Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Hyundai
Orlando, FL
4,246 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,246 reviews
May 06, 2021
I brought my car in for a warranty claim, which should have been a simple process. My part was delay because of COVID ( I completely understand that the shop has limited control over this). My dissatisfac have been a simple process. My part was delay because of COVID ( I completely understand that the shop has limited control over this). My dissatisfaction doesn't have anything to do with the part being delayed and everything to do with the lack of costumer service I received from my service advisor Greg. My car was in the shop for 2 months, and he never once reached out to me to give me an update. In fact, I would call to check on the status and could not get him to call me back. This did not happen once or even twice, this happened over 4 times. I finally had to go to the shop to speak with him in person. The day I picked up my car, He told me the car would be ready in 15 minutes. I let him know that I had to top off the gas tank of my rental. He assured me that was no problem and everything would be ready to go when I got back. Upon my return, no one could find him. The porters looked and called but his phone sat on the desk. After waiting 20 minutes for final check out, a porter finally helped me with the paperwork so that I could leave. I will not be returning for future work on my car. This was the worst customer service I have received in a very long time. More
by BALEMAN
Verified CustomerEmployees Worked With
Gilbert Gregory
May 06, 2021
Wonderful experience. Jose was friendly, progressional, and not pushy. He gave me a great in depth look at the Sonata Hybrid and ensured he covered all the basics and tech items of the car. He worked with and not pushy. He gave me a great in depth look at the Sonata Hybrid and ensured he covered all the basics and tech items of the car. He worked with me on pricing and got me exactly where I needed to be to purchase. More
by SETH.ELLIS09
Employees Worked With
Jose Barbastefano
May 06, 2021
Excelente buen trato y comunicación por parte del trabajador que me atendió Sr. Gregory Gilbert en el departamento de servicio y mantenimiento de Universal Hyundai trabajador que me atendió Sr. Gregory Gilbert en el departamento de servicio y mantenimiento de Universal Hyundai More
by RAMREY1
Employees Worked With
Gilbert Gregory
May 06, 2021
Everything went exactly as I expected it to - it always does. It was time for "routine" maintenance - my service advisor, Andres greeted me timely; and he already knew what was needed. They were extra b does. It was time for "routine" maintenance - my service advisor, Andres greeted me timely; and he already knew what was needed. They were extra busy that morning, but it wasn't too long and I was on my way. I am, and always have been, a very satisfied customer of Universal Hyundai, especially my delightful salesman Carlos DeJesus and very special service advisor, Andres Garces. More
by JODUBUS
Employees Worked With
May 06, 2021
The service was very friendly and quick. I was in and out within and hour for routine maintenance. Staff was very friendly and helpful. No complaints. within and hour for routine maintenance. Staff was very friendly and helpful. No complaints. More
by RENEECOBB19
Employees Worked With
Other Employees :
Gilbert Gregory
May 06, 2021
Amazing amazing work! Very happy with my car and for the Greg who kept me up to date with everything! Thank you to everyone at Universal Hyundai! Greg who kept me up to date with everything! Thank you to everyone at Universal Hyundai! More
by Scarlett
Employees Worked With
Gilbert Gregory
May 06, 2021
Siempre es mi primera opcion para obtener un autoDesde Siempre es mi primera opcion para obtener un auto Desde el 2006 cuando compre mi primer auto nuevo Alexandra Martinez siempre buscandome el mejor tr Siempre es mi primera opcion para obtener un auto Desde el 2006 cuando compre mi primer auto nuevo Alexandra Martinez siempre buscandome el mejor trato para mi Gilbert Gregory pendiente sirmpre de lo que mi auto necesita en cuestion de mantenimiento Estiy muy contento por mu auto Elantra 2020 More
by MYATACO66
May 06, 2021
Jennifer was really good. She kept me informed and was really kind. This rating is thanks to her attentiveness, sense of urgency and very good service. really kind. This rating is thanks to her attentiveness, sense of urgency and very good service. More
by Cyd_j
Employees Worked With
May 06, 2021
The service was outstanding. It was fast and professional. The service manager Mr Luis Lopez was very caring about all my vehicle issues and all were fixed. professional. The service manager Mr Luis Lopez was very caring about all my vehicle issues and all were fixed. More
by LUIRICAN
Employees Worked With
Luis Lopez
