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Universal Mitsubishi

Sherman Oaks, CA

4.8
1,859 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 1,859 reviews

August 29, 2021

I like coming to this dealership, although I miss the convience when they were located in Glendale I don't mind the drive. Friendly staff and I feel at ease that they give fair and honest price on servic More

by TDRAQUINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Universal Mitsubishi responded

Thank you so much for the effort you make have Paul and his staff service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

August 29, 2021

Muy buen servicio, muy amables, me llamaron por cambio de garantía del bote de Agua de parsbrisas, no pague ni un cinco por el cambio. More

by ALLIGHIERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Universal Mitsubishi responded

Bueno.... Bonito.... Y Barato.... Mas no se puede pedir. Gracias por darnos la opportunidad de mantener el cuidado de su veiculo. Mantenganse bien, Carlos De La Luz

August 29, 2021

They took care of my worries when I told them my tire pressure was low. Not only did they reassured me that there was no puncture in any of my tires, they made sure they were spik and span. More

by Jega7886
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Universal Mitsubishi responded

Never fear.... Universal Mitsubishi here... I'm so glad Paul and his staff took care of your concerns and got your car clean and shinny. We look forward to your next visit. Stay safe, Carlos De La Luz

August 28, 2021

Paul and Armen (service advisors) are both very helpful, courteous and have great communication with customers. Any needed service and/or repair on our 16 year old 2005 Endeavor (still runs great -- best e More

by Lewis McCammon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Universal Mitsubishi responded

Hello proud owner of a 2005 Endeavor :) It's extremely humbling to hear from someone who recognises Paul and Armen's effort. We are very appreciative, thank you. Stay safe, Carlos De La Luz

August 28, 2021

Paul is such a great associate. He is very knowledgeable and explains everything in detail. He is very good at what he does. I will definitely be coming back because of Paul. Thank you so much Paul, your se More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Universal Mitsubishi responded

Paul and his him struck again. Thank you for sharing your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz

August 26, 2021

We were very glad that we met a very friendly agent, he is willing to help and gave us very good advice, we appreciated that! More

by phiglow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiki
Sep 02, 2021 -

Universal Mitsubishi responded

Thank you so much for the opportunity, I'm glad Zakk was able to assist with helping find what you needed. Enjoy your vehicle for many years to come. Stay safe, Carlos De La Luz

Sep 02, 2021 -

phiglow responded

Very friendly, thank you!

August 26, 2021

The service department at Universal Mitsubishi in Duarte is by far the best I have encountered. They are very trustworthy and do excellent work. Paul (service manager) takes a serious interest in the repair More

by MORRISJ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Universal Mitsubishi responded

I can 't express enough how much we appreciate your kind words. I'm glad Paul has earned your confidence and trust. He understands you have choices and appreciates you giving him the opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

August 25, 2021

Best and most knowledgeable staff out of the few other dealers I have got into. Very customer service driven and will have you feeling like you weren’t at a dealer. More

by Junior Ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Universal Mitsubishi responded

Hello Junior, I'm glad we've built a sence of confidence with you. Please continue choosing us to service your vehicle and if you ever see anything we can improve on, please let us know. Stay safe, Carlos De La Luz

August 24, 2021

My scheduled appointment was great. Paul was very attentive to my needs during visit. Thank you a lot Paul for all u do. U rock More

by vrobles87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Universal Mitsubishi responded

Paul strikes again :) It's very rewarding to get freedback from satisfied customers. We look forward to your next visit. Stay safe, Carlos De La Luz

August 23, 2021

The respond to calls and service is really good .The The respond to calls and service is really good . The personal is really friendly and helpful with any questions you may have! That’s why I keep com More

by MAURICE.NOLASCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Universal Mitsubishi responded

Hello Maurice...... thank you again for sharing your 4.8 Star Review. We really appreciate it. We also appreciate your continued effort to drive from a far to give us the opportunity to service your vehicle. Stay safe, Carlos De La Luz

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