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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,249 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,249 reviews

November 17, 2022

The dealership was clean, presentable and everyone was professional. We came in with a trade and was able to leave with the truck we wanted at an affordable price. More

by Victoria O.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 17, 2022

I had the most pleasant experience purchasing my 2019 Santa Fe after my car got flooded from hurricane Ian! Jason S in sales took great care of us and went above and beyond working out the numbers and ma More

by MEGANJANEEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Universal Hyundai responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jason and our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 17, 2022

Great person. Great worker help a lot me a lot with the car thank you More

by CHLUIS2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. Congrats on your new vehicle! We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 16, 2022

Excellent experience at this dealer. Thank you for your attention. I do recommend this location More

by ANDRADE.ANDRE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericmelec Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Universal Hyundai responded

Andre, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 16, 2022

Excelente servicio, buen trato y sobre todo buena garantia. Buenos precios! Atencion rapida. Aprobacion inmediata. More

by HTRINIDAD766
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Roman
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Nov 17, 2022 -

Universal Hyundai responded

Congratulations on your new vehicle! We are so glad that Simon and Carlos had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 15, 2022

There’s a reason why this’s my fifth car from universal hyundai and will not be my last i love everything about this dealer More

by SEXYBROWN.77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 15, 2022

I feel like everyone went above and beyond to find me a vehicle within my requirements. More

by Rachael
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Whoever the finance manager was I felt with. , Steven Rivera
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Nov 15, 2022 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 14, 2022

El servicio fue de excelencia. Les doy un 20/10. Carlos Roman el mejor vendedor, totalmente satisfecha con su profesionalismo. More

by GOYTIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 14, 2022

Great experience and dealership with nice associates, however, the wait was too long, I would never wait 6 hours again to purchase a car. More

by NO2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Universal Hyundai responded

Thank you for your very kind review and your patience! We strive to make sure that all of our customers leave happy, and it's great to hear about your experience here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 12, 2022

Very helpful and worked their hardest to help me out and manage a payment situation that could work with my budget and financial situation More

by EMILY.RYAN205
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Felix -- finance
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Nov 13, 2022 -

Universal Hyundai responded

Congratulations on your new vehicle and thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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