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Universal Nissan - Service Center

Orlando, FL

4.3
146 Reviews
Call Service Center (407) 926-7000

146 Reviews of Universal Nissan - Service Center

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December 30, 2021

Professionalism friendly courteous very customer oriented makes the transition very easy would tell my friends and family to go there More

by MLEWKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy King
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Dec 30, 2021 -

Universal Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Helpful
November 29, 2021

I had my new 370z serviced there to fix my convertible top since it wasn't closing properly. When I got it back, it had glue stains on the trunk, sides and hood of the car. When I took it back, the manage More

by KB0826
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Macias
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2021 -

Universal Nissan responded

Thank you for your review. We hope to connect with you soon to get some more detail and see if there is anything we can do to turn this around for you. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Helpful
October 27, 2021

I gave them my car a day early so they could accomplish the recall fix and do an oil change. Here it is at 5:53 PM and the service section is closed and won't answer the phone and no one called me all day More

by elainegdfrnd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Macias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2021 -

Universal Nissan responded

Elaine, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Helpful
October 15, 2021

very professional service the employees have good knowledge of their inventory. respectfuland friendly atmosphere facility very safe and clean More

by Marine 321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2021 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Universal Nissan. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Helpful
September 30, 2021

Very good people to the family for the last 10 yrs mostafa is a good sales person More

by IRISCONZALEZ1119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Scurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Arocho
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Sep 30, 2021 -

Universal Nissan responded

Iris, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Helpful
September 21, 2021

Quiero agradecer a todo los empleado todos fueron muy gentil y profesionales gracias por Un excelente servicios. More

by MARYACEVEDO1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Metcalfe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2021 -

Universal Nissan responded

Mary, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Helpful
September 02, 2021

Súper profesional y humilde. Ayudo con la compra de el primer carro de mi pareja y estuvo muy satisfecho . Fue una muy buena compra More

by Yernilee Figueroa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Disla
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Sep 02, 2021 -

Universal Nissan responded

Yernilee, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Helpful
June 24, 2021

Everyone there was great! Got me in to a great car and I love it! More

by GISELLE.AYALA02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio universal Hyundai sales!
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Jun 25, 2021 -

Universal Nissan responded

Thank you so much, Giselle, for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Helpful
June 02, 2021

The people attention is fantasticYou need a new or use The people attention is fantastic You need a new or use car, you have to go universal Nissan. Asking for Williams Sanchez is the best seller. More

by RONV82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2021 -

Universal Nissan responded

Thank you so much for the wonderful review. We truly appreciate it.

Helpful
May 29, 2021

Hello. I had diagnostics run on my Nissan Rogue transmission. They said the car transmission was completely broken and needed a new transmission. The estimate was around $4200. I later found out th More

by ZAF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Macias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Ruiz, Jonathan Arocho
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May 31, 2021 -

Universal Nissan responded

Thank you for sharing your feedback with us. We would like to learn more about the situation. At your earliest convenience you can reach out to me directly at scanelon@universalnissan.com thank you

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