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Universal Hyundai
Orlando, FL
4,245 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,245 reviews
April 22, 2020
The service was great the people were very friendly and helpful and professional , clear and explained all the details and extra things that comes with the car helpful and professional , clear and explained all the details and extra things that comes with the car More
by Enieves9602
Employees Worked With
April 15, 2020
We'll Be Back We recently met with Darrin Diaz to look into a newer Genesis G80. He is extremely knowledgeable about the G80.....we've been driving Genesis for 6 y We recently met with Darrin Diaz to look into a newer Genesis G80. He is extremely knowledgeable about the G80.....we've been driving Genesis for 6 years and found out things we were not aware of. He is very friendly, not pushy at all, and his G80 expertise and willingness to help us achieve our goals regarding the kind of car and the affordability, are to be commended. We decided to wait until later this year to purchase....but Darrin can count on us as a customer! He was very impressive! Marcia O'Neil More
by swamp
Employees Worked With
April 12, 2020
I recently purchased a Genesis from Universal Hyundai and had a great experience. My Sales person Carlos Roman was very informative And spent extra time explaining everything in detail. It was a fast and ple had a great experience. My Sales person Carlos Roman was very informative And spent extra time explaining everything in detail. It was a fast and pleasant experience. I came out with an excellent deal and great car. More
by Jcruz_ota
April 01, 2020
Costumer service if you go to universal hyundai ask for Nick Gomez, sure of what he does and start with the questions you need to please the customer.take the correct if you go to universal hyundai ask for Nick Gomez, sure of what he does and start with the questions you need to please the customer.take the correct time with the client and take his time until the client finds what he is looking for. Nick help you 100% More
by zuleikamatos
Employees Worked With
Nick Gomez
March 26, 2020
Frankie Martinez was incredibly helpful and even though he had Mario Celt handle the transaction he continually checked in to see if we were doing ok. Mario was extremely helpful and knew everything about he had Mario Celt handle the transaction he continually checked in to see if we were doing ok. Mario was extremely helpful and knew everything about the vehicle. I would buy from them again More
by dons851
March 24, 2020
Great time with Jacob Beyond 5 stars. My sales rep Jacob did everything he could to get me the car I wanted at a comfortable price. I will be forever grateful. Being able t Beyond 5 stars. My sales rep Jacob did everything he could to get me the car I wanted at a comfortable price. I will be forever grateful. Being able to help me out on every single thing. Thanks once again Jacob 🙂 More
by steinjill
Employees Worked With
Jacob Mckinney
March 16, 2020
I had a wonderful experience. The Sales Consultant Luis Arevalo and the Sales Manager Frankie Martinez both helped me find my perfect car. I've visited many dealerships before and the customer service at U Arevalo and the Sales Manager Frankie Martinez both helped me find my perfect car. I've visited many dealerships before and the customer service at Universal Hyundai is like no other. I bought the Tucson that included all the features I needed in a car. Other dealerships do not offer the same features and quality within their cars at a great value like Hyundai. It's a safe and reliable vehicle which has the best warranty. If you go to any other dealership you will not get the best deal at a great value. Also what I love about Hyundai's cars is that even the basic models have the rim's not the caps like other models out their. I would highly recommend you to visit Universal Hyundai and you wont regret it. Thanks! RD More
by Radelina
March 07, 2020
Jennifer was great. She was very helpful through the entire process of buying a car. I am recommending her to all of my family and friends. This was the best car buying experience I’ve ever had. entire process of buying a car. I am recommending her to all of my family and friends. This was the best car buying experience I’ve ever had. More
by Lucy
Employees Worked With
March 07, 2020
My husband had a car accident recently which resulted in a total loss. With the stress of the process, we were glad to have a smooth car buying process with Jennifer at Universal Hyundai. We told her what w a total loss. With the stress of the process, we were glad to have a smooth car buying process with Jennifer at Universal Hyundai. We told her what we were looking for and what our budget was, and didn’t waste anytime matching us up with our new car. She was very outgoing and personable, and we would definitely buy a car from her again. More
by naomi.glo92
Employees Worked With
March 04, 2020
I have been a customer since 2016 and I stopped by to check inventory for a future purchase and I’m very unpleased that even I told the sales person to do not run my credit at this time, he did it, misle check inventory for a future purchase and I’m very unpleased that even I told the sales person to do not run my credit at this time, he did it, misleading me stating that was an internal check. Luis Arévalo needs to be an honest agent and do not trick a customer for his personal gain. Certainly I’m not feeling positive to visit Universal Hyundai again. Stop the games back and forth and stop the pressure, I was clear up front and I was waiting for respect to my credit. . More
by Maria
