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Universal Hyundai

Orlando, FL

4.5
4,255 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,259 reviews

March 16, 2020

I had a wonderful experience. The Sales Consultant Luis Arevalo and the Sales Manager Frankie Martinez both helped me find my perfect car. I've visited many dealerships before and the customer service at U More

by Radelina
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arevalo
Mar 16, 2020 -

Universal Hyundai responded

Radelina, This is great to read, thank you so much. It’s our constant goal to ensure all our customers receive an experience, like yours, on every visit. We are devoted to consistently providing you with an outstanding experience and look forward to your next visit

March 07, 2020

Jennifer was great. She was very helpful through the entire process of buying a car. I am recommending her to all of my family and friends. This was the best car buying experience I’ve ever had. More

by Lucy
Recommend Dealer
Yes
Employees Worked With
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Universal Hyundai responded

Hello Lucy, this is great to hear and we are happy that Jennifer made your car buying experience a good one and again thank you for the recommendation!

March 07, 2020

My husband had a car accident recently which resulted in a total loss. With the stress of the process, we were glad to have a smooth car buying process with Jennifer at Universal Hyundai. We told her what w More

by naomi.glo92
Recommend Dealer
Yes
Employees Worked With
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Universal Hyundai responded

Naomi, thank you for taking the opportunity to share this with us and we are glad to hear Jennifer made your visit with us a hassle free experience, thank you for sharing and don't hesitate to call us, if you have any questions!

March 04, 2020

I have been a customer since 2016 and I stopped by to check inventory for a future purchase and I’m very unpleased that even I told the sales person to do not run my credit at this time, he did it, misle More

by Maria
Recommend Dealer
No
Employees Worked With
Other Employees : Luis Arevalo
Mar 04, 2020 -

Universal Hyundai responded

First and Foremost, Thank you for sharing this review with us and we apologize for your experience. What you just described goes against our current policies and is not characteristics of the level of service our colleagues strive to provide. Given the opportunity if you would like to discuss this further my contact is lbautista@universalnissan.com Thank you

February 26, 2020

Luis narvaez was a big help buying a new car he let us Driver around and feel comfortable help us with the pricing also And also with the trading two cars More

by Arshad
Recommend Dealer
Yes
Employees Worked With
Luis Narvaez
Feb 27, 2020 -

Universal Hyundai responded

thank you for this great review and for sharing!

February 22, 2020

The best experience I’ve had by far on a vehicle purchase from beginning to end. I will recommend this to all of my friends and family More

by Pestrella7
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Gonzales, Reinaldo Matos
Feb 25, 2020 -

Universal Hyundai responded

Thank you for this awesome review and for sharing your experience with us! we look forward to working with you in the future!

February 22, 2020

We bought a 2020 Hyundai Santa Fe with David Monsalve! He was very knowledgeable and helped us so much with buying the car! We thought David was excellent with what we were looking for and took his time wit More

by luvshoping62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Monsalve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Murillo
Feb 25, 2020 -

Universal Hyundai responded

Thank you for the recommendation and we are happy to learn that David made your shopping with us a hassle and great experience!

February 18, 2020

Smooth, easy Jennifer was fantastic. She was knowledgeable, attentive, but not pushy...We really like that. We have been to many dealers in a month period, and we More

by rynmcgill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reinaldo Matos
Feb 20, 2020 -

Universal Hyundai responded

Thank you for sharing your experience with us and Yes, Jennifer is great! Jennifer is always making sure that her customers get the best experience while here, always listening to what they want and making sure to answer their questions. Welcome to the Universal Hyundai family!!

February 12, 2020

We were welcomed as soon as we walked in the door. Luis Arevalo, our consultant, explained each step as we went. He made the process extremely easy. More

by barryw
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arevalo
Feb 14, 2020 -

Universal Hyundai responded

Thank you for sharing this great experience you had here with Luis A and Universal Hyundai, we appreciate it!

February 03, 2020

I went into to buy a specific vehicle. I worked with Keith Priestley. I asked a few questions that prompted him to show me a couple other vehicles that fit what I was looking for. I bought a car that w More

by DawnT
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
Feb 03, 2020 -

Universal Hyundai responded

Dawn , Appreciate this review and we appreciate you taking the time to share it with us. We are happy to learn that Keith made your experience with us a hassle free experience, Congratulations!

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