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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
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Vehicles
4.1
5,336 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,336 reviews

May 25, 2024

Place is ridiculous 2:20 hrs quick service oil change ! !!! Only went there because I paid for 5 oil changes a few years back . Plus not once did they ever ask to change the air filter and cabin filter in 4 More

by delgado18j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the long wait and lack of thorough service during your visits. We aim to provide efficient and comprehensive care, so it's disappointing to hear about your experience. Please reach out directly so we can address these concerns and improve our services moving forward. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

May 22, 2024

Is there a rating less than that. let me know. I have taken my car for service 4 times for soft top issue, every time, I waited for 2 weeks without a car. they ordered parts, but ne More

by Ramin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : hector
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May 29, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ramin, I'm really sorry to read about your ongoing issue with the soft top of your vehicle. This is not reflective of the level of service we aim to provide and it's clear that we've fallen short in this instance. I'd like an opportunity to make things right for you - please reach out so we can discuss a resolution directly. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

May 21, 2024

I Came in for an oil change and recalls. The work was done on time. More

by dkr55555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing this feedback with the Van Nuys Chrysler Dodge Jeep Ram team! We appreciate your support.

May 20, 2024

Mena was solid and consistent on getting back to me, He made sure I got all the information I needed to make a quick decision to buy my new truck.. mahalo Mena More

by JHOIEM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mena Mansour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Jhoiem, we're glad to know Mena was able to assist you efficiently in your truck purchase at Van Nuys Chrysler Dodge Jeep Ram. Enjoy the new ride and thank you for choosing us!

May 18, 2024

Benny is the best i love the guy please let him know nick thinks he is the best More

by michaelakhondi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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May 20, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Benny provided excellent service. We will pass along your kind words. Thanks for choosing Van Nuys Chrysler Dodge Jeep Ram!

May 13, 2024

Friendly efficient service Thoroughly explained all the details of my car’s needs. Follow-up was excellent More

by elizabeth47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
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May 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Elizabeth, we're glad to know you had a positive experience with our team at Van Nuys Chrysler Dodge Jeep Ram. We always aim for excellent service and clear communication - thanks for your feedback!

May 12, 2024

Lack of respect for customers Zero communication You get treated like crap Week and a half to do a 2 hr job More

by CRISTIANJHENRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny maritka
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May 16, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Cristian, I'm really sorry to read about your experience. This is not the level of service we aim for and it's clear that we've fallen short in this instance. We'd appreciate the opportunity to discuss this further with you and find a way forward if possible - please reach out at your earliest convenience. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

May 11, 2024

Hector was great. always willing to help. Very knowledgeable. Very, very very very good communication. More

by VCOACH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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May 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know Hector provided you with great service and communication at Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your positive experience!

May 14, 2024 -

VCOACH responded

Hector was great. always willing to help. Very knowledgeable.

May 10, 2024

Very fast with the Service,respectful,& kept me updated at all times. Done when said said they would More

by ANNIEAMBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you, Annie, for stopping by to leave Van Nuys Chrysler Dodge Jeep Ram a wonderful review!

May 10, 2024

Very satisfied with the dealership and the service…. My service advisor Roger was great…. Very communicative in terms of the work that had to be done and when the car would be completed…. More

by jaroesty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Schwartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know you had a satisfying experience with Roger and our team at Van Nuys Chrysler Dodge Jeep Ram! We always aim for clear communication about the work needed on your vehicle. Thanks for sharing!

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