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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
4,314 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,314 reviews

December 14, 2024

Dynamic energetic customer service personifies the quality training and supervision all auto dealerships should have. We appreciate your support. This is the sixth car I buy at this dealership. More

by Edwin R Marrero, COL, USA, Ret
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexandra Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob McNeely
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Dec 15, 2024 -

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Please let us know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 11, 2024

Universal Nissan/Hyundai is my one stop shop for car buying The best car buying experiences I have ever had. More

by driller6158
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Quintana
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Dec 12, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 11, 2024

Universal Hyundai help me get the car I wanted. .2016 Hyundai Genesis.loving my car..Mohammed help me alot..very professional and friendly thanks for your help More

by BIGRONNIE2338
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Universal Hyundai responded

We are so glad that we had the opportunity to work with you, and that Mohammed could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 11, 2024

The people were extremely courteous and helpful. Keith was very accommodating and patient in answering questions and concerns. More

by gmoney401
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
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Dec 11, 2024 -

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Keith can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 07, 2024

I was not given a fair amount for my trade in. It had 60000 miles and a warranty. I will owe more on my used vehicle than it is worth for at least 2 more years. I was pressured to purchase t More

by WOODWARD222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Cepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errol Gillette
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Dec 11, 2024 -

Universal Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gina Nava Reputation Manager gnava1@universalhyundai.com

Dec 11, 2024 -

Universal Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gina Nava Reputation Manager gnava1@universalhyundai.com

December 06, 2024

Not happy with the deal that they gave me, I will never recou it to anyone More

by neel2030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cesar Alegre
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

December 03, 2024

El Trato fue EXCELENTE, tanto que fui a buscar una cotización y salí con un vehiculo! More

by VILLALBA_LENIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Miguel and our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 02, 2024

Hello, exelent service and Charles really good sales. .don't have bad to say. Thanks More

by rafaelfossi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Universal Hyundai responded

Rafael, Thank you for sharing your experience with us! We're happy to hear it went well working with Charles and our team. We truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 30, 2024

Great customer service. great price. Jason was very professional answered all my questions. If you go to Hyundai ask for Jason. More

by dandehenanth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Sanchez
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Dec 01, 2024 -

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jason. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 30, 2024

I told him something wrong with the wheel and they never fix it. Are you guys scammer? More

by Marquez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Booth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mustapha Bernannou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Nava
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Redford
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Dec 04, 2024 -

Universal Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava1@universalhyundai.com

Dec 04, 2024 -

Universal Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava1@universalhyundai.com

Dec 07, 2024 -

Marquez responded

850-822-0370 marquez

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