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2,279 Reviews of Tucson Subaru - Service Center
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February 08, 2019
Corrected a mistake we didn't even know about Took our 2015 Forester in for 48,000 mile check up and was told it would be free because they had accidentally charged us the last time when we our mi Took our 2015 Forester in for 48,000 mile check up and was told it would be free because they had accidentally charged us the last time when we our mileage was just past the warranty. They explained that normally they give customers a few months grace period. It was a very pleasant surprise. From purchase to every service appointment we have been very impressed! More
by Amanda & Ed
Employees Worked With
Other Employees :
Judy Chappel, Jason Mumma
February 08, 2019
Worked with me on AC repair I discovered 2 weeks ago that my AC had stopped working. They discovered the compressor needed to be replaced. They waived the total cost stating that I discovered 2 weeks ago that my AC had stopped working. They discovered the compressor needed to be replaced. They waived the total cost stating that I had “always had my car serviced regularly and I took good care of my car.” They also discovered the differential needed servicing and I was happy to I was happy to agree to that service charge. The AC is working better than before! The service department has taken care of my Crosstrek since I bought it in 2013. The staff is efficient and skilled. They have always advised me about what has to be taken care of outside of the routine service tasks and I have never been disappointed by their recommendations..They are patient, polite, and trustworthy—which is a credit to their Service Director Scott Gregg. More
by Satified
February 07, 2019
Service Department Service department is patient with this age 85 lady who never had to deal with vehicle maintenance. I have been having trouble getting the rear hatch Service department is patient with this age 85 lady who never had to deal with vehicle maintenance. I have been having trouble getting the rear hatch to open. The service writer I got this time actually listened to me about this!! His name is Marcos Rodriquez. He took the time to listen to my concerns & patiently answered them. Also want to put a good word in for Floyd the shuttle driver, real asset to the dealership. More
by ann399
Employees Worked With
Marcos Rodriguez, Floyd the shuttle driver
February 07, 2019
Couldn't have been better 2018 Outback 3.6R; 17,000 trouble-free miles so far. Upon notice from Subaru about two diddly recalls (neither of which affected me at all) schedu 2018 Outback 3.6R; 17,000 trouble-free miles so far. Upon notice from Subaru about two diddly recalls (neither of which affected me at all) scheduled visit to get them taken care of. Jesse Friedman got me in on-time, provided free loaner car for a few hours, accomplished all required. Friendly, efficient, extremely considerate start to finish. This is how dealer service should run. More
by Impreza buyer
Employees Worked With
February 05, 2019
Loved Love-Encore This service was extremely useful in helping me learn more about what my new Crosstrek can do as well as gaining a better understanding of the safety This service was extremely useful in helping me learn more about what my new Crosstrek can do as well as gaining a better understanding of the safety features. My Vehicle Delivery Specialist, Darla, was great. More
by Cs
Employees Worked With
February 05, 2019
Love Encore Our meeting with Darla was very, very helpful. She was knowledgeable,friendly and quickly followed up with video she sent by email. Time was well spen Our meeting with Darla was very, very helpful. She was knowledgeable,friendly and quickly followed up with video she sent by email. Time was well spent. More
by New Ascent Owner
Employees Worked With
February 05, 2019
Great service and upfront pricing The staff at Tucson subaru are always friendly, helpful, and patient. I love the up front pricing so your not guessing how much your service will be. The staff at Tucson subaru are always friendly, helpful, and patient. I love the up front pricing so your not guessing how much your service will be. Jade Hillard was my service advisor and was very helpful, and attentive. She kept me up to date on what was going on the whole time. I was really happy about that because then I dont keep wondering whats going on with my vehicle. Any one of the service advisors I have ever had have been great. They really have a great team of people there. More
by Schiro523
February 05, 2019
Friendly and efficient service Service Advisor Jade Hilliard was very courteous and efficient. The work was finished sooner than expected and she went over all that had been done. Service Advisor Jade Hilliard was very courteous and efficient. The work was finished sooner than expected and she went over all that had been done. More
by HappySubaruOwner
Employees Worked With
February 03, 2019
Service center Service advisor Rajwant Sihota was very courteous and explained what service was to be done. Checked on a problem with the rear window washer and it Service advisor Rajwant Sihota was very courteous and explained what service was to be done. Checked on a problem with the rear window washer and it was solved. With rain the next day, having a working wiper blade helped make driving safer. More
by Tucsoncar
Employees Worked With
Raj Sihota
February 01, 2019
Love Encore Delivery We had a great review of our Outback's features with Darla -- every question we had was answered, and she also showed us some features we didn't know We had a great review of our Outback's features with Darla -- every question we had was answered, and she also showed us some features we didn't know to ask about. Very helpful, and Darla really knows her stuff. There was one thing she wasn't sure about, and she quickly got someone else to help. More
by Shanghaimom
Employees Worked With
