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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
623 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 50 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 6-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 623 reviews

February 10, 2024

Working with Jose Villar was the most pleasant and satisfying car purchase experience we have ever had. He was polite, kind, understanding and very helpful. Our experience with Lisa in the business More

by jag0665
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Villar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
February 09, 2024

Excellent service from Dave at Val Ward Cadillac! I don’t even have a Cadillac and bring my GMC here exclusively for service. More

by elarson272002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Val Ward Cadillac Inc responded

We are so happy to read such a great review about Val Ward Cadillac, Inc.! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
February 09, 2024

I’ve been a customer for years! Love Vince and Bill! They make you feel so comfortable! More

by DIANEPROGL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Verico
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Feb 12, 2024 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

Helpful
February 03, 2024

Always feel confident and trust Val Ward to know exactly what we need. Thank you More

by MSJLAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
February 03, 2024

We have waited over a month to get a camera fixed. We keep calling and we are put off. Not happy ! More

by mncrdl
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Val Ward Cadillac Inc responded

Hello Mncrdl, I am very sorry to hear your camera experience has been anything but exceptional, as that was certainly not our intent! Have you been waiting on a part that is on back order by chance? Our Dealership is able to schedule nearly any labor request very quickly due to the number of master technicians we employ, so parts availability is one of the few things that can put off starting an install or repair. Unfortunately your username on this review doesn't give us much to go by in regards to checking status of parts orders or appointment times. It would be my pleasure to look into your concern promptly if you can provide us with a little more information privately. Please feel free to call 239.939.2212 and request one of our Service Managers or email justinflynn@valward.com with your name and brief summary of your issue and I can personally forward your request to the appropriate party. Have a great start to your week and thanks again for reaching out. ~Justin F. with Val Ward Cadillac

Helpful
February 03, 2024

Came in on a Sat with black screen on dash. They put me in loaner and car was ready Tues for pickup. Screen is back to working and I’m happy. More

by CJAZVILLE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
February 03, 2024

Jane is awesome! Very thorough, knowledgeable and professional. - she addressed my reason for the appointment and even provided a complimentary car wash. She also More

by fontlau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

Helpful
February 01, 2024

Val Ward is a very friendly, caring, and knowlegable dealership with top customer service clearly etched into the fabric of every thing they do. More

by MPOGIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Severson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Helpful
January 31, 2024

Very friendly. Provided quick service. Took care of every request. Jane serviprovider is wonderful to work w. More

by MARYLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Val Ward Cadillac Inc responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
January 31, 2024

Wonderful service came and looked at my car, and then had it towed to dealer and fixed, only took1.5 days! More

by TKOVADAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2024 -

Val Ward Cadillac Inc responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
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