Valley Honda - Service Center

excellent customer service from Kevin Hefernen Kevin Heffernan is one of the service managers at Valley Honda in Naperville. He totally went above and beyond for my last service visit and I am tru Kevin Heffernan is one of the service managers at Valley Honda in Naperville. He totally went above and beyond for my last service visit and I am truly a loyal Valley Honda client because of it. I will not ask for anyone else after having dealt with him. He had a car dropped off for me and picked up mine and went over all the services that my car had not received when bringing it in one busy Saturday morning. Whatever was not done that morning Kevin took care of that second time around and I could not be more pleased and more happy with Valley Honda. Good job Valley honda for putting someone like Kevin in charge of your representation. I love going to honda a d I felt like a queen at the end of that transaction. Will definitely be back Kevin Heffernan More

Reliable, Dependable and loyal Nick Theodore goes above and beyond the call of duty to his customers. We were in a recent difficult predicament involving the car we had bought from Nick Theodore goes above and beyond the call of duty to his customers. We were in a recent difficult predicament involving the car we had bought from him 3 years ago. Nick helped us out quickly and demonstrated loyalty he has toward his customers. We have been proud to send other family members to him and will continue to recommend him to other family friends. More

Management responds well to complaint issues. Had some issues, but the dealership responded in a very professional way to resolve them. This sentence added to meet the programmer's min word requi Had some issues, but the dealership responded in a very professional way to resolve them. This sentence added to meet the programmer's min word requirements. More

Great Experience After looking for a van close to home and not finding what we needed my husband decided to check out some that he had found on the internet. Larry had After looking for a van close to home and not finding what we needed my husband decided to check out some that he had found on the internet. Larry had spoken to Nick Poole several times on the phone and Nick convinced him to come and check out what they had. We decided to take the 1 1/2 hr drive to see the vehicles. When we arrived Nick was right there waiting for us. He was a very pleasant and knowledgeable young man. We took a drive and were sold on the Honda Odyssey. After the paperwork we came home. That was a very good experience but the following is what really impressed us with Valley Honda. About two weeks with the van our passenger sliding door stopped working in a partially open position. We tried everything but couln't get it to work. So on Saturday he drove back to see what could be done. Sam Kim a very personable young man worked to get our van fixed. We did not have a warranty but since it was only ours for a few weeks they went out of their way to make it right. This all happened with the help of a gracious woman named Rose and her manager Don. We will definitely reccommend Valley Honda to our friends and family when they need a vehicle. Thanks to everyone for making it right. GOD BLESS!! Larry & Eileen Piper Amboy, Ill More

Great Service As Always I've been going to this dealership for years and my meeting with the beautiful Nathalia Powell was above and beyond. Great job by her and the whole st I've been going to this dealership for years and my meeting with the beautiful Nathalia Powell was above and beyond. Great job by her and the whole staff. More

mrs b stiles Very nice people to work with ..everyone we worked with was very nice and explained everything so well. They are highly recommended ..love my new car Very nice people to work with ..everyone we worked with was very nice and explained everything so well. They are highly recommended ..love my new car! More

Nikhil Excellent customer service by nathalia, she has a very good skills and experience. She explains and recommends what is better for your cars, nice work Excellent customer service by nathalia, she has a very good skills and experience. She explains and recommends what is better for your cars, nice work keep it up More

My Confident & Content Purchase from Nick Theodor I was treated so royally and respectively by every team member at Valley Honda!! I arrived at the amazing Customer Waiting area well maintained by a c I was treated so royally and respectively by every team member at Valley Honda!! I arrived at the amazing Customer Waiting area well maintained by a charming, friendly young lady, merely to await a routine maintenance visit . On a whim, & also having contemplated a trade-in of my 2006 Ridgeline & future purchase. I inquired of my outstanding Asst Service Mgr Mike Gervais if it were possible to get an appraisal for my vehicle. Instantaneoulsy, a very affable Nick Theodor graciously greeted me & proceeded to thoroughly & sincerely guide me through an important decison making process in my life. I not only received a generous trade-in credit for the Ridgeline, but through the expertise of Kurt Gonzalez, Nick helped me negociate a final price for my new (used) vehicle that fell so closely to my budget, I was "SOLD!" No surprise at this point of my experience, James Kirpanos sealed the comfort & ease of completing my transaction with knowledgeable & pleaseant guidance through the paperwork & payment process. This is my sescond vehicle purchase wih Nick Theodor & I have already sang his and his Valley Honda teamates' praises to EVERYONE I know!! Thank you, Nick!!!! More

Our 2012 Honda Civic did not start on the morning of 1/24/14. I cld Jab Rahman, the gentleman we purchased our new car from. Being very concerned and willing to help, he asked just a couple questions 1/24/14. I cld Jab Rahman, the gentleman we purchased our new car from. Being very concerned and willing to help, he asked just a couple questions and then stated that he would send out one of his service men to see if it was the battery. He apologized and said he would be happy to help us out and do whatever it took to have the car working again. The service man, Terry Altman, was to be back to the dealership within 10 minutes and Jab would then send him out immediately. Within minutes Terry was at our home, he jumped the battery and it popped right off. Terry was very nice and so easy to work with. They both were very informative on what we should do now that they jumped the battery and how I should drive it for at least 20 minutes in order for the battery to take the charge in these below zero weather conditions. I was so totally thrilled that it was such an easy process, taking less then 30 minutes for the entire process! Excellent service! And Jab also sent an email shortly after the car was in service again, making sure everything was OK. What amazed me, we bought the car from him 15 months ago. At that time, we lived 100 miles from Aurora, but chose to come to Valley Honda to purchase our vehicle. And, he remembered us! He remembered that we were in town because of a Dr's apt and that we were purchasing a car for our daughter Taylor. He remembered it like it was yesterday! Now that is great customer service. And his email also stated, my job begins after I sell the car! Wow! That is super!! Thank-you Jab and thank-you Terry! You are excellent and Valley Honda should be thrilled that you are both employees of there's. I would highly recommend Valley Honda! More