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Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,597 reviews
March 10, 2022
We have been with you for a while 2016 we love everyone all take good care of us we always get what we want we will always come back to Nissan. all take good care of us we always get what we want we will always come back to Nissan. More
by ROBERTTARDIF420
Verified CustomerEmployees Worked With
Other Employees :
Jeffrey mcllwain, Felix Matos
March 10, 2022
The salesman and the finance guy were helpful in providing an excellent service. I was very happy and will definitely recommend this dealership to my friends and family. Keep up the good work guys. providing an excellent service. I was very happy and will definitely recommend this dealership to my friends and family. Keep up the good work guys. More
by Narcellerp
March 07, 2022
I had a pleasant experience at universal Nissan Orlando. Angel was patient with us and found us our dream car. We could be any happier. Angel was patient with us and found us our dream car. We could be any happier. More
by Shakka Fernandez
March 07, 2022
The sevice provided by Brian Cortes was exceptional. However I am still waiting for the dealership to fix my cracked windshield. It has already been two weeks since I've purchased the car and I still h However I am still waiting for the dealership to fix my cracked windshield. It has already been two weeks since I've purchased the car and I still haven't heard anything about it. I have had good sevice from this dealership and I hope this issue doesn't affect the way I feel about it More
by Emanuel Paulino
Employees Worked With
Brian Cortes
March 05, 2022
Excellent dealer chip good service excellent inventory and excellent sales person.Good location in Orlando and excellent sales person.Good location in Orlando More
by ORTIZDARIL1
March 05, 2022
Bait and switch Poor communication Suspicious financial practices tactics Of taking keys so customers can not leave.... practices tactics Of taking keys so customers can not leave.... More
by JOANNEBELL18
Employees Worked With
March 04, 2022
Excellent employees, Family like feeling. They were able to help me with my lease buy out. Thanks so much to Javon and Felix. Will definitely send family and friends who needs cars. Highly r They were able to help me with my lease buy out. Thanks so much to Javon and Felix. Will definitely send family and friends who needs cars. Highly recommended. More
by RDONES77
Employees Worked With
Other Employees :
Edwin Bosch (Service Dept.), Felix Matos
March 04, 2022
Excellent experience! !! The VIP sales team did an wonderful job. Those guys was so helpful, friendly and courteous with us. I never think in did a trade in with my old car !! The VIP sales team did an wonderful job. Those guys was so helpful, friendly and courteous with us. I never think in did a trade in with my old car but after I met Mr. Jeffrey Mcllwsin I totally change my mind 🤭 I was so worrying about my budget everyone do the best to help us with the new loan in our terms. I use to have a Nissan Versa 2021 and now I have a Nissan Kicks 2022 an I feel empowered!!! The financial manager is also a nice and friendly guy and unbelievably the new insurance now cost to me less money. 💯 to the Nissan More
by Jesi
Employees Worked With
Jeffrey Mcllwain VIP Sales Manager, Amine Saaidi VIP Financial Manger
March 04, 2022
The customer service that I personally received from both Alex and Ruben at the time of the purchase my new vehicle was above and beyond I ever expected. I highly recommend this dealer to anyone who is look Alex and Ruben at the time of the purchase my new vehicle was above and beyond I ever expected. I highly recommend this dealer to anyone who is looking to purchase a new or used vehicle. I will definitely will comeback if I ever have the need to buy another vehicle. More
by LGUILLEONE23
