be part of a community that supports one another. When you choose Tucson Subaru, you're choosing a dealership that stands for more than just great cars. You’re choosing trust, compassion, and a team that is always here for you.
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4901 N Oracle Rd

Tucson, AZ

85704

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Showing 15,876 reviews

March 25, 2020

It was the best car buying experience I've in my 67 years! Kudos to Ken and Louie who were both great to work with. Very knowledgable and friendly with no pressure. All the employees smiled and made me feel More

by janetspittel33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louie Ascencio, Ken Murch
Mar 25, 2020 -

Tucson Subaru responded

Thank you !! LA

Mar 27, 2020 -

Tucson Subaru responded

Thank you! KM

March 25, 2020

Knowledgeable, professional and supportive Easy, no-pressure process from beginning to end. From finding vehicles on the website to the final purchase, everything went very smoothly. Anthony T More

by ljw1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louie Ascencio, Anthony Taormina
Mar 25, 2020 -

Tucson Subaru responded

Thank you. ; ) LA

Mar 27, 2020 -

Tucson Subaru responded

Thank you so much, that means a lot! If you need help with anything just let us know and we will be here for you! Anthony Taormina

March 24, 2020

The personnel at the dealership did an exceptional job. I was very pleased with their courtesy and their ability to meet my needs. In addition, I was impressed with the dealership building and property. More

by jdelapp05
Recommend Dealer
Yes
Employees Worked With
Louie Ascencio, Anthony Taormina
Mar 24, 2020 -

Tucson Subaru responded

Thank you! I'm glad we were able to get what you were looking for! If there is anything you need I am here for you! Anthony Taormina

March 24, 2020

CJ and the entire staff at Tucson Subaru set the standard as to what my expectations will be when I step foot on a car lot from now on. Superb people and service! More

by Grady.lee.hughes
Recommend Dealer
Yes
Employees Worked With
CJ Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack McVey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Buford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Rau
Mar 24, 2020 -

Tucson Subaru responded

ENJOY THE CAR!!!!!!!!!! TRACI

Apr 14, 2020 -

Tucson Subaru responded

Thank you! Glad we were able to give such extraordinary service.

Apr 14, 2020 -

Tucson Subaru responded

Thanks again, Jack

Apr 15, 2020 -

Tucson Subaru responded

Thanks again and that is a nice looking WRX. Let me know if someone get jealous. Send them in to me and I will set them up with something nice but not like yours. $100 Referral check gets sent if I sell your referral. I will be looking forward to getting a few. There is a new way to buy here I have more detail I will text you the video. Thanks again, CJ

March 24, 2020

It was a good experience. Only qualm I can give is the process took a while. But overall great. Everyone was friendly and very transparent. Price for my new Crosstrek was good More

by roxyrue1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jakob Larson
Apr 15, 2020 -

Tucson Subaru responded

Thank you for the review.

March 23, 2020

Subaru is not prepared to sell cars during Covid-19 Virus. All of the staff at Tucson Subaru wore no masks, no gloves. The salesman as an after thought put out hand sanitizer at the end of our meeting. They se More

by PhD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Murch
Apr 08, 2020 -

Tucson Subaru responded

Thanks again for reaching out and providing such valuable feedback. It's definitely been a challenging time for all of us before and after your visit. There has been quite a few changes for us over the past two weeks including home delivery. Things seem to be changing daily and we are committed and prepared to adjust. We sincerely apologize that your personal visit did not go as smooth. We appreciate the conversations and communication after the sale and wish you a safe journey while navigating through this disaster. Here is just a short list of some of our procedures and policies that we now have in place: Tucson Subaru is committed to ensuring the safety and well-being of its customers and employees. As such, given the nature of the Coronavirus pandemic we are facing as a nation and the need to embrace social distancing, the following safety guidelines are in place: • Two teams in Sales and Finance have been created with two different shifts • All Sales and Finance employees have their own assigned work stations • Employee work stations are, at a minimum, 6’ apart • Several employee offices have been relocated to help ensure compliance with social distancing • All office desk chairs have been moved back from office desks and tape has been added on the floors to serve as distance indicators • Designated cleaning supplies and hourly cleaning schedules are present throughout the showroom and all work areas • Continuous sanitizing before and after every customer enters and exits an office has been put in place • All office equipment, computers, desks, chairs, doorknobs, tables and other identified surfaces are continuously disinfected including at the beginning and end of the work day • Employees meeting with customers must wear protective gloves at all times • Test drives are no longer permitted at this time. Instead, Borrowed Car Agreements have been instituted. Customers enter into a Borrowed Car Agreement with Tucson Subaru to test drive the vehicle themselves without a salesperson present. The customer is also provided with a designated test drive route to follow • All reception desk copiers have been relocated to ensure that there is a safe distance between the front desk receptionists and managers • Signs have been placed in the employee break room instructing that only one person per table is permitted to maintain social distancing • Seating areas located in the lounge have been placed at least 6’ apart • All complimentary food items have been removed from the customer lounge area • Service advisors are seated at every other work station allowing the work stations to be at least 6’ apart • The four outside service podiums are separated by more than 6’ • Steering wheel and other protective vehicle covers are put in place prior to beginning the requested/required service • All vehicles coming through service are disinfected (wiped down) before and after the scheduled service • Cleaning schedules for loaner cars are shown to customers prior to occupancy • No one is permitted behind service advisor, technician, or other employee stations • All employees are to wear Face coverings while directly assisting customers. • Daily management meetings directly addressing any additional policies or procedure recommendations. These safety guidelines are in place as we continue to address concerns surrounding the pandemic and social distancing. They are subject to change and adjust at any time. Thanks again and best wishes.

Apr 09, 2020 -

PhD responded

I want to personally thank Terry Iseminger for taking my feedback seriously concerning Covid-19 and making changes to protect staff and customers. Staff wearing masks when they are with customers and each other makes us all safer. Thanks again Terry, David Kardatzke, PhD P.S. I still love my Subaru!

March 23, 2020

If it wasn’t for Greg, I wouldn’t have found the perfect car. He was engaged but not pushy. He was well spoken and honest. He got the sale because of the pleasant experience. Thanks, Greg! More

by Bizypawz
Recommend Dealer
Yes
Employees Worked With
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Landry
Mar 23, 2020 -

Tucson Subaru responded

Thank you for the review..Enjoy the car!!!!! Traci

March 23, 2020

Sean was very patient with me as I test drove two cars and stayed late to complete the deal! A real pleasure to purchase a car from him. More

by steve.bruton
Recommend Dealer
Yes
Employees Worked With
Curt McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Buford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raj Sihota
Mar 23, 2020 -

Tucson Subaru responded

Hi Steve, thanks so much for your business! -Sean

Mar 26, 2020 -

Tucson Subaru responded

Thank you Steve. Enjoy that new Subie!!! - Curt

Apr 14, 2020 -

Tucson Subaru responded

I really appreciate your feedback, thanks for being a valued customer.

March 23, 2020

Great people here that do their jobs extremely well! I have been with them for a while now and they are top notch. I would highly recommend them!! More

by Jason Milbrodt
Recommend Dealer
Yes
Employees Worked With
Steve Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Mumma, Gregory Landry, Raj Sihota, Anthony Perez, London Tobin
Mar 23, 2020 -

Tucson Subaru responded

Thank you for the kind words!

Mar 24, 2020 -

Tucson Subaru responded

Thank you...…..Enjoy the car!!!!!!! Traci

March 23, 2020

Love Working with Subaru Always enjoy working with Tucson Subaru. Shawna was very personable and professional. Very patient and not pushy. She stayed late into the evening to More

by Jmsdouglas2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louie Ascencio
Mar 23, 2020 -

Tucson Subaru responded

Thank you for the review!!

Mar 28, 2020 -

Tucson Subaru responded

Thank you for taking the time to share you experience, for some reason I wasn't tagged so I am just now seeing this. I am glad we were able to help get you in to another Subaru! Hope you enjoy! -Shawna

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