Val Ward Cadillac Inc

Dave & Fred always take such good care of me. I’m happy for Fred’s retirement but will miss coming in to harass him 🤣. Dave has gone to bat for me any time I have an issue which has been very fe I’m happy for Fred’s retirement but will miss coming in to harass him 🤣. Dave has gone to bat for me any time I have an issue which has been very few but I appreciate his honesty & integrity. This is why I come back. More

Customer service there is outstanding! I have been going to Val Ward for at least 25 years maybe longer. I’ve always walked out the door happy and satisfied. I have been going to Val Ward for at least 25 years maybe longer. I’ve always walked out the door happy and satisfied. More

We were greeted with a smile. Felt like this is an honest dealership. No pressure and very knowledgeable. We worked with Justin and Jay. Thank you! Felt like this is an honest dealership. No pressure and very knowledgeable. We worked with Justin and Jay. Thank you! More

Karina is the best! Always responds quick and always a pleasure to deal with! It’s refreshing when you go to a dealership and get the professional experience she provide Always responds quick and always a pleasure to deal with! It’s refreshing when you go to a dealership and get the professional experience she provides. More

Our salesman Sam Vince was fabulous. No high pressure and extremely pleasant. Sam was knowledgeable and professional and was warm and friendly too. If you're looking to purchase a No high pressure and extremely pleasant. Sam was knowledgeable and professional and was warm and friendly too. If you're looking to purchase a Cadillac, I highly recommend Sam. More

Excellent service when I had a flat tire! I needed two new tires which I bought from the dealer! They matched other prices in the area. Thanks. I needed two new tires which I bought from the dealer! They matched other prices in the area. Thanks. More

Having a 2005 Escalade with +225,000 miles on her, except for tires & oil changes, Jane F., Svc Consultant, & the repair techs @ Val Ward are the only folks that work on my Dowager. The extent of the diagno for tires & oil changes, Jane F., Svc Consultant, & the repair techs @ Val Ward are the only folks that work on my Dowager. The extent of the diagnosis on occasion has been a disappointment simply because of the $$ involved, tho because of 'wear & tear' factors, not entirely unexpected. Because Jane has on an occasion or 2 had a tech explain to me that, because of age & mileage, this is not an expense that must be addressed immediately; just keep an eye on thus'n such and if any of certain changes occur, bring her back in for a follow-up. There is still one of these (expensive) conditions that travel with me from FL to NJ to MS to NV and back each year (hence the tires & oil caveat earlier). This and other reasons is why I trust Jane and the Val Ward techs. More

i had and issue with a oil change and they corrected it. The next oil change was complimentary. The staff has always been exceptional and I’ve been a customer for 15 years. The next oil change was complimentary. The staff has always been exceptional and I’ve been a customer for 15 years. More

The Staff was very helpful. The work performed was first class. I recommend the Val Ward Collision Service to all those in need of auto damage repair. The work performed was first class. I recommend the Val Ward Collision Service to all those in need of auto damage repair. More

Chris, in customer service for the service department is very friendly, caring, and acknowledges you. Always pleasant to deal with. very friendly, caring, and acknowledges you. Always pleasant to deal with. More