Valley Ford of Columbus

This was my second purchase here and this will be my last. Purchased a used truck and left with gas tank on Empty. They did not put gas in it. Additionally noticed after leaving that the tint on the last. Purchased a used truck and left with gas tank on Empty. They did not put gas in it. Additionally noticed after leaving that the tint on the front windshield was peeled in a spot after going to get detailed during the signing process. Our purchase was done on Saturday near closing time, so couldnt call but emailed our salesman right away with pictures. A response was received with indication would look in to it. To no avail. Had to make phone calls in to office ourselves to address and had to bring vehicle back in. Did so on day stated but said manager was busy with customer then going to lunch, so would have to wait. Could not wait for over an hour as they suggested so made appointment to come back again next day. Next day came and manager did not want to allow them to even put $20 worth of gas in the tank but eventually did. However nothing about the window tint. Said front windshields never are tinted fully and they cant do anything about it, even thought the mishap transpired during the process of their team detailing the vehicle upon purchase. Poor customer service in this instance from the beginning and will certainly not recommend them nor elect to deal with them in the future. More

Roush ford was very nice and helpful (especially Kristian, salesperson) trying to help make a deal that was doomed from the start. In the end it didn't work out but they never gave up trying and sp Kristian, salesperson) trying to help make a deal that was doomed from the start. In the end it didn't work out but they never gave up trying and spending time with me making me feel very comfortable ( I hate car shopping). I highly recommend Roush for everything! thanks again More

They were very informative worked around my schedule for the appointment they were honest and didn't try to upsell me on anything . I would definitely recommend Roush Ford over Ricart Ford where I bought my the appointment they were honest and didn't try to upsell me on anything . I would definitely recommend Roush Ford over Ricart Ford where I bought my last two trucks. Roush Ford earned a new customer with me. More

I had herd good things about the service department. After trying for 2 days to get through to someone and leaving several voicemails. I called back on the second day and the recptionist was rude a After trying for 2 days to get through to someone and leaving several voicemails. I called back on the second day and the recptionist was rude and I tried to call sales to get the services department and that lady was rude. I understand you are busy, but that doesn't explain why the employees are rude. I WILL not EVER bring my car to your place and I will also let anyone I know that is thinking about your place the experience I have had. More

What a wonderful experience here at Roush! Huge shoutout to Randy and Ken for making the entire buying process quick and easy. Got in and out in less than 3 hours with the vehicle I wanted. Ra Huge shoutout to Randy and Ken for making the entire buying process quick and easy. Got in and out in less than 3 hours with the vehicle I wanted. Randy was not pushy at all and truly wanted me to get the car I love. Ken made sure that every dollar mattered. Will definitely be back in the future for my next purchase. More

Don't buy parts from this place. Order parts was a joke went to go pick them up when they didn't even call me and let me know they were there they lost parts tried to contact even th Order parts was a joke went to go pick them up when they didn't even call me and let me know they were there they lost parts tried to contact even them online using their online services they say they would contact me contact me contact me I ordered parts on February 2nd I went in there on March 8th to pick up the parts after they didn't call me and tell me they were ready to them saying that they lost some and they have to reorder it this place is a joke be careful going there More

I recently purchased a Ford Bronco from Roush Ford. I saw the Bronco on the dealer website and called Randy Cheadle to find out if was still available. He responded immediately and informed me it was. saw the Bronco on the dealer website and called Randy Cheadle to find out if was still available. He responded immediately and informed me it was. I was able to purchase and take home the Bronco that day and am very happy with the entire process. I had previously purchased 2 cars from Randy and was very happy with the sales process as well as the dealership. My current purchase was no exception, I don't feel any stress buying a car from Randy and Roush Ford. Everyone at the dealership is very friendly and I enjoyed the time I spent there. I was never left wondering where we were in the buying process, I was always well informed. I will buy from Randy and this dealership again in the future. I love my new Bronco and look forward to new adventures. More