Tucson Subaru - Service Center

We really appreciated our Love-Encore Delivery yesterday We recently purchased a 2019 Subaru Crosstrek and had our Love-Encore Delivery yesterday. Darla Muckley was our Love-Encore Delivery specialist and sh We recently purchased a 2019 Subaru Crosstrek and had our Love-Encore Delivery yesterday. Darla Muckley was our Love-Encore Delivery specialist and she did an excellent job in making sure that we fully understand what our Crosstrek can do for us! The Crosstrek by far is the safest car that we have ever had. We are so happy that we now own our our first Subaru. More

Bad oil change I made an appointment for an oil change and they scheduled me a whole week later. When I came in they told me it will take an hour and a half! I said I made an appointment for an oil change and they scheduled me a whole week later. When I came in they told me it will take an hour and a half! I said okay and waited. When it came time for my car to be finished, I asked how much longer will it take? The gentleman checked and I saw them pulling my vehicle in when he was returning to let me know it's going to take 10 more mins. I said I made an appointment so that this would not happen. I asked for them to check my breaks as well and now they don't have the time to check them because I have to go. I am truly disappointed to see this at my dealership. I will never come here again. More

Review I really appreciated the opportunity this meeting afforded me to learn more about my new Subaru. The representative ,darla, could not have been more h I really appreciated the opportunity this meeting afforded me to learn more about my new Subaru. The representative ,darla, could not have been more helpful or more pleasant. It is a wonderful program especially for those of us who are of an age to be somewhat technologically challenged.thanks so much . More

Extraordinary Customer Service Came in with an appointment and Raj took care of us right away, though it was a minor issue, I didn't have to wait around. Then I sat with Darla who Came in with an appointment and Raj took care of us right away, though it was a minor issue, I didn't have to wait around. Then I sat with Darla who was extremely personable and we went over all the technology that my ASCENT has, she was patient and thorough as she showed me every detail and answered all of my questions. Asked a few questions at the parts department and Ricky was courteous and kind as he looked up and gopt the answers I was looking for. More

ABOVE AND BEYOND We have a hiccup with our ‘13 Outback and took it to service department to get fixed. I dealt with Scott who is the boss man and not only did the crew We have a hiccup with our ‘13 Outback and took it to service department to get fixed. I dealt with Scott who is the boss man and not only did the crew fix the issue, but they exceeded anything we expected! Fast and extreamly service. When car was finished Scott waited after service center was closed to come out and make sure we were good to go. Raj and Jason who get the ball rolling there were very kind and helpful as well. THANK YOU ALL VERY MUCH!! More

Only dealer in town! I have visited three times and I wish there was a box for the question "Would you recommend this service center?" that I could check "Maybe" instead o I have visited three times and I wish there was a box for the question "Would you recommend this service center?" that I could check "Maybe" instead of Yes or No, As it is the only dealer in Tucson you are kinda stuck going there for warranty and service if you have an extended warranty. The first time I went in the service adviser was abrupt and did not pay attention to detail. Information on my vehicle was entered inaccurately and had to be corrected by the manager. The second time there was a miscommunication about the condition of my battery and it made me feel like they were trying to sell me something I didn't really need. This had to be dealt with by the manager again as I got a second opinion on the battery, it was a year and half old and it tested good on the retest! The original Subaru battery had only lasted two and a half years and was replaced under warranty at 35 K. As a result I do not think I would recommend Subaru batteries at this time, I might add in the dealers favor the prices for the 60K service were about half of what I was quoted by the California dealer where I bought my Forester, Anyway the verdict is out and I will be very attentive to anything that is recommended that is not routine! More

Excellent experience with Jason Mumma I can’t say that every experience with the Subaru service department has been 100% satisfactory. However, my most recent experience with Jason Mumma a I can’t say that every experience with the Subaru service department has been 100% satisfactory. However, my most recent experience with Jason Mumma as my service advisor was excellent. Jason listened to me, asked questions where clarification was needed, and he addressed every concern that I had. He made sure that every Issue was remedied quickly and efficiently. For the first time I was not given any excuses as to why an issue may have occurred, or why an issue couldn’t be addressed. Jason understood what needed fixed, and he made sure it was taken care of. That simple. He kept in contact With me while my car was being serviced, and my car was ready to be picked up when he said it would be. Bravo Jason! Thanks for making my experience as convenient and painless as possible. More

Excellent service experience My 2015 Impreza was having some issue with releasing the key from the ignition. I called in and Tucson Subaru got me in right away. They gave me a loa My 2015 Impreza was having some issue with releasing the key from the ignition. I called in and Tucson Subaru got me in right away. They gave me a loaner free if chatge and replaced the shifter plate on my Impreza under warranty and in few hours. Very very happy, I even ended up leasing a new car while I was there :) More

Darla's "Love Encore" Delivery. My first Outback Subaru ! My Wife and I had an excellent"Love Encore" Delivery, familiarization with Darla Muckley over the numerous safety,entertainment My Wife and I had an excellent"Love Encore" Delivery, familiarization with Darla Muckley over the numerous safety,entertainment and other features of our 2018 Subaru Outback , she also answered all our questions in a professional manner. . Darla also stated if we need more information in the operation of any accessories to call or stop by., More