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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,779 Reviews
Call Service Center (844) 517-0823

2,779 Reviews of Vera Cadillac - Service Center

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December 02, 2022

Although I had a long wait for no fault of the dealer, it was a pleasure dealing with Eric. He kept me informed and up to date. More

by MARIRED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Tellechea
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Dec 04, 2022 -

Vera Cadillac responded

Thank you; we appreciate your feedback! We look forward to your next visit! Take care!

December 01, 2022

All staff and representatives I've have encountered have been extremely courteous and professional. They always get the job done promptly and correctly. More

by a.cieza76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell
Report | Print
Dec 04, 2022 -

Vera Cadillac responded

We're happy you found our staff to be so supportive during your experience here at Vera Cadillac Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2022

My wife’s car was in for service requested a wash and wax which was way below Vera standard. Very poor job More

by ALPO1834
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not use any of the above only service
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Dec 01, 2022 -

Vera Cadillac responded

Thank you for reaching out. We regret to hear that the courtesy car wash you received was not up to par and would appreciate the opportunity to turn your experience around. Please reach out to us so we can schedule a new car wash. Thanks again for bringing this to our attention. We hope to hear from you soon.

Dec 01, 2022 -

Vera Cadillac responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact us at (954) 436-3036 when you have an opportunity, and we will be more than happy to try and turn your experience around.

November 30, 2022

Edwin was very attentive and understanding. There was and obvious problem at the first delivery because my issue was not fixed but Edwin was able to figure it out in the end. Thanks More

by REONNEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin in Service
Report | Print
Nov 30, 2022 -

Vera Cadillac responded

Thanks for the review and shout out for Edwin. Take care and we’ll see you next time.

November 30, 2022

The service was great. Everything was taken care of in a timely manner. Definitely will bring my SUV back More

by BERT.ALBALAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell Fernández
Report | Print
Nov 30, 2022 -

Vera Cadillac responded

Thank you for the review and recommendation. Take care and we’ll see you next time.

November 30, 2022

Friendly, great service, knowledgeable and great communication. Alejandro made the transaction easy and predictable. Very satisfied More

by Irenaida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro in service
Report | Print
Dec 01, 2022 -

Vera Cadillac responded

Thanks for the review and shout out for Alejandro. Take care and we'll see you next time.

Dec 02, 2022 -

Irenaida responded

Alejandro is the best

November 29, 2022

My service man was very nice and helpful . I’ve never had problems with the service I get at Vera Cadillac since 2004 , Thank you More

by XSTASY712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikel
Report | Print
Nov 30, 2022 -

Vera Cadillac responded

Thank you for the recommendation. We greatly appreciate your continued business and look forward to seeing you next time. Happy Holidays!

Nov 30, 2022 -

XSTASY712 responded

Thank you and Happy Holidays

November 29, 2022

The car was delivered on time when they advised it was advised they would. They called us to let me know to pick it up. More

by fela1033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service
Report | Print
Nov 30, 2022 -

Vera Cadillac responded

Thanks for the review and recommendation.

Dec 01, 2022 -

Vera Cadillac responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely value your business and look forward to your next visit!

November 26, 2022

They have the pick up and drop off service with a loaner which is very convenient More

by orodriguez73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
Report | Print
Nov 28, 2022 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 25, 2022

Chris the service center rep was informative, responsive and timely. I didn’t have to keep calling for an update. They diagnosed, informed me, and made the repair. My car was ready when they told me it woul More

by LAMARHAYNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher. Service Department.
Report | Print
Nov 28, 2022 -

Vera Cadillac responded

Lamarhaynes, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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