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Universal Nissan
Orlando, FL
2,461 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,461 reviews
August 30, 2024
My husband left the dealership with an error message on his truck, bad customer service, should have been fixed before it left the lot. Now we have to drive over 45 minutes to get error message taken off his truck, bad customer service, should have been fixed before it left the lot. Now we have to drive over 45 minutes to get error message taken off More
by Gina.Wendorf.CCIK
Verified CustomerEmployees Worked With
Oscar
August 30, 2024
Everything went well with the purchase of new vehicle and return of lease until I received the liability statement for the lease return with disposition fee. I have been going back and forth with both Univer return of lease until I received the liability statement for the lease return with disposition fee. I have been going back and forth with both Universal Nissan and NMAC with no resolution. So on Monday (9/2), I will report it to Consumer Financial Protection Bureau. More
by D I
August 29, 2024
Efficient and friendly service. Would have appreciated more details on the car's imperfections and what it doesn’t come with. Overall very happy with sales and finance experience. Would have appreciated more details on the car's imperfections and what it doesn’t come with. Overall very happy with sales and finance experience. More
by NOMAIL4
Employees Worked With
Jacob McKinney and can’t recall finance guy
August 29, 2024
Mr. Prosper Njitoh was the hardest working salesman! He went above & beyond what other salesman would do to make the sale as quick & transparent as possible. This young guy has a great work ethic that is went above & beyond what other salesman would do to make the sale as quick & transparent as possible. This young guy has a great work ethic that is very apparent. Mr.Prosper Njitoh is the salesman you NEED to see! Best car buying experience I have ever experienced! More
by vaporwerkzllc
Employees Worked With
Mr. Prosper Njitoh 💯
August 27, 2024
This is my second car from this dealer. Genuine, helpful , knowledgable. i totally recommend him and Nissan Genuine, helpful , knowledgable. i totally recommend him and Nissan More
by Kavital
Employees Worked With
August 26, 2024
I had a great guest service experience with Universal Hyundai on OBT thanks to Eddy Matos and the finance dept excellent process overall! Hyundai on OBT thanks to Eddy Matos and the finance dept excellent process overall! More
by Thebane
Employees Worked With
August 19, 2024
I was overall pleased with the service. Very attentive and helpful. Every department was very professional. Very attentive and helpful. Every department was very professional. More
by JASON.OLIVERBECK
August 17, 2024
was very friendly environment and every one was helpful and had good energy overall great customer service and had good energy overall great customer service More
by oscarcotto223
August 16, 2024
Salesman was excellent Manager came over help us with Financial details. Enjoyed respect they both showed.Will advised them to my friends. Financial details. Enjoyed respect they both showed.Will advised them to my friends. More
by FLJ24
Employees Worked With
Other Employees :
Manager doesn't see his. Name bot Ahmed know his name.
August 16, 2024
Pleasantly surprised to have found our ideal vehicle very pleased with the decision , thank our nissan sales and finance who made it possible, only the store is a wuite away distance for us but was worthit pleased with the decision , thank our nissan sales and finance who made it possible, only the store is a wuite away distance for us but was worthit More
by berniemills2005
