Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Mitsubishi
Sherman Oaks, CA
2,063 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,063 reviews
September 10, 2022
I’m happy to give wonderful review my experience there was impeccable the staff is very knowledgeable/ patient/ and go above to make the experience pleasant! I highly recommend full hearted was impeccable the staff is very knowledgeable/ patient/ and go above to make the experience pleasant! I highly recommend full hearted More
by SMITHSON747
Verified Customer
September 09, 2022
Paul from the service department provides excellent service. I would recommend working with him. He stays on top of things. service. I would recommend working with him. He stays on top of things. More
by henkelj
Employees Worked With
September 08, 2022
As always, everyone here at Universal Mitsubishi always goes above and beyond to meet customer satisfaction. I called on such a short notice and asked if I may come in as soon as possible and Armen who I goes above and beyond to meet customer satisfaction. I called on such a short notice and asked if I may come in as soon as possible and Armen who I spoke to over the phone fit me into their tight busy schedule and to top it off, he was sympathizing with me on wait times (which I totally understand, I was squeezed in as a courtesy) which he did not have to at all, that was extremely sweet and very pleasant. They look out for you and take care of you and make sure you understand they are aware of every little detail. I absolutely LOVE coming here (and I truly don't like most dealers!) This one is EXCEPTIONAL from front desk, to service everyone is extremely awesome and VERY accommodating, I would HIGHLY RECOMMEND Universal Mitsubishi for any and all of your needs. Absolutely a fantastic experience!! Thank you so much Universal Mitsubishi team!! You guys are awesome and I will ALWAYS return here as I can trust them!! They made me a loyal customer! 🙂 More
by BALIANGEVORK
September 06, 2022
The staff was absolutely wonderful, helpful and friendly. Very thorough and communicative. I’ll be back for sure. Very thorough and communicative. I’ll be back for sure. More
by GREEKKRISTINA
Employees Worked With
September 05, 2022
Paul is always great! My car was attended to and was also informed of what’s needed. My car was attended to and was also informed of what’s needed. More
by JAMESDEAN130
Employees Worked With
September 05, 2022
I had a wonderful experience purchasing a used vehicle, The process was stress free and pleasant. The staff were very nice and knowledgeable. The process was stress free and pleasant. The staff were very nice and knowledgeable. More
by mgehring10
September 05, 2022
very professional, kind respectful ,it was a pleasure getting our car serviced at Universal Mitsubishi, everyone was so polite and kind, I will buy our next car from Universal. Thank you for the service. getting our car serviced at Universal Mitsubishi, everyone was so polite and kind, I will buy our next car from Universal. Thank you for the service. More
by dhkamp
September 04, 2022
Quick, efficient, and reliable. In & out in a breeze, more helpful than any other dealership. In & out in a breeze, more helpful than any other dealership. More
by ZENGETAROUND
September 04, 2022
Very professional, always on time! People kind,100% recommended, original parts.nice location.efficient and more. People kind,100% recommended, original parts.nice location.efficient and more. More
by BARILLAS
September 03, 2022
Paul and his crew… amazing customer service. Couldn’t be anymore happy than that. Humble individuals and very understanding in situations such as. We all go through it one way or another. But th Couldn’t be anymore happy than that. Humble individuals and very understanding in situations such as. We all go through it one way or another. But they keep humble from start to finish. And that my friends, makes you want to come back, if and when you need car service. More
by JOSEMARTINEZ213
