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Universal Nissan

Orlando, FL

4.6
2,604 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership

12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,604 reviews

March 16, 2022

Excellent Service, fast and very good deal. Iam really very satisfied. Excelente Servicio, rápido y muy buen negocio. Realmente muy satisfecha. More

by Vanessa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Mar 16, 2022 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 16, 2022

Salesman very helpful and professional New his job well Very friendly met my concerns answered all my questions More

by Boston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Mangual, Felix Matos, Susanna Canelon
Mar 18, 2022 -

Universal Nissan responded

Boston, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 16, 2022

Sales staff are professional, respectful, and helpful. This is our second car purchased here. We love our new car More

by TERESAWENDO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Scurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Universal Nissan responded

Teresa, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 14, 2022

Terrible. ,.. service.. they tried to tack on other bogus charges.veey inpatient when asked to explain. Compete waste of time. It's like they wanted to sell y More

by jramos782
Recommend Dealer
No
Employees Worked With
Juan
Mar 28, 2022 -

Universal Nissan responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

March 13, 2022

The people were friendly, facility was clean and organized. I would recommend to anyone looking for a vehicle. More

by HECTORANGELES48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Arana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Universal Nissan responded

Thank you for your business and this review, Hector. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 10, 2022

I loved how we were greeted right away by Mustafa. He was pleasant and professional. He showed us a variety of cars and when we explained our budget, he showed us cars around it. We ended up buying a More

by MELMYINT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustapha Bernannou
Mar 11, 2022 -

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. I'm glad to hear that Mustapha was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 10, 2022

The salesman and the finance guy were helpful in providing an excellent service. I was very happy and will definitely recommend this dealership to my friends and family. Keep up the good work guys. More

by Narcellerp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 10, 2022

Erick Disla me trato muy bien y estoy muy agradecida con el servicio de el y me ayudo exitosamente salir con un Nissan Sentra Nuevo More

by abugolo57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Mar 11, 2022 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Erick here at Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 10, 2022

We have been with you for a while 2016 we love everyone all take good care of us we always get what we want we will always come back to Nissan. More

by ROBERTTARDIF420
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Scurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey mcllwain, Felix Matos
Mar 11, 2022 -

Universal Nissan responded

Thank you for choosing Universal Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 07, 2022

I had a pleasant experience at universal Nissan Orlando. Angel was patient with us and found us our dream car. We could be any happier. More

by Shakka Fernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Rodriguez
Mar 08, 2022 -

Universal Nissan responded

Thank you so much for your wonderful review! We are thrilled that Angel had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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