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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,269 Reviews

2,269 Reviews of Tucson Subaru - Service Center

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October 04, 2022

Thanks to Jason Mumma for super efficiency, handling insurance claim needs, and the loaner car! More

by Wendy C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mumma
Oct 26, 2022 -

Tucson Subaru responded

My pleasure, looking forward to seeing you next time! JM

October 04, 2022

Darla answered all of my questions and concerns about my new Subaru and took as much time with me as necessary. More

by Paigedvm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Felix Thwaits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Tucson Subaru responded

Thank you so much for the kind review, I appreciate you. Welcome to the Tucson Subaru family. Darla

October 02, 2022

I had an appointment to have a tire changed. It took two and a half hours. This is unacceptable customer service.Ron Cocco More

by roncocco7@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Artie Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Tucson Subaru responded

I am very sorry about the amount of time it took to replace your tire. It was a road hazard claim which is administered by NSD Corporation and we cannot proceed with any repairs until they give us an authorization number, which can take some time. They require pictures, tread depth, dot numbers, prior repair order or invoice from when the tires were originally purchased, etc. We absolutely try to do everything as quickly as we can but correctly. However, with claims such as this, we are at the mercy of the warranty company. I am sorry if that was not explained to you correctly. We do our best to make sure no customer has to wait too long.

Nov 04, 2022 -

roncocco7@gmail.com responded

They knew they need to replace the tire.so the factors you stated were not a consideration

September 30, 2022

I have had 3 very pleasant experiences since purchasing my Forrester. Very professional service people, clean facility, easy to make an appointment. More

by Dorinad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

Chris is so attentive and professional. He was great helped me again with my phone contacts. Also explained what was done to my vehicle. Thank you More

by Dorinad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

Thank you Darla for the virtual Love-Encore session! It's comforting to know that someone who truly knows the ins and outs of new car technology is just an email away when needed. Great idea Tucson Suba More

by Gila Hiker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Drow
Oct 01, 2022 -

Tucson Subaru responded

You are so very welcome, Thank you for the kind review, we appreciate you. Darla

September 26, 2022

Chris and his team handled my service appointment very well. Communication was good and service was complete when promised. More

by Kathy Surrock
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2022

The entire purchase process went very smoothly. From the sales woman Monica, delivery of the vehicle and continued support from Darla the car buying experience was top notch. When we are looking to More

by Joleenduran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Tucson Subaru responded

We really appreciate your wonderful review, I am here to answer any questions if you need me. Take Care. and Thank you for choosing Tucson Subaru. Darla

September 26, 2022

Darla contacted me several times to make sure I got everything I needed. Thanks so much! More

by vailgranny
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Tucson Subaru responded

Thank you so much for your kind review. I am always here to help. Darla

September 22, 2022

He was patient, thorough and very helpful in making our experience as smooth as possible. An asset to Tucson Subaru and reaffirms our continued decision to remain with Subaru Motor Corporation. More

by Rusty.jackson39
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gregg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Frazier
Sep 22, 2022 -

Tucson Subaru responded

Thank you for your wonderful review, it was my pleasure to serve you. If you are ever in need of service please always know we are here for your vehicle needs. See you next visit. Jesse Friedman.

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