Universal Hyundai - Service Center

The wait time was a bit long for a very simple issue but the cafe area allowed for me to work effectively. Roller is exceptional with his service. Polite efficient and made me feel welcomed and cared about. the cafe area allowed for me to work effectively. Roller is exceptional with his service. Polite efficient and made me feel welcomed and cared about. More

Everything went well, except I was told the service would take 2 hours, 2.5 hours max, and it ended up taking more than 3 hours would take 2 hours, 2.5 hours max, and it ended up taking more than 3 hours More

Yes Yes 5 The service rep was very good and the service was fairly fast was fairly fast More

A regular 15k service took almost 6 hours to be completed something that will take maybe an hour completed something that will take maybe an hour More

Very good experience, although there was a setback with the documentation of my GAP, which could be resolved quickly the documentation of my GAP, which could be resolved quickly More

Waited 3 hours for service but everyone was knowledgeable and friendly Good service, not bad knowledgeable and friendly Good service, not bad More

Very Pleased with my service writer Rhoda. She was attentive, patient, knowledgeable and very professional. A pleasure to work with. She was attentive, patient, knowledgeable and very professional. A pleasure to work with. More

This is the most horrible place to came for a service, I used to do my car service here, but I decide don’t come back due to ridiculous wait time for the car got serviced, after more than a year I have to c used to do my car service here, but I decide don’t come back due to ridiculous wait time for the car got serviced, after more than a year I have to come back due to a recall, and the waiting Time is now more ridiculous than before. My advice is, if you need only oil change or air filter replace, or simple things like that, just go to any quick places, the service is the same and you only wait 10 minutes not the ridiculous 4 or 5 hours. More

Took my Genesis for a recall repair with the Trunk latch. After all repairs and departed for the gas station, gas latch wouldn’t open nor trunk. Headed back to Service center and all turned south with nume After all repairs and departed for the gas station, gas latch wouldn’t open nor trunk. Headed back to Service center and all turned south with numerous lies from Greg Gilbert. He even lied and attempted to blame the work on other dealerships, but this is the only dealership my car has ever been to. He lied even about the gas cost of filling my Genesis up because of my back and forth to the dealership; lied also on paper about how I ask to be compensated of all my time spent of returning back to the dealership for faulty work completed by the service center. Please check on your repairs by video and make sure you are getting what you paid for. This Greg person is not an honest person to be in this type of business. Please be careful and choose wisely with any repairs being completed. I will just say I have a case pending so quiet sure more to come of this issue. My experience deserved a 0 rating!! Stay tuned for more info to come!! More

This dealership is the best. I can not say enough about there Service Department. All personnel are very Friendly and professional. My Service Advisor was Dustin Hopper. He is ve I can not say enough about there Service Department. All personnel are very Friendly and professional. My Service Advisor was Dustin Hopper. He is very pleasant and explains everything he would be inspecting on my 2019 Hyundai Santa Fe. What impressed me was the Service Technician, Kevin. They send you a video of what they are Indians the rating. Very impressed. I have been out of the area for two years. The Hyundai Dealership that I was dealing with in that time did not do this. Good job for Universal Hyundai. More