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Universal Mitsubishi

Sherman Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
2,056 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,056 reviews

August 21, 2023

Overcharging is insane. I only needed light bulbs. Paid less for a brand new battery. More

by quitamos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

I apologize for your unpleasant experience but I hope you understand we don't practice abusive pricing. I'm grateful you gave us the opportunity to earn you business. We make an effort in building long term relationship and know that overcharging will assure that not to happen, our endless 5 Star reviews are evidence of our efforts. Kindly understand we don't control costs and would also benefit if they where less. Know we'll always be here if you need us. Thank you for the opportunity Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 20, 2023

Service agent was very professional, I had a small warranty issue and it was handled with 90 minute… More

by LARRYLINGUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

Hi Larry , I'm glad we where able to address, assist and help resolve your situation. Kindly continue giving Universal Mitsubishi the opportunity to take care of your vehicles needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 20, 2023

Everyone is very friendly! But Armen and Paul are sweet hearts. they’ve been very helpful🫶🏽 More

by CESILIAGUZMAN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

Hello and thank you, I'm very appreciative and humbled by your kind words. Best I can say is, THANK YOU...... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 20, 2023

They're ok. Just need little bit improvement on communication, because i left my car the 1st day expecting at least a message text that it will not be work on un More

by Rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

Hi Rm.... thank you for pointing out our oversight. Often it's the little things that create the greatest bother. Be assured we'll make every effort to earn your 5 star review on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 14, 2023

Great customer service. Courteous, friendly professional and attentive. Definitely would recommend.this dealership to others. More

by RICHHARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

Thank you Mr. Haro... Thank you for sharing your experience. Thank you for choosing Universal Mitsubishi and its amazing Service staff. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 13, 2023

Great customer service! Small and quaint location. Great vibes and great location. Everyone offered to help. More

by bdymstr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

Hello and thank you for giving us the opportunity to earn your business. I recognized our limited space and our effort to make our customers visit a pleasent one. We nick named it "The Boutique" Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 13, 2023

Service was excelent! ! ARMEN is passionate, professional, great to work with! HIGHLY RECOMMEND!! THANK YOU! Great experience!! More

by egparamonov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

Your words speak for themselves. Thank you for choosing Universal Mitsubishi and it's amazing staff. We look forward to your next visit. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 13, 2023

The staff was amazing! Best purchasing process and so easy. Will definitely come here again. More

by ateplitz81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

Thank you so much for your kinds words, but at the end it's all about our customers experience. Enjoy your vehicle for many years to come and we look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 12, 2023

They were courteous, attentive, caring and forthright about everything that they promised and delivered on everything. More

by Adell_jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De La Luz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

Thank you so much for taking the time to share your experience and kind words. Enjoy your PHEV for the next few years and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 12, 2023

Representative Paul has been very helpful in the analysis of the car issues. Possible solutions were explained clearly. Thank you! More

by FUNGHO1VLN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

Thank you for choosing Universal Mitsubishi and its Staff to take care of your vehicles needs. We look forward to yur next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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