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Tynan's Nissan Aurora

Aurora, CO

Overview
Employees
Reviews
4.7
7,646 Reviews
Welcome to Tynan's Nissan Aurora, part of the Tynan’s Auto Group. There's a reason why Tynan's Nissan is a premier new Nissan and used car dealer for the greater Denver area: We provide quality and affordable new and used Nissan cars, trucks, and SUVs. Make us your first choice of a new Denver Nissan dealer or new Aurora Nissan dealer. You won’t be disappointed!
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780 S Havana St

Aurora, CO

80012

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Showing 7,646 reviews

March 18, 2023

I’ve been going there for more than 8 years an I think it’s one of the best places thank you so much guys More

by MIELBABY90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Tynan's Nissan Aurora responded

We appreciate you being an important part of our family! Thank you for leaving Tynan's Nissan Aurora five stars!

March 18, 2023

I definitely felt satisfied with the convenience and coverage. The level of customer service is a notch above the rest. I really appreciated the ride to and from home and dealerships along with feeling More

by ADAMLAND13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan, Gallum
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Mar 20, 2023 -

Tynan's Nissan Aurora responded

It makes us happy to know that we've earned your five-star rating, Adam! We hope that you continue to enjoy your visits and look forward to seeing you again! Thank you! - Tynan's Nissan Aurora

March 18, 2023

I cannot say enough about the people who work at Tynans Nissan. Genesis, Dan and the general manager made buying a vehicle pretty easy!! Their kindness and understanding was exceptional. If and when I need More

by Melanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Horvath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Shopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Tynan's Nissan Aurora responded

Thank you for the kind comments about our Tynan's Nissan Aurora team, Melanie! It was a pleasure working with you and we look forward to doing so again in the future. Until then, take care and enjoy your new vehicle!

March 17, 2023

We Purchased a Rav-4 from Tom (salesman). Overall it was a great experience. Tom was very patient with our test drive and when we were checking out the third row seats we noticed the rear sea More

by JDGREENS777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Simons
Jose Castaneda
Daniel Horvath
Rich McAnally
Matthew Shopes
Daniel Pipp
Mohamad Al Dabbas
Other Employees : Tom, Cara Galvez, Katelynn Bregar, Cameron Lingk
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Mar 17, 2023 -

Tynan's Nissan Aurora responded

Congratulations on your Toyota RAV4! It makes our day to know that you had such a wonderful time purchasing and we appreciate the opportunity to step up for you! Thank you for rating Tynan's Nissan Aurora five stars!

March 15, 2023

This is a good car company, I have bought a few cars from here like the dealership More

by GNC111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Castaneda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Horvath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Tynan's Nissan Aurora responded

Thank you for your continued support of the Tynan's Nissan Aurora team! We appreciate the kind review and look forward to serving you again next time!

March 15, 2023

Thank you Manager Jason for helping me out with the seat issue and been fair. More

by FREDSHAIFENOWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Simons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Clearwater
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Tynan's Nissan Aurora responded

We're so glad Jason had the opportunity to assist you and we'll be sure to pass along this kind review to him. Take care and please don't hesitate to reach out if our Tynan's Nissan Aurora team can be of service again in the future!

March 15, 2023

I’ve been a customer at Tynan’s for over 30 years and I get my 2019 Nissan Kicks serviced regularly. Everyone takes great care of my vehicle. I highly recommend them. More

by Sophie Keeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Clearwater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Simons, Cara Galvez
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Mar 17, 2023 -

Tynan's Nissan Aurora responded

Sophie, thank you so much for trusting the Tynan's Nissan Aurora team with your loyal business and the continued care of your Kicks! We're truly grateful for all of your support over the past 30 years and look forward to serving you for many more. Thanks again and we'll see you next time!

March 15, 2023

The service was very efficient and the work was very professional. Thanks to all the mechanics More

by DSIMPSON211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich McAnally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Clearwater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pipp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamad Al Dabbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Lingk
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Mar 16, 2023 -

Tynan's Nissan Aurora responded

Thank you for rating Tynan's Nissan Aurora five stars! The team looks forward to providing five-star service again!

March 14, 2023

Simple oil change and asked for tire pressure to be set at recommended pressure33 PSI. I was told it was completed. Pressure warning light came on. Checked pressure in all 4 tires. They were 33, 34, 30, 40 More

by ED51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whomever waited on me
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Mar 15, 2023 -

Tynan's Nissan Aurora responded

It's hard to hear that we didn't earn your five-stars. If there is anything that I can do to improve your experience, I would like to help. Please reach out to Cara Andersen at cara.andersen@tynans.com or give her a call at 303-341-3564.

Mar 16, 2023 -

ED51 responded

Cara, you asked if there was anything you could do to earn 5 stars and improve my experience. Here are three things you can do: 1) On your service app where I can track the progress of my vehicle, you have a category of "Check Tire Pressure". If you could change that category to have the mechanic input the tire pressure of each wheel, that would force the mechanic to check all four wheels which did not happen in my case. 2) In many tire pressure stations, they have the option to set the tire pressure to a predefined PSI such as 33 PSI. I am guessing Tynans has compressed air which forces the mechanic to potentially take 1, 2, or 3 readings per wheel which takes time. If you implemented a preset PSI gauge, perhaps that would be easier for the mechanic. 3) Be proactive and track down the root cause of my dissatisfaction. Did you check the paperwork submitted by the person at the service desk. I told him twice the tire pressure warning light was on. Did he put that in the comments section for the mechanic? Next, did you follow-up with the mechanic to see why that was not done. On the app, the mechanic stated the tire pressure was checked. Can they check the box without checking the tire pressure? Is this a training issue? How often are personnel trained and checked to make sure they are doing what they are supposed to be doing. The bottom line is when I found one thing was not done properly, I personally checked all of the fluid levels myself. Nissan is not the cheapest oil change around. I pay for it because I expect good service. When I have to follow-up and check the fluid levels myself because the tire pressure was not correct, I lose confidence. Now, I am paying a higher price for an oil change and checking your work. I am about to have the 90,000 mile check-up done on my vehicle. That will be a minimum of $1,600. I have had all of my service done at Tynan's Nissan for the last 10 years. Because of the lack of attention to detail on a simple oil change, I will take my car to another Nissan dealer. So, when the mechanic or customer service rep says what is the big deal about not checking the tire pressure even when the customer asked us to check it, how big of a deal is it? it is a $1,600 mistake.

March 14, 2023

The folks at Tynan’s Nissan are always helpful. It’s typically really easy to get in for an oil change (it’s first come first served). They have a “quiet room” with internet and charging access so More

by TAKEONFITNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamad Al Dabbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Tynan's Nissan Aurora responded

Thank you for trusting the Tynan's Nissan Aurora team with your service needs! We appreciate you taking the time to share this kind feedback and look forward to your next visit!

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