Tucson Subaru - Service Center

I had another wonderful experience with Tucson Subaru today when taking my car in to be serviced. Monica Estrada was my service advisor and she was so polite and precise. She made sure to get my informat today when taking my car in to be serviced. Monica Estrada was my service advisor and she was so polite and precise. She made sure to get my information before leaving so she could call me when my car would be ready. She advised it would take 1 hour to 1 hour and a half. I went for a 30 minute walk and picked up some food and took it home to eat. Right at about the hour and 20 min mark, Monica called me to let me know everything went great during my full service oil change and my car was ready to pick up. The process from making the appointment, to dropping off and picking up my car was stress free! I would like to say that Monica was super awesome during the whole process and she was very kind. More

Easy,speedy, and very professional service. Some of the reasons I chose to purchase a Subaru was the reputation of Subaru automobiles for safety and product quality. But a real plus has been dea Some of the reasons I chose to purchase a Subaru was the reputation of Subaru automobiles for safety and product quality. But a real plus has been dealing with Tucson Subaru, especially the Service Department and Chris Valencia (my car was recently serviced on August 30). Chris was very professional and personable; my car was thoroughly checked and quickly serviced. Great experience! More

Service was extremely good. Monica Estrada made sure everything that needed to be done was done. She kept me informed during the time my car was in for service. She made sure my car was washed and deliv everything that needed to be done was done. She kept me informed during the time my car was in for service. She made sure my car was washed and delivered back to me and loaner picked up. Very thorough and very professional. More

Darla gave me a tour of the vehicle features. First time I have ever been given an introduction to a vehicle, great way to start a relationship! I have ever been given an introduction to a vehicle, great way to start a relationship! More

Monica E. is excellent. I came in today for some warranty work on my 2018 forester xt that took about 5 hours to complete. She constantly checked up on me and updated me on how my car is doing. She even offe work on my 2018 forester xt that took about 5 hours to complete. She constantly checked up on me and updated me on how my car is doing. She even offered me if i wanted to get a ride to the mall instead of me waiting at the dealership. Overall very very satisfied with her and her customer service skills. Thank you so much Monica E. More

First time disappointed I've purchased two new Foresters here in the last four years and have always found any contact, whether with sales or service, to be excellent. Today' I've purchased two new Foresters here in the last four years and have always found any contact, whether with sales or service, to be excellent. Today's experience, however, proved to be the exception. In advance of an anticipated road trip, I scheduled online a "Complimentary Multi-point Inspection" and as recently as the day prior to the appointment received an email confirmation of the same. I was surprised when upon arrival for the service I was advised that, since I had not scheduled an oil change, there would be a $50 charge for the inspection. London, my service advisor, told me this policy had recently changed, and he went inside verify the charge. Although I then refused the service, London did a quick check under the hood & measured the tire depth to assure me the tread was still good. He also apologized several times... his attitude & performance were exactly what I have come to expect from Tucson Subaru. Although I'm disappointed that Tucson Subaru failed to live up to their commitment (and the exact same service is STILL offered on the website without mention of any cost) I trust this was a one-time exception to their usual fine service & will still recommend them. Thanks to London for being so polite & helpful! More

Excellent Dealership is very clean and very efficient, offers a comfortable place to wait while getting car serviced. Contract with personnel is excellent and Dealership is very clean and very efficient, offers a comfortable place to wait while getting car serviced. Contract with personnel is excellent and good communication with them. More

Nice Visit Check-in was fast and easy, plenty of well spaced seating and coffee. London was very efficient and got me in and out of the dealership expeditiously. Check-in was fast and easy, plenty of well spaced seating and coffee. London was very efficient and got me in and out of the dealership expeditiously. More

Multi Point Vehicle Inspection Very prompt service! Express service advisor extremely courteous! Service was completed twenty minutes sooner than expected wait time! Waiting area Very prompt service! Express service advisor extremely courteous! Service was completed twenty minutes sooner than expected wait time! Waiting area very clean, and sanitized after every customer left their area! More

We recently purchased a new Subaru Forrester 2 months ago. The staff and all associates were very helpful and professional. We needed to take it in this week because of a bubble in our drivers side windo ago. The staff and all associates were very helpful and professional. We needed to take it in this week because of a bubble in our drivers side window. We had a loaner car ready when we got there. Excellent service!! More