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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
September 06, 2020
Very happy with the experience overall, got exactly what I wanted and they didn’t waste my time or try to oversell, great service all around. I wanted and they didn’t waste my time or try to oversell, great service all around. More
by wyatt
Verified Customer
September 06, 2020
I came to get rear brake pads and rotors installed and they started the work right away and did it fast. I had a great experience. they started the work right away and did it fast. I had a great experience. More
by TAN_SEN
Employees Worked With
September 03, 2020
Paul always goes out of his way to make sure my car is running at its best. He is very friendly, honest and great to talk to. Highly recommend service here even cars that are not Mitsubishi running at its best. He is very friendly, honest and great to talk to. Highly recommend service here even cars that are not Mitsubishi More
by mquezada08
Employees Worked With
August 30, 2020
I was sad that my local Mitsubishi dealership moved from my area, but once I went to Universal in Duarte, my concerns were quickly dashed. I received great customer service from Paul, who I remembered from my area, but once I went to Universal in Duarte, my concerns were quickly dashed. I received great customer service from Paul, who I remembered from the old dealership in Glendale. My Lancer was attended to quickly, and looked great when I got it back. Not every dealership provides a car wash, so that was awesome. If you're concerned about the drive out to Duarte, I wouldn't be. You'll get excellent service, and in the era of Covid, you will feel safe in their waiting area. More
by MM
Employees Worked With
August 30, 2020
They are very nice and always willing to be of service. They make me feel relaxed and confident they will do an excellent job, I have an old car and they never treat me like it. Thank you They make me feel relaxed and confident they will do an excellent job, I have an old car and they never treat me like it. Thank you More
by monyaangel1
August 29, 2020
I have a 1992 eclipse and very few people know how to fix it. Service Manager Paul does an excellent job on my car. They are very thorough and very professional. it. Service Manager Paul does an excellent job on my car. They are very thorough and very professional. More
by Princess606
Employees Worked With
August 29, 2020
The people were very Helpful, kind, fair, professional, honest, friendly, and family oriented. They know how to strike a deal and are easy to talk to. honest, friendly, and family oriented. They know how to strike a deal and are easy to talk to. More
by sammoussa
August 29, 2020
Only place I'd bring my SUV. They took care of my first one and why I bought my new SUV with them. Great team. one and why I bought my new SUV with them. Great team. More
by Lee426
Employees Worked With
August 29, 2020
Always super on top of everything and very communicative about what is being done! My go-to place if I need anything done with my car. Highly recommend. about what is being done! My go-to place if I need anything done with my car. Highly recommend. More
by MICHAEL
Employees Worked With
August 29, 2020
I have been taking our Montero to Mitsubishi service for almost 20 years! We want to keep the car as long as possible and Mitsubishi Sevice has helped us do so. We now have 297,000 miles on it! I have worke almost 20 years! We want to keep the car as long as possible and Mitsubishi Sevice has helped us do so. We now have 297,000 miles on it! I have worked with Paul for many years and he has always been friendly and professional. He knows our Montero well so I never hesitate to take it in to him. More
by Wegnerpaula
Employees Worked With
