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Universal Mitsubishi

Sherman Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
2,058 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,058 reviews

April 10, 2023

Ivan provided excellent customer service and if not for his professionalism and knowledge I would not own my new car. A personal thank you for a positive experience and becoming a new part in the Mitsubis More

by MichelleDJones515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
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Jun 16, 2023 -

Universal Mitsubishi responded

Thank you so much...... I assure you Ivan will be humbled by your kind words and 5 star review. Enjoy your Mitsubishi for many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

April 06, 2023

I recently had my car serviced and I must say, it was a great experience. The service was done quickly and professionally, and I really appreciated the honesty of Armen. They let me know what my car needed More

by xavmoreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Universal Mitsubishi responded

Thank you, I'm glad Armen and the Service staff met your expectations. I hope we've earned your patronage. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

March 29, 2023

excellent service thank you very much for your attention and good service always ready to help More

by TAVOANDRES2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Universal Mitsubishi responded

I'm glad you experienced the service you deserve. I hope we've earned your patronage. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

March 29, 2023

Well I’ve had the best service so far at this location the Person by the name of. Is such a kind heart man with great customer Service …Great work and team Paul Tokatlyan More

by PANTOJAISABEL29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Universal Mitsubishi responded

Team Paul delivered again. I'm glad you had a pleasent experience, please see us again for your vehicles service needs. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

March 25, 2023

Great customer service. Helped during a difficult situation with warranty problems. Very understanding and cooperative. More

by HCDOLLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Universal Mitsubishi responded

I'm glad Paul and is staff where able to help. I hope we've earned your trust and patronage. Stay safe, Carlos De La Luz General Sales Manager (818)550.1500 carlos@universalmitsubishi.com

March 25, 2023

My car still pulls to the right after alignment service was done. Not sure if it was actually done. More

by armandoalvarez562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Universal Mitsubishi responded

Hello Armando, I'm glad you've reached out to us. If they haven't yet contacted you, I'll notify Armen and have him or Paul (Service Mgr) give you call to address and make the necessary corections/adjustments. Again, thank you for letting us know. Even perfect sometimes needs corrections :) Stay safe, Carlos De La Luz General Sales Manager (818)550.1500 carlos@universalmitsubishi.com

March 19, 2023

Fast and good bussines with zakk i like the service and car thank you for all More

by YANCIBURGOS1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Universal Mitsubishi responded

Congratulartions and thank you for giving us the opportunity to earn your business. We also appreciate your 5 Star review, enjoy your vehicle for many years to come and make sure you stop by and say hello next time your in the area. Stay safe, Carlos De La Luz General Sales Manager (818)550 -1500 carlos@universalmitsubishi.com

March 13, 2023

This dealership is amazing, the purchasing process was seem less and they take care of me very quickly and efficiently anytime I need any sort of service done on my car. Paul, the service manager, is hand More

by Miko Minasian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Universal Mitsubishi responded

Thank you so much for making us your choice to purchase and service your vehicle. Know , how grateful we are for the opportunity. Hi Brennan... Alejandra... On behalf of Tiki and the staff, Thank you. We appreciate the opportunity to earn your business and your 5 star review. Enjoy you Mirage for many years to come. Stay safe, Carlos De La Luz General Sales Manager (818)550 -1500 carlos@universalmitsubishi.com

March 12, 2023

I would like to Thank Everyone their at Universal Mitsubishi for your Kind Service Saul and Titi Awesome Thank you and May God Bless You! More

by antmama2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All Employees
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Mar 23, 2023 -

Universal Mitsubishi responded

We appreciate your humbling sentiment, thank you for your 5 Star review. Please make sure you stop by, visit and say hello :) Stay safe, Carlos De La Luz General Sales Manager (818)550 -1500 carlos@universalmitsubishi.com

Mar 24, 2023 -

antmama2 responded

Thank you so much Carlos ..I am not sure if I forgot to ask ..this car is a 2022 but it did not keyless access just the keys and no lights in the visors would that have been extra cost ? If it needs a oil change or service is that handled at your place ?

March 11, 2023

Great experience Ivan was very helpful! Very easy to make a deal with. Thank you More

by NICKOSR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Mar 24, 2023 -

Universal Mitsubishi responded

Hi Nick, we appreciate your kind words and 5 Star review. Enjoy your vehicle for many years to come. Remember to stop by and say hello if you're in the area. Stay safe, Carlos De La Luz General Sales Manager (818)550.1500 carlos@universalmitsubishi.com

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