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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,266 Reviews

2,266 Reviews of Tucson Subaru - Service Center

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September 19, 2020

So glad Steve was able to pair my "smart" phone. And such fast service! Very pleasant and professional. I wasn't having luck although I was close. More

by azireland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Norris
Sep 21, 2020 -

Tucson Subaru responded

Thank you so much!! - Steve

September 19, 2020

Oil change was unbelievably slow. Was told 1 to 1.5 hours at the time I made my appointment. 1.5 hours "or less" when I arrived and when I inquired after 1.5 hours was told it would be another 10 minut More

by eshoben
Recommend Dealer
No
Employees Worked With
Don't recall names
Oct 03, 2020 -

Tucson Subaru responded

Hello, I am sorry about your longer wait for your service. We try very hard to have all oil change/tire rotations done in 90 minutes. However with the COVID 19 pandemic, we are having to take a little longer because we have to sanitize the vehicle before it goes in the shop and also before we give it back to you, the customer. I would definitely and I would think you would as well, want to err on the side of safety versus time. We still try and do our best to hit the 90 minute mark and typically do. There is a lot to do in that 90 minutes, the vehicle has to be written up and input to the computer, then has to be sanitized and parked, then the repair order is dispatched and the vehicle is pulled in, the complete multi point inspection is performed including measuring the brakes and tires, testing the battery, checking and topping off fluids, and all the other inspections. Change the oil and filter, rotate the tires, remove the spare to check and add air if needed, test all the lights and washers. Park the vehicle, return the keys and paperwork to the advisor who has to finalize the paperwork in the computer and print everything. Finally sanitize the vehicle again and pull up. This does take some time but I think it all has value. I hope this makes you feel a little better about the time involved. Next time if you do not want to wait, we do offer a free shuttle service that could take you to the mall or a restaurant, or home and pick you up when your vehicle is ready or we also offer free loan cars. We also try to make our lounge as comfortable and safe as possible for you to wait in, we clean and disinfect it constantly. I want every customers to have an extraordinary service experience every time and will always strive to do this. Scott G.

September 19, 2020

Thank you Darla, you are very nice person, professional and patience. You explained with a lot of details all my questions. Thank you Subaru Tucson for your great costumer service. More

by Monicaguzmanl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Tucson Subaru responded

I appreciate your wonderful review and Thank you for being a part of the Tucson Subaru family. Darla

September 19, 2020

Darla is extremely knowledgeable and polite. We enjoyed our appointment with her today. Service appointment was prompt also. We've always received great service there!😊 More

by mteah826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louie Ascencio, Monica Estrada
Sep 19, 2020 -

Tucson Subaru responded

Thanks Mike and Toni :) Chris

Sep 19, 2020 -

Tucson Subaru responded

Thank you so much for the kind review and also reach out if you have any other questions. Darla

Sep 21, 2020 -

Tucson Subaru responded

Thank you for the review!

September 18, 2020

My service coordinator, Jesse, made my experience awesome. My needs were met and beyond. I will definitely be back to Tucson Subaru for all of my service needs. More

by Efvalenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Tucson Subaru responded

Thank you for your kind words Mr. Valenzuela, it was my pleasure to serve you. I and the Tucson Subaru team are here for you and all your service needs in the future. Stay awesome, Jesse Friedman.

September 17, 2020

Excellent customer service, quick turnaround time for service (oil change and inspection). They made a quick repair for free on an issue with a wheel they identified. Highly recommend! More

by chinle3013
Recommend Dealer
Yes
Employees Worked With
Artie Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Mumma
Sep 18, 2020 -

Tucson Subaru responded

Thank you for the kind words. Looking forward to seeing you again.

September 16, 2020

Such an organized dealership. Everyone was so nice and all were working hard to service the customer. I am so glad we decided on the Outback, love the care and love the dealership. More

by poirierkristin
Recommend Dealer
Yes
Employees Worked With
Artie Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Tucson Subaru responded

Great feedback, thank you! :)

September 16, 2020

Steve knew the answers to my questions. He was on time for our meeting. He had a great sense of humor. Knowledgeable about my car. Extraordinary More

by shaninyvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Norris
Sep 17, 2020 -

Tucson Subaru responded

Thank you for sharing your experience! I'm glad I was able to answer your questions. Enjoy your Subaru! -Steve N

September 15, 2020

Even though it was very busy, my appt time was honored. All the work was well done. Thanks chris. Not sure who artie Gonzales is. More

by MLDUFFYFAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Tucson Subaru responded

It was my absolute pleasure working with you ! see you next time

September 15, 2020

Great service, as usual. Monica Estrada was professional, friendly, and organized. My service was completed in less time than the time estimated. I was glad the dealership has taken Covid seri More

by Tsadorf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Monica Estrada
Sep 15, 2020 -

Tucson Subaru responded

Thank you so much for your great review. Monica Estrada

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