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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
June 10, 2020
The best service I have ever experienced! Excellent work! Professional attention to each detail! I’m very happy! Thank you so much for your service! Professional attention to each detail! I’m very happy! Thank you so much for your service! More
by STANISLAV.KOZHAR
Verified Customer
June 09, 2020
Very pleased with this dealership, communication was great, salesperson Stephany went out of her way to make me comfortable with my purchase decision. I also want to mention Carlos in finance - thank y great, salesperson Stephany went out of her way to make me comfortable with my purchase decision. I also want to mention Carlos in finance - thank you for providing me options and answering my many questions thoroughly and patiently. Also Tiki , your customer service is great and thank you for staying after hours to help me and in the end saving me money. There were no surprises At this dealership, Highly recommend! More
by rmbayar
June 08, 2020
Very nice attention and service, very easy buying. Extra words to complete the 25 words required for review. I don't what else to write. But this is an excellent dealer. words to complete the 25 words required for review. I don't what else to write. But this is an excellent dealer. More
by Argelia
June 08, 2020
The service experience was great.I think the smoking has The service experience was great. I think the smoking has stopped. The A/C and heat work well. The brakes work well although the ANTI-LOCK light on The service experience was great. I think the smoking has stopped. The A/C and heat work well. The brakes work well although the ANTI-LOCK light on my dashboard is still on for some reason. I would definitely recommend you for service to others. I'll be back soon for more work after several paychecks. Paul was fantastic and kept me well updated and was incredibly knowledgeable Your dealership is really lucky and fortunate to have him and I hope he’s being paid what he’s worth. More
by CISCOPLAMER
Employees Worked With
June 07, 2020
Nick Zohrabi amazing professional and sufficient prompt ☺ I was in and out in no time I felt like part of the Mitsubishi family everyone was friendly thanks I was in and out in no time I felt like part of the Mitsubishi family everyone was friendly thanks More
by Maria D
Employees Worked With
Nick Zohrabi
June 06, 2020
Service was great! Paul was extremely helpful and thorough with explaining what was going on with my car and how they are going to fix everything! Definitely will be requesting appointments with Paul thorough with explaining what was going on with my car and how they are going to fix everything! Definitely will be requesting appointments with Paul again! More
by BOTEAMANDA
Employees Worked With
June 05, 2020
Admin was helpful In scheduling my appointment for an oil change. The amount of time he said it would take was spot on! Satisfied customer. :) change. The amount of time he said it would take was spot on! Satisfied customer. :) More
by jonandxio
Employees Worked With
June 05, 2020
The staff was great! From the moment I dropped off my car to the time I picked it up. Staff was very friendly, made sure I understood the service and very reasonable. Thank you Universal Mitsubishi and thank to the time I picked it up. Staff was very friendly, made sure I understood the service and very reasonable. Thank you Universal Mitsubishi and thank you service department. More
by PEPPERPATTY54
Employees Worked With
June 05, 2020
We needed a new place to trust for oil changes since our old one did not properly close our car's head gasket. The service department did a fantastic job with our oil change and even helped wash our car. Gr old one did not properly close our car's head gasket. The service department did a fantastic job with our oil change and even helped wash our car. Great customer service too! Thanks! More
by Raiken
Employees Worked With
June 05, 2020
Awesome! Armen and Paul took good care of me...always. They listen and work with my budget and priorities. Always friendly and helpful. I've been with them s Armen and Paul took good care of me...always. They listen and work with my budget and priorities. Always friendly and helpful. I've been with them since the old location in Glendale. I would recommend them to anyone. More
by CHRISTOPHERLEE9
