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Universal Hyundai

Orlando, FL

4.5
4,246 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,246 reviews

March 27, 2017

Excelencia Bueno yo despues de mucho tiempo pensando en comprar un auto nuevo, decidi ir al dealer y fue una buenisima decision ir a este en particula. Desde q l More

by Miraida34
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2017 -

Universal Hyundai responded

Thank you for taking the time to leave a great review and knowing that Raul Martinez was of great help in your process of purchasing a car, I will pass it on to him. Congratulations!

March 26, 2017

Why I love Universal Hyundai and my Hyundai Elantra I have found Universal Hyundai sales and service people to be very professional and personable Carlos DeJesus answered all my questions about the beau More

by rondalee08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gregory my service person
Apr 06, 2017 -

Universal Hyundai responded

We appreciate the great review about our team and that Carlos provided you with all the answers yo your questions. We appreciate the recommendations and look forward to working with you in the future.

March 26, 2017

Great experience at Universal Hyundai I have not been to a car dealership since my previous new vehicle purchase back in 2003. This was my first experience in over 13 years. My demanding More

by fldetor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Garces, Enrique Zegarra
Apr 06, 2017 -

Universal Hyundai responded

Thank you for the great review! Don't hesitate to call us if you need anything! Thank you fldetor for this AWESOME review! Glad to hear Enrique went above and beyond to help you. thank you again

March 26, 2017

Excellent car buying experience, from internet sales to finance they were helpful and honest with no pressure! I would definitely buy here again, they were gr More

by ffmoss81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan morales
Apr 06, 2017 -

Universal Hyundai responded

Thank you for the review. We are happy to know, that you received a great buying experience and look forward to working with you in the future!

March 26, 2017

Excellent car buying experience Fast, comfortable & excellent car buying experience. Would definitely recommend to others. It was the best experience I've heard while buying a car. E More

by yarypr27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 06, 2017 -

Universal Hyundai responded

Thank you for the awesome review! We are excited to know that we accommodated your needs and had a great experience.

March 25, 2017

Red 2016 In dealing with Miguel Resto for s second time I found him found him to be Responsive ,courteous professional and attentive. Will definitely recomm More

by sawyer.phyllis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 06, 2017 -

Universal Hyundai responded

Sawyer, We are glad to know that you had a great buying experience with Miguel. I will be sure to pass it on to him. We appreciate the review and 5 star rating.

March 25, 2017

Trust needs to be earned Steven did a great job and was knowledgeable. However, having to come back to the dealership 2 times (in which my appointment was never recorded)to g More

by lkratochvil2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan (auto salon), Steven Rivera
Mar 27, 2017 -

Universal Hyundai responded

We apologize for any frustration you may have experiene. Above all else, providing excellent customer service is our main goal and it is unfortunate you did not receive that here at our dealership. We would like the opportunity to speak with you, in regards to your situation. If you can reach out to me at your earliest convenience at lbautista@universal.nissan.com Thank you!

March 25, 2017

EXELENTE SERVICIO EXCELENTE SERVICIO ESTUVIMOS MUY CONTENTOS CON LA COMPRA DEL VEHICULO EL CUAL FUE UNA GRAN OFERTA Y GRACIAS A LOS VENDEDORES Y TODO EL STAFF PUDIMOS C More

by gmillan_2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teodoro Seminario, Jose Quezada
Apr 06, 2017 -

Universal Hyundai responded

Thank you for the feedback, we appreciate it!

March 24, 2017

Good experience My sales person Badr went above and beyond to give me a satisfying and positive experience buying a new car. The car is everything my family needs and More

by marian.viscer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badr Bouchnafa
March 24, 2017

Why isn't my trade-in paid off yet? purchased a much lesser car with higher interest rate, higher insurance costs, higher monthly payment. Bought purely on Hyundai's reputation. Salesma More

by cbelesky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
finance person not listed above told me about my GAP refund being used, Steven Rivera
Mar 24, 2017 -

Universal Hyundai responded

We’re concerned by your review and would value the opportunity to speak of the situation, your satisfaction as our customer is very important to us. Please reach out to lbautista@universalnissan.com at your earliest convenience. Thank you

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