Tucson Subaru - Service Center

Had already made an appt. to for a recall part replacement that was 10 days away. Planned to have oil changed at that appt as well. But when our family decided on an impromptu road trip over the w replacement that was 10 days away. Planned to have oil changed at that appt as well. But when our family decided on an impromptu road trip over the weekend, I thought I'd better call the dealership to find out when oil was last changed. According to their records, the last oil change had been done much earlier than I thought. They offered to change the oil that day, and given that it was a Saturday, I was very positively surprised. When I arrived at the dealership, my appointment was not in the system, but they didn't send me away. And I really expected them to only do the oil change, so I could pick up my wife and kid from a birthday part at a playground. It was a hot day, so I was in a hurry. Monica, the service advisor, suggested we do not only the oil change, but inspection and the recall replacement as well, which I had scheduled for a future appointment. She reassured me I could have the car back after 1.5 hours, and even indicated she was willing to look into figuring out a ride for my wire and kid from the playground, since no loaners were available that afternoon. I decided to just stick around and get them when the car was finished. I had been there just under 1.5 hours, and they managed to get everything done. I really appreciated how everybody at the dealership went out of their way to help me out under the circumstances. More

Love my Subaru Outback Touring. Its my 4th Subaru and this Outback compared to my 90s Outback is much more comfortable & luxurious. Tucson Subaru and Chris Smith were recommended by my Aunt and Uncle. this Outback compared to my 90s Outback is much more comfortable & luxurious. Tucson Subaru and Chris Smith were recommended by my Aunt and Uncle. As anticipated the service I received was extraordinary and each step was seamless. Thanks also to Jennifer Duran. More

Great customer service! Friendly, professional and timely! I went in for routine service and used their express service as I didn’t have an appointment. They got me in and out within the estimated tim timely! I went in for routine service and used their express service as I didn’t have an appointment. They got me in and out within the estimated time. More

Jesse Friedman took care of me and my Forester today. He was very courteous and kept me in the loop as to the status. He made sure my wait time was absolute minimum. was very courteous and kept me in the loop as to the status. He made sure my wait time was absolute minimum. More

My first visit for service was a pleasant one. Brittney was friendly and very efficient. I had questions about my Forester's features and performance that were answered to my satisfaction. was friendly and very efficient. I had questions about my Forester's features and performance that were answered to my satisfaction. More

Service was explained well, before and after. Service was prompt It was a pleasurable morning. Brittany did an excellent job with checkin and checkout. I will definitely do service with you again and ha prompt It was a pleasurable morning. Brittany did an excellent job with checkin and checkout. I will definitely do service with you again and have already recommended you to two friends. More

From a service representative point of view on my last visit, Monica was terrific. However, there is a lot of waiting around that goes on with this dealer.... I had to wait 4 hours to buy the car.... I visit, Monica was terrific. However, there is a lot of waiting around that goes on with this dealer.... I had to wait 4 hours to buy the car.... I have to wait/get in line to get a loaner when I bring in for service. It would be more customer friendly if they could streamline the process to be more customer focused. More

This is our 3rd Subaru we have purchased from Tucson Subaru, and Darla has done an outstanding job explaining the features on every single one. Subaru, and Darla has done an outstanding job explaining the features on every single one. More

Did a very good job explaining all the features.Happy we did this would have taken forever to learn to use .Darla was great and took her time making sure we knew how to use. did this would have taken forever to learn to use .Darla was great and took her time making sure we knew how to use. More