Universal Hyundai - Service Center

1 1 1 The Service Dept The customer service is horrible. I couldn’t get any update on my vehicle repair after 4 days. Had to go into shop. I couldn’t get any update on my vehicle repair after 4 days. Had to go into shop. More

When I went to pick up my car after getting warranty work done, I realized the car had no intake attached and it was in my trunk. Very disappointed done, I realized the car had no intake attached and it was in my trunk. Very disappointed More

Buyer beware! Custoner service provided at Universal Hyundai is horrible!!! As a longtime customer (10+years), I’m considered a VIP. Ha! I’ve been having an iss Custoner service provided at Universal Hyundai is horrible!!! As a longtime customer (10+years), I’m considered a VIP. Ha! I’ve been having an issue with the check engine light on my 2019 Veloster. Brought it in for service and the initial problem was diagnosed with the gas cap. Cap was replaced and two days later, check engine light reappears. Scheduled another appointment. Brought car in, needed a different part which had to be ordered. Supposed to arrive in three days instead it took 10! Scheduled appointment for installation. Two days later, light comes on again. Called service to schedule yet another appointment. Meanwhile, all of these appointments had to be coordinated with my work schedule and arranging fir a ride home. Dealership is 40 minutes away. Brought car in only to be told the problem is now with the new gas cap. Replaced it with another one. At this point, I’m extremely frustrated and annoyed having been inconvenienced so many times for this ongoing issue. Decided to speak to the general manager who offered no support/assistance other than the standard lip service. He suggested that if I’m having these “issues” with my car, why not I trade it in because he wanted it. He actually said that! The service manager (Greg Gilbert) came in and I told him how disappointed I was with their customer service. He was most rude. I was actually in tears. His recommendation was for me to bring my car to another dealership if I felt their service was so unacceptable. Really?!?! I bought the car there and have leased/purchased other cars there for the past ten years! So much for being a VIP customer! Currently dealing with Hyundai customer service as no one should be treated in this manner. Totally unacceptable. Rating should be 0 stars. More

They got me in and out. They also addressed all of my needs. Good experience They also addressed all of my needs. Good experience More

So far hasn't been bad everyone is friendly and customer oriented. Could do without so many recalls oriented. Could do without so many recalls More

1 Terrible 3 hours for an oil change that was by appointment. No updates on why it was taken so long. appointment. No updates on why it was taken so long. More

Waited 4 hrs for car to be serviced. Would have been fine if dk had been honest about length of time or if he had kept me informed when last repair was going to be an hour instead of the Would have been fine if dk had been honest about length of time or if he had kept me informed when last repair was going to be an hour instead of the 20 min he told me. More

4 I'll just say 4 I am always treated professionally and kindly. But I did have an issue last time I was there and no one took care of it. kindly. But I did have an issue last time I was there and no one took care of it. More

1 1 1 It was the worst experience I have had from a Genesis Dealership Genesis Dealership More

This time around (my 2nd time there) was so much more efficient. The approximate wait time was accurate. Carlos was professional, informative and very helpful. efficient. The approximate wait time was accurate. Carlos was professional, informative and very helpful. More