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Universal Nissan
Orlando, FL
2,603 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,603 reviews
August 20, 2023
Great experience. Everything was done quickly as promised. Looking forward to doing more business with them. Everything was done quickly as promised. Looking forward to doing more business with them. More
by TWESS12
Verified CustomerEmployees Worked With
Other Employees :
Felix Matos, Angel Rodriguez
August 19, 2023
Universal Nissan is an excellent facility, neat clean and their cafe is wonderful! The staff are always knowledgeable and helpful. I have purchased four vehicles from Universal Nissan and continue to to come their cafe is wonderful! The staff are always knowledgeable and helpful. I have purchased four vehicles from Universal Nissan and continue to to come to the facility for my maintenance car services on all of my vehicles. I have complete trust in my service advisor. More
by COURTNEYCARLOZZI
August 18, 2023
I stopped in briefly to get my splash guard secured, it had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under t had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under the car and immediately started fixing the situation. He took my car back to put it on the lift and ensure all was fine underneath. I am not from Orlando, though this type of immediate service with care and concern makes me want to drive to get my car serviced here whenever I need it. Thank you Universal Nissan!! More
by tw14
Employees Worked With
Juan I.
August 14, 2023
It was an easy and friendly experience. Davon was very professional, kind and very knowledgeable. Davon was very professional, kind and very knowledgeable. More
by nndavid1015
Employees Worked With
August 13, 2023
Gratefull. wonderfull.amable.professional.organized,team,collaborate,multinational,leadership,confidence,value,sustanable,human,lovely,attend helpfull,attent hel wonderfull.amable.professional.organized,team,collaborate,multinational,leadership,confidence,value,sustanable,human,lovely,attend helpfull,attent helpfull,amable. More
by Aida I Ortiz
August 12, 2023
Juan , Raul , and Josh were Outstanding in their help of Securing 2 Vehicles for me and my wife . There were a Couple of Hiccups during the process , but overall they are a Great Bunch of Guys and a Credit Securing 2 Vehicles for me and my wife . There were a Couple of Hiccups during the process , but overall they are a Great Bunch of Guys and a Credit to the Nissan Brand . Thanks to all of them . More
by Alberto Mercado
August 08, 2023
Purchased a use car less than 30 days and and the team there did a great job replacing malfunctioning headlight and dying battery at no cost to me. there did a great job replacing malfunctioning headlight and dying battery at no cost to me. More
by alwardtc
August 08, 2023
I went to this dealership because it was my first time returning a lease, They inform me that if I end up buying a car there I don't need to incurred in any end lease charges, they told my that if they do returning a lease, They inform me that if I end up buying a car there I don't need to incurred in any end lease charges, they told my that if they do a lease buyout everything will be fine, but that was not that case, I recived a letter of lease liability some extra charges that they did not inform me, I call my sales men to solve the problem but he told me to call Nissan acceptance, I call Nissan acceptance and they informed me that those charges is because in the system appeared just to be a returned lease, not a buyout, like I signed for. I try to contact my sales men again and I call Nissan and Hyundai and they don't know how to help me with the situation, is like they playing hot potatoe nobody know how to solve the problem More
by Nissan Rate
Employees Worked With
Derek Davis
August 05, 2023
The minute my husband and I entered the dealership at Universal Nissan, we were greeted by the receptionist in the front. Rafael Cruz introduced himself as our salesman and then proceeded to ask us quest Universal Nissan, we were greeted by the receptionist in the front. Rafael Cruz introduced himself as our salesman and then proceeded to ask us questions about purchasing a vehicle. Since I was interested in getting a Rogue, he got all my information and made a copy of my Drivers license. He then proceeded to take us out to the lot to show me exactly the type of Rogue I wanted to purchase. He answered all my questions and then we went out for a test drive. I felt very comfortable driving the vehicle how easy it was to shift modes and learn to use the other gadgets. Rafael was very helpful and concerned about any questions I had about the Rogue . More
by HAVANAGIRL61
August 05, 2023
This is fourth vehicle I’ve bought there and they’re still doing it right ! Thanks guys!!! still doing it right ! Thanks guys!!! More
by Kevin
