Back

Valley Honda

Aurora, IL

5.0
11,719 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer. Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country. Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
Contact Dealership

4173 Ogden Ave

Aurora, IL

60504

Directions

By Type

Showing 11,719 reviews

May 26, 2015

5/18/15 experience I came to the dealer with the intention of getting my rear brake pads replaced for the previously quoted $290. One hour after I arrived, I was told th More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 27, 2015 -

Valley Honda responded

Dear Steven, Thank you again for your valued feedback on your experience at Valley Honda. As I stated in my prior communication, I would love to have the opportunity to speak with you about your service experience here at Valley Honda. This morning I met with our Master Technician, Gary Albrecht, and our Assistant Service Manager Luke Martinez to discuss the recommendations made regarding your vehicle. Your brake pads were completely worn and your brake rotors were measured by technician Gary. They specifically measured below the 8mm Honda specification for thickness of brake rotors. This is not uncommon for a 15 year old vehicle with almost 170,000 miles driven. On your November 18, 2014 service visit, we noted that your brake pads were very close to needing replacement but we did NOT recommend replacement at that time. Certainly brake pads can be replaced using non-Honda parts for less money, however, we have seen many situations in which our clients have been dissatisfied with non-Honda brake pad performance, therefore, we continue to use only the quality, genuine, Honda parts our customers expect . Regarding the rotors, it is certainly possible to put brake pads on the vehicle without addressing out-of-specification rotors. However, we believe that following Honda specifications in terms of brake rotor measurement will provide, most importantly, the highest level of safety and performance for your vehicle. Again, our customers expect that we will follow Honda recommendations and specifications 100%. The second item we recommended and quoted for $508 is to replace the right upper control arm assembly because the ball joint is noticeably loose. This may be the repair quote you mentioned was 'close to $700'. In speaking with technician Gary Albrecht, he noted that the ball joint is loose and 'has play' in it. This is an important safety issue, in our opinion. When a ball joint is loose and has play in it, there is risk to our customer's vehicle of separation which would cause the wheel to fall inward or outward potentially causing the driver to lose control of the car. I feel it is our responsibility to always alert our customers of a condition in which their safety is at risk. Of course, should our customer elect not to proceed with the repair, we have at the very least alerted them to the condition of their vehicle. If you would, I'd love to meet with you, our technician (Gary Albrecht) and Asst. Service Manager (Luke Martinez) to discuss this further. My goal is to re-gain your trust and confidence and to work with you to ensure that your vehicle is safe. Sincerely, Bob Navarre Owner Valley Honda (630) 851-5700 (Office) (708) 987-3000 (cell)

May 26, 2015

Amazing!! Bill was fantastic!! He was so helpful with showing me how to use the car he even offered to preset my radio stations! I will be coming back for futur More

by Kristinamo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 24, 2015

Bought a new Honda HRV on May 22, 2015 I would highly recommend this dealership and salesperson, Andy Kolvalsky. Andy provided excellent customer service and was very knowledgeable about More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Kovalsky
May 24, 2015

New Honda Accord Valley Honda was recommended to my wife and I when looking for a new car for our son. Our salesman was Joe Barsalona who provided excellent customer More

by BrianE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Barsalona, Nick Capezio
May 23, 2015

Lovely experience!! Our family just purchased a *barely used* Honda Odyssey from this dealership. Nick Theodor has been amazing through our car buying journey. He promise More

by ANewOdysseyFamily!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rose
May 23, 2015

Used Accord Nick was great, we stopped in to look at a used Honda Accord for our son, even though we were'nt spending a lot of money on the car he treated us like More

by 99accord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 22, 2015

Repeat Customer In 2011 we purchased a new CRV with Steve Grady. We found Steve very knowledgeable of the cars and very helpfull workthing through the car purchasing More

by Dan G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 22, 2015

Just bought a new honda odessy! Dealership was great and timely. They had us a car in two days to accommodate our schedule and need. All sales personnel were attentive and were wil More

by Lorimferry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Frank
May 21, 2015

Excellent Buying Experience! We have purchased Hondas at other dealers, but have found that buying cars at Valley Honda is the best! We have purchased several cars from Joe B More

by JWB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Barsalona
May 20, 2015

A great experience The salesman David Kemp helped me find my mother a great used car. Dave was able to narrow down the right car for us in a short amount of time. After More

by Johnny Boy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Kemp
...
991
...