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Universal Hyundai

Orlando, FL

4.5
4,250 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,250 reviews

March 11, 2019

Looking for new car I had an absolutely positive experience at Universal. Johnathan was very patient answering all the questions I had, was pushy in no way with his sales More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2019 -

Universal Hyundai responded

Monica, we are happy to learn that Jonathan was of great help, congrats!

March 11, 2019

They were up front, honest and very professional My wife and I really needed a new car for our new baby that was coming and the car we had was to small, we really wanted a certain car and they were m More

by gomojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reinaldo Matos
Mar 12, 2019 -

Universal Hyundai responded

Thank you for sharing this kind review!

March 10, 2019

Great experience Jennifer help me get the car that I wanted for the price that I could afford it was a truly easurable experience working with her. I highly recommend More

by Newcar19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2019 -

Universal Hyundai responded

Thank you for this awesome review!

March 08, 2019

Fabio Thiers es Excellent Fabio es excelente vendor, professional, am able, educado. Lo recomiendo 100% tanto a clientes como a los granted de esta empresa. Gracias por todo. S More

by Yaneth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio Thiers
Mar 12, 2019 -

Universal Hyundai responded

Thank you!

March 08, 2019

Came in to buy a used car we saw online. Both Raul and Robert were very nice, helpful, professional, friendly, and worked together very well. They really went out of their way to assist us. More

by jsjcrouch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2019 -

Universal Hyundai responded

We are happy to learn that you're experience with us went great as we strive to make sure our customers receive attentive, helpful and prompt service at all times, don't hesitate to call if you have any questions!

March 06, 2019

Long wait time, no communication, no transparency. I went in for a recall issue and was told it would only be 1 hour and after two hours was told my car hasn't even been seen yet. Never communicated no More

by kdelaflo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Simo Bassi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Melendez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Universal Hyundai responded

We would like to thank you for sharing your experience with us and voicing your concerns about our customer service.We apologize for the experience you had while your visit with us as, we strive to provide our customers with attentive, helpful and prompt service. We will be looking into your visit and you are more than welcome to voice your concerns and we can see how we can come to a resolution. My contact is lbautista@unuversalnissan.com Thank you Lori

March 04, 2019

No complaints I thought the car buying experience went a little slow; test drive very good, good demonstration of how of how all the controls and other items work More

by wallabywayne
Recommend Dealer
Yes
Employees Worked With
Carlos Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert R. Ozel
Mar 12, 2019 -

Universal Hyundai responded

Thank you!

March 04, 2019

Muy Buena Experiencia Fabio helps me to work in the process and made all easy for me! Thank you for everything and all the help finding the car I wanted. I recommend Fabio More

by Lilian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabio Thiers
Mar 12, 2019 -

Universal Hyundai responded

Thank you foe sharing this awesome review!

March 04, 2019

Such a wonderful experience with the staff!!! Carolina was my first point if contact and she was so pleasant and knowledgeable of what i was looking for. Alexis Vazquez was very knowledgeable of t More

by Nissanbaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Vazquez
Mar 12, 2019 -

Universal Hyundai responded

Thank you Nissanbaby, for sharing this awesome review with us and we are happy to learn that your experience with us was comfortable and pleasant, We look forward to working with you in the future!

March 03, 2019

great place to buy It was a great and easy buy this has been my 4th car from them the sale person johnathan went out of his way to get us the car we wanted at a good pri More

by caste35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2019 -

Universal Hyundai responded

Thank you!

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