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Universal Hyundai

Orlando, FL

4.5
4,250 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,250 reviews

September 03, 2022

Clean and professional. Only wish they had a golf-cart to use as elderly & handicap people cannot walk the car lot$ More

by FERRY0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ericmelec Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with Ericmelec and our team. Thank you for bringing it to our attention. We will bring this up with our management for future consideration, providing a positive experience is our top priority. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 03, 2022

The seller took the car to be washed, and they never did,they returned the same without cleaning it. More

by Hyisel28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Universal Hyundai responded

It's fantastic to hear that Michael provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 03, 2022

Foi tudo certo com a aquisição do veículo. Espero que o carro seja bom e esteja realmente certificado com qualidade. More

by EVANDROMFILHO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yadriel Morales
Sep 05, 2022 -

Universal Hyundai responded

Evan, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 02, 2022

Raul Martinez was amazing! He was very efficient with my time and wasn’t pushy at all, being a first time buyer I was extremely anxious to walk into a dealership knowing all of More

by VICTORIAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Narvaez
Sep 05, 2022 -

Universal Hyundai responded

Victor, Thanks for your feedback on your recent visit to Universal Hyundai. I'm glad to hear that Raul was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 02, 2022

Raul was very sweet and very direct, he tried every option to help me buy my first car. He was very upfront about everything. More

by MARIAH.JOHNSON27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Universal Hyundai responded

Mariah, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. Raul and our team truly appreciate your feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 02, 2022

Carlos was great to work with and I felt like the dealership, as a whole, was willing to work hard to help me. More

by CONQUEROR619
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. Carlos and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 02, 2022

Everything was good,the guy who sell me the car Avid to help with financial More

by ADRIANAAMURIBE67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Universal Hyundai responded

Adriana, Thank you for your business and this review. We're happy to hear Christopher and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 01, 2022

Thanks again for another great experience on purchasing a car. My husband is very happy with his veloster More

by DAS923LSNY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 01, 2022

Christopher Johnson was great. Everything went smooth and he managed to get me the price I wanted. More

by Oz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Universal Hyundai responded

We are very happy to hear that Christopher provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 29, 2022

Wait times were the shortest I have ever experienced despite the number of customers being serviced! More

by Adrianne
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Monsalve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Universal Hyundai responded

Adrianne, thank you so much for choosing Universal Hyundai! Please don't hesitate to let us know if we can be of any more assistance! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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