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Vera Cadillac

Pembroke Pines, FL

4.8
4,012 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 4,014 reviews

April 08, 2023

Vera Cadillac is by far the most outstanding dealership I’ve ever had the pleasure of working with. From sales to service , I’m pleased to say, always professional, helpful, and respectful. More

by Ava
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torres Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’ll
Apr 10, 2023 -

Vera Cadillac responded

Ava, Thanks for sharing your thoughts about your experience with Vera Cadillac. Jorge and our team appreciate your business and hope to see you again soon! Experience The Vera Difference Jorge Morales General Sales Manager

April 07, 2023

Conrand and the service team was excellent. The team provided me with a loaner which was sent to a location of my choosing. It was delivered and then picked up in a timely fashion by Hamid who More

by Goterojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad
Apr 07, 2023 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Thank you for the five-star rating. We look forward to sharing your compliments with Conrad and our crew. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

April 06, 2023

Vera offers service not found close to home, that's why I don't mind going to them at Pembroke Pines. Their service, be in person, phone or on line, is first rate, prompt and efficient. More

by ihb1264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Suare, Service Agent did a splendid job handling my service needs: My car left home at 8:00 AM and was back at 3:00 PM fully serviced, clean and washed. Nestor was in contact all the time. Thank you, Nestor.
Apr 07, 2023 -

Vera Cadillac responded

Thank you for taking the time to leave us this fantastic five-star review. We're thrilled to hear that you found your experience with Nestor to be a positive one. We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

April 06, 2023

Repair was handled very professionally, with good communication and co-ordination. Alex was on top of everything and the loaner car service provided was perfect. More

by BBRAUTIG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Padron
Apr 07, 2023 -

Vera Cadillac responded

Thank you so much for taking the time to leave us a review. We truly appreciate your business. Experience The Vera Difference Gustavo Rodriguez Service Director

April 06, 2023

Usually, I receive prompt service, but the last time I came for service, I had a rather long wait. Also, I got no communication or updates from my service worker while I waited. As a matter of fact, Mi More

by DIMEEWOODS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier
Apr 07, 2023 -

Vera Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Experience The Vera Difference Gustavo Rodriguez Service Director

April 06, 2023

Vera is an outstanding dealership. I needed a key fob for my 2011 CTS. I had been w/o an additional keep for close to a year. As Orlando dealerships couldn’t help me, Vera went to w More

by Fudgebrownie26
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Geovanny
Apr 07, 2023 -

Vera Cadillac responded

Thank you so much for your wonderful five-star review! We're thrilled to hear that we were able to help. We thank you for choosing Vera Cadillac. Experience The Vera Difference Jorge Morales General Sales Manager

April 05, 2023

Vera Cadillac is a premium dealership! I went to 6 other dealerships in Florida near my home in Orlando and No on could assist me in securing a key fob for my 2011 Cadillac CTS. More

by FUDGEBROWNY26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Gyl (not sure of entire name
Apr 05, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

April 05, 2023

I had a new trainee Nick who was being trained by Geo is doing a great job training Nick because he did an outstanding job... they need to hire 20 more Nicks,❗❗ Thank you Vera Cadillac for the great service More

by Phibaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick &:Geo
Apr 06, 2023 -

Vera Cadillac responded

Thank you so much for your kind words for Nick and Geo, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

April 05, 2023

They are very understanding of what needs to be done when there’s a problem with my car. Service department is always fast to return calls and accommodate me with picking up my car and bringing me a rental c More

by oldtown69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

oldtown69 responded

I am very pleased with the service I receive from the salesman who sold me the car and the person who handles the maintenance of my car. Vera Cadillac is one of the best dealerships I have ever done business with.

April 05, 2023

RECALL service was from Monday to Thursday. On initial check in, I was not informed of possible delays of this amount. More

by barkley27
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nestor
Apr 06, 2023 -

Vera Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gustavo Rodriguez Service Director

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