Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,267 Reviews of Tucson Subaru - Service Center
Sort by
June 04, 2019
Great service Honestly everything that happens here is great the service is just awesome you can tell that the entire staff is 100% focused on amazing customer serv Honestly everything that happens here is great the service is just awesome you can tell that the entire staff is 100% focused on amazing customer service. The follow up to make sure I'm familiar with my new car is just the iceing on an already sweet cake. More
by garrygreenberg
Employees Worked With
June 02, 2019
After Sales Followup Fantastic Darla contacted me after my purchase to offer a followup meeting to explain all the different features of my new Subaru. What a wonderful experience. Darla contacted me after my purchase to offer a followup meeting to explain all the different features of my new Subaru. What a wonderful experience. She was delightful and knowledgeable. I appreciated the chance to spend more focused time on how to personalize my Subaru and learned alot. Made the whole experience that much better. Thank you! More
by SAW
Employees Worked With
May 22, 2019
Annual service assistance Raj greeted me as just pulled into the service line for scheduled service of my 2013 Outback. Once my contact information was confirmed, Raj confirmed Raj greeted me as just pulled into the service line for scheduled service of my 2013 Outback. Once my contact information was confirmed, Raj confirmed the services to be conducted and added a few I had overlooked, A/C service for the toasty months ahead, Raj set me up with a rental vehicle from Enterprise escorted me to the lounge and pointed out the coffee service available. Enterprise arrived in ten minutes and I was on the road in another 10 minutes. I picked up my Outback the following day and Raj reviewed the service performed and they replaced a faulty brake lamp. As has been my experience the last 3-years, Tucson Subaru has quality staff and top-shelf service technicians. Hats off to all of you! More
by Tucson Teddy
Employees Worked With
Raj Sihota
May 22, 2019
Our new Outback Darla was terrific in going over all the features of our new Outback. She put my wife in drivers seat so she could have the hands on. Never had that Darla was terrific in going over all the features of our new Outback. She put my wife in drivers seat so she could have the hands on. Never had that before. More
by Robinma56
Employees Worked With
May 21, 2019
Parts I bought a couple of parts for my new Outback. Scott Buford was efficient and had the parts in my hands within moments. When I was unable to find the I bought a couple of parts for my new Outback. Scott Buford was efficient and had the parts in my hands within moments. When I was unable to find the installation instructions at the STIS.subaru.com website as the parts told me to do and discovered that Outback was not a model from which I could choose, Scott faxed the instructions to me. He was very helpful. More
by Ruth
Employees Worked With
May 21, 2019
"Second Delivery with Darla" When you buy your car, make sure to take advantage of the "second delivery" offered by Darla!! She knows more about all the goodies on my car than I w When you buy your car, make sure to take advantage of the "second delivery" offered by Darla!! She knows more about all the goodies on my car than I will be able to learn/remember in a year, but she is very patient with us non-tech people and offered to meet with me or take calls from me as often as needed. I was blown away with all the features and talents the car has; many more talents than I even knew could exist. Darla is wonderful. More
by Ruth
Employees Worked With
May 18, 2019
Encore experience. Darla did a thorough job helping us with the aspects of our new outback that we didn’t understand. We are very impressed with the way Tucson Subaru ta Darla did a thorough job helping us with the aspects of our new outback that we didn’t understand. We are very impressed with the way Tucson Subaru takes care of it’s customers. More
by New car buyer
Employees Worked With
May 12, 2019
two extraordinary individuals helped me Kudos to Jesse Friedman in service department. He was friendly, very helpful and knowledgeable. He went the extra mile to provide great customer ser Kudos to Jesse Friedman in service department. He was friendly, very helpful and knowledgeable. He went the extra mile to provide great customer service. Also a big shoutout to Steve Norris who helped me to resolve a number of setting issues and provided great information on the 2020 features that will be standard. More
by jbrown
May 07, 2019
Recalled brake light switch EXCELLENT service, quick, efficient, pleasant. Jason communicated clearly and the work was done quickly. In addition they gave me a coupon for a free EXCELLENT service, quick, efficient, pleasant. Jason communicated clearly and the work was done quickly. In addition they gave me a coupon for a free car wash. More
by Kejans
Employees Worked With
Jason Mumma
May 03, 2019
Jesse Rules! I visited Tucson Subaru this week and had a truly extraordinary experience with Jesse Friedman as my service advisor. I don't live in Tucson - I live I visited Tucson Subaru this week and had a truly extraordinary experience with Jesse Friedman as my service advisor. I don't live in Tucson - I live in a very tiny town two hours away - so I always have time constraints when I come to Tucson Subaru for my car service. They have taken excellent care of my car since the beginning and it now has 102,000 miles on it! My issue this week was that the left rear strut, which they had just replaced in January 2019, was making a clunking sound that indicated that it was malfunctioning. When I arrived, Jesse explained that this was a diagnostic issue, which could take all day, but that he would put me down as a high priority because I don't live in Tucson. He communicated very clearly all day long, and the upshot was that by 3:00 I was on my way home with a replacement strut (the other one was indeed mis-manufactured), my tires rotated and checked and all my the car's fluids checked - at no cost to me. What more could I ask for? That's superior service. Thanks, Jesse! More
by CathyC
Employees Worked With
