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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
July 27, 2020
Paul and his crew were awesome I always had a good experience with parts. It’s nice to know service has the same outstanding standard. experience with parts. It’s nice to know service has the same outstanding standard. More
by TAPIA13B@msn.com
Verified Customer
July 27, 2020
I was very happy with the service at Universal Mitsubishi. The sales person Stephanie was exceptional. She helped from the first moment I walked in until the moment I left, making the entire situa Mitsubishi. The sales person Stephanie was exceptional. She helped from the first moment I walked in until the moment I left, making the entire situation very easy and she was very detailed about how she helped me. More
by csm02
July 26, 2020
Pleasant first experience. Will continue to go there if the same quality of service is maintained. I worked with Paul. Blah blah blah blah blah the same quality of service is maintained. I worked with Paul. Blah blah blah blah blah More
by NEALNAIR
Employees Worked With
July 20, 2020
Great service and enjoyed working with Juan and Tiki. They were both knowledgeable and helpful. I visited the dealership from a long ways away and I was glad that they were there to support. No surprise They were both knowledgeable and helpful. I visited the dealership from a long ways away and I was glad that they were there to support. No surprises, all good More
by mike.ferrand
July 19, 2020
Scheduled an appointment online and within 30 minutes I get a call from Paul to follow up about the appointment. One the day of my appointment I was unfortunately unable to make the original time but Paul get a call from Paul to follow up about the appointment. One the day of my appointment I was unfortunately unable to make the original time but Paul was very understanding and was able to accommodate and reschedule the appointment later on. He is one of the main reasons I’m so comfortable coming in to the dealership. I’ve had my car for nearly 6 years and he’s taken care of my since my very first oil change. My car has always run perfectly (thankfully) and I’m sure it’s because of all the fine people that work there. I’m never there for too long and if I am, Paul constantly walks into the lobby to give an update of when my car would be ready. Always offers to give my car a wash as well. Thank you Paul for everything you’ve done since Day One. More
by matthewmarabe
Employees Worked With
July 18, 2020
Excellent service, Job done in time promised, clean facility, excellent customer service i will recommended to my frriends,armen was very nice cleraly expleined about service requested thank you. facility, excellent customer service i will recommended to my frriends,armen was very nice cleraly expleined about service requested thank you. More
by GALATAS522
July 17, 2020
Broken Ignition Key My ignition key broke. The service dept. sent someone to my office to program the new key saving me the time it would take to drive to the dealership My ignition key broke. The service dept. sent someone to my office to program the new key saving me the time it would take to drive to the dealership, have the key programmed and then return to work. More
by fcowhig
Employees Worked With
July 16, 2020
Great customer service. Explained everything to me. Very clean and when car was returned, they were also good about keeping the inside of car clean clean and when car was returned, they were also good about keeping the inside of car clean More
by GAHLBECK
Employees Worked With
July 12, 2020
Armen is always helpful and he takes good care of my car! I appreciate his positivity and his thoroughness. I’ve been getting my car serviced here for a few years now. I appreciate his positivity and his thoroughness. I’ve been getting my car serviced here for a few years now. More
by LucaKingston
Employees Worked With
July 11, 2020
We came from a different dealership because the salesman there was unfriendly and unpleasant. Zakk was so patient and helpful with our son purchasing his first vehicle. He made it quick and painless. Thank there was unfriendly and unpleasant. Zakk was so patient and helpful with our son purchasing his first vehicle. He made it quick and painless. Thank you, Taryn Taylor. More
by TARYNANDJIM
