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Universal Hyundai
Orlando, FL
4,267 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,267 reviews
February 05, 2016
customer service Outstanding customer service, extremely professionalism, very helpful and understanding. They helped me all the way from the to the and, trying to get Outstanding customer service, extremely professionalism, very helpful and understanding. They helped me all the way from the to the and, trying to get whatever fits my needs, they have been always in contact after the sale to make sure I have not further questions. I will definitely recommend universal Hyundai to friends and relatives More
by EDUARDOJMV22
Verified CustomerEmployees Worked With
Pedro Tavares
February 04, 2016
Great, helpful, friendly. Staff was wonderful, friendly and helpful. I had a great experience and have to date recommend your dealer ship to several friends and co workers. Staff was wonderful, friendly and helpful. I had a great experience and have to date recommend your dealer ship to several friends and co workers. More
by JRUIZ0827
Employees Worked With
I cant remember my finance guy but he was great too., Teodoro Seminario
February 03, 2016
Amazing experience I had the best experience buying my 2016 Hyundai Veloster back with black cloth interior base model. I had Ernie as a sales rep helping me get the id I had the best experience buying my 2016 Hyundai Veloster back with black cloth interior base model. I had Ernie as a sales rep helping me get the ideal car! He was very mindful of my needs and took me for test drives to make sure I liked the car, Ernie also made sure I had a comfortable car payment ! I would highly recommend Ernie and this dealership! More
by ANAFEBLES.AF
Employees Worked With
Ernie Plaza
February 03, 2016
Great experience! Would like to recognize Hector P. Hector was as genuine as can be. He definitely set the standard on customer service and tending to our every need. I'd definitely recommend him to any Hector was as genuine as can be. He definitely set the standard on customer service and tending to our every need. I'd definitely recommend him to anyone looking to purchase a car from here. More
by Atambio04
Employees Worked With
Hector Pell
February 02, 2016
The best of the best I walked in here and I was greated by a very handsome sales person, he talked to us and ask questions about our needs. Than he show us around the dea I walked in here and I was greated by a very handsome sales person, he talked to us and ask questions about our needs. Than he show us around the dealer and we pick the sonata we bought. Very happy with experience and will buy here again from hector More
by Irene12
Employees Worked With
February 01, 2016
Amazing! Amazing customer service. Mr. Luis Reyes Matos is a great sales person. He really cared to find exactly what I wanted in a car. No doubt I'll come her Amazing customer service. Mr. Luis Reyes Matos is a great sales person. He really cared to find exactly what I wanted in a car. No doubt I'll come here to get my next car. More
by DenisseQ
Employees Worked With
Luis Reyes Matos, Felix Matos
January 30, 2016
BEST car buying experience EVER! Charlie and Carlos R. made this experience one I don't mind sharing with others. Carlos even went out in a rainstorm when he did not have to in order Charlie and Carlos R. made this experience one I don't mind sharing with others. Carlos even went out in a rainstorm when he did not have to in order to start getting cars for my wife to test drive once the storm ended. They both were super patient with us during the entire process and helped us feel very confident with our purchase in the end. Carlos was so detailed with teaching me and my wife everything about this car and this made her feel so much better about purchasing this car. We have never purchased a car and someone take so much time explaining things. He made us feel like we were the only people buying a car in that dealership that day.He never made us feel rushed or in the way. I can't say enough nice things about this duo AND would easily purchase another car from them again. My mother in law will be looking for a new vehicle in the near future and we will most likely have her drive over from St. Pete to purchase it here because we trust the people we have worked with. This is our 2nd time dealing with Charlie P...... we purchased a Sonata about 7 months ago and that is why we came back again. More
by JERRELL.LINDAWATSON
January 29, 2016
Amazing expirience Jonathan Cruz couldn't be more helpful the expirience was great would send all my friends to see him specifically for there car needs thank you !!!! Jonathan Cruz couldn't be more helpful the expirience was great would send all my friends to see him specifically for there car needs thank you !!!! More
by Noah0629
Employees Worked With
Jonathan Cruz
January 29, 2016
Great Easy experience I went in because I was due for a newer vehicle. My past experiences with dealerships weren't very pleasant however my friend bought from here and tol I went in because I was due for a newer vehicle. My past experiences with dealerships weren't very pleasant however my friend bought from here and told me to give it a try. I went in and my sales person was Hector he was very nice and listened to my needs and made me feel comfortable. I got a used Hyundai and I'm extremely happy with it. My views on dealerships have changed and I will recommend to my friends. I usually don't go out of my way to write reviews however it was a pleasant experience. More
by Happy customer
Employees Worked With
Hector Pell
January 29, 2016
Professional staff Friendly staff .. Cesar alegre made buying my new car a painless experience.. Robert reford went out of his way to make sure i got the best rate possi Friendly staff .. Cesar alegre made buying my new car a painless experience.. Robert reford went out of his way to make sure i got the best rate possible for my financing More
by MELANIEJMCNAMARA
