Tucson Subaru - Service Center

Breakdown and Recovery On Saturday my 2015 Subaru had unexpectedly given me multiple check engine and warning lights without any trigger I could identify. I contacted Tucso On Saturday my 2015 Subaru had unexpectedly given me multiple check engine and warning lights without any trigger I could identify. I contacted Tucson Subaru to arrange service to be performed, I explained my observations, and the service technician told me I was welcome to come in to drop off my vehicle. I came into the location for drop off, explained my observations again, agreed to bundle my upcoming oil change service along with the diagnostic, and was given a loaner vehicle to leave with that evening. The next day I had received no call throughout the entire business day regarding status, after finishing my work day I called Tucson Subaru on my way home to try to find out what was going on. The service technician had difficulty finding status on my vehicle, then later told me my vehicle was ready to go and I could come pick it up. I arrived at the location, again my vehicle status could not be found and wasn't ready, eventually Marcos Rodriguez met me to walk me through the services performed and my invoice. Marcos outlined the completed services, and there was quickly a very apparent breakdown in communication from the previous day. The primary reason I had brought my vehicle in was for the check engine, disabled hill assist, and eye sight warnings I was receiving, and after speaking with Marcos, it was clear that that part of the assignment was completely missed. I do not believe Marcos was directly responsible because he was not the agent who handled the intake of my car the previous day, he was simply trying to deliver the summary to me. Scott Gregg was the service technician who helped with my intake, he was not available the day I came to pick up. Marcos was very understanding of my frustrations and took responsibility for reconciling the problem the communication breakdown had caused. He asked to keep my vehicle and use the loaner for one more day to allow him time to fix things. I returned the next day, Marcos was ready to address all of the concerns I had with the diagnostic findings, answered my questions, and assured me my vehicle now had a clean bill of health. He did not have to, but very kindly took full responsibility for the breakdown and made the process very smooth to conclusion. Thanks Marcos for turning around a very frustrating experience into a successful one. Greatly appreciated. Bill T. More

thanks scott Thank you Scott for suggesting the right LSD gear oil for my 2012 Subaru WRX STI. I appreciate the extra attention to detail. x x Thank you Scott for suggesting the right LSD gear oil for my 2012 Subaru WRX STI. I appreciate the extra attention to detail. x x More

"Going above and beyond" When we took our Dodge Journey that we bought at the Subaru dealership in for service we expected another $200 visit to fix a problem nobody has been When we took our Dodge Journey that we bought at the Subaru dealership in for service we expected another $200 visit to fix a problem nobody has been able to diagnose much less fix. Marcos not only facilitated getting our vehicle looked at by the right people but also went behind the scenes and pulled our maintenance history where he saw that we had brought our vehicle in before for the same issues. He took this to his managers and not only was the problem fixed but due to the multiple appointments they waved all the maintenance fees. Marcos didn't have to do anything beyond the professional customer service he provided at the service desk. It was due to his dedication to serving the customer that our continued loyalty to Subaru has been ensured. This is someone who cares about what they do and not just about collecting a paycheck. Thank you Marcos you are a true Professional! More