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Vernon Auto Group
Vernon, TX
5,466 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 5,466 reviews
November 17, 2018
My experience with this dealer is excellent!! I have give this dealer a high rate because he is very nice person to talk with and understandable to his customers. I would like to say a huge thank I have give this dealer a high rate because he is very nice person to talk with and understandable to his customers. I would like to say a huge thanks to him for being kind.!! More
by Paw15
Employees Worked With
Helpful November 15, 2018
Pain Free Everyone knows that buying a vehicle can be a different or stressful decision/process. Jason McQueen and the rest of the team made it a pleasure to do Everyone knows that buying a vehicle can be a different or stressful decision/process. Jason McQueen and the rest of the team made it a pleasure to do business. Very helpful and genuinely friendly people to deal with. From sales, finance, and even receptionist who directed your call, they were as friendly and helpful as it gets. If I had any questions they had answers or recommendations. Jason went over all the features in the vehicle with me before leaving. There were no surprises when it came to paperwork with the finance department. I will definitely be talking to them in the future as a repeat customer. More
by Pinky22
Employees Worked With
Other Employees :
Andrea Bodine, Stephanie Fernandez, Jason McQueen
November 15, 2018
Very Satisfying Experience Being “old school” I truly appreciated the attention James Bailey gave to us as we made our purchase decision. He was there with an answer to all our Being “old school” I truly appreciated the attention James Bailey gave to us as we made our purchase decision. He was there with an answer to all our questions and never once pressured us. The employees of Vernon Auto Group did all I would expect to make this major decision as easy as possible. I think they went out of their way to find every saving possible to come to a price we could handle. We will be back. More
by Daddyjames
November 14, 2018
Excellent customer service Vernon Auto Group makes you feel like family. They offer great prices and customer service without the traditional sales pressure as other dealership Vernon Auto Group makes you feel like family. They offer great prices and customer service without the traditional sales pressure as other dealerships Brandon was very helpful and professional. More
by From Frederick, OK
Employees Worked With
Other Employees :
Brandon Mitchell, Miguel Granados
November 13, 2018
Overall a good experience. Steve did a good job. He and Jr helped us finalize a deal on the car we wanted. They were professional and courteous. Great job. Steve did a good job. He and Jr helped us finalize a deal on the car we wanted. They were professional and courteous. Great job. More
by Joegrace
November 13, 2018
Ralph is a Shady Guy (Super Shady Guy, Blackmail) JR and Deshawn agreed to pay my girlfriend and I for a truck we took to trade. She walked into the dealer with me to purchase a DRW Ram 3500. Ralp JR and Deshawn agreed to pay my girlfriend and I for a truck we took to trade. She walked into the dealer with me to purchase a DRW Ram 3500. Ralph is now saying this is not going to happen, more than a month after the fact. Ashley said the check is in the mail and it is not. Do not trust Ralph. He is a shady guy. Ralph called me a few minutes after I posted this. He let me know that he would send the paperwork, to get us the money that is "DUE" to my girlfriend and I, "when I remove my review". I let him know that I am a retired US Army Warrant Officer and I didn't think that his communication to me was ethically right, nor morally right. I would go as far as saying that I think it is illegal (blackmail). Why should I have to remove a review for money that is already due to us? Update 14Nov18: I get a phone call on 13 November from Dan, who is the General Manager. He agrees to send the documentation for Steph and I to get the money that is due to us and has been due to us for over a month. They have had possession of the truck for over a month and title for just shy of a month. Dan tells me that I am going to get the documentation, to ensure we get the money that is due to us. I am supposed to get tracking information for this documentation today. I sent a note to Dan thanking him for getting the ball rolling on this, this morning. I definitely look forward to getting the tracking information today. My first interaction with Dan, was positive. He seemed like a man with integrity. I will post updates. Jerry More
by Jerry
Employees Worked With
Other Employees :
Ralph Arteaga, Dan Gomillion, Stephanie Fernandez, Duane Ryder, Deshawn Hale
November 12, 2018
2018Expedition The sales person I spoke with did an amazing job. Answered every question I had and help through the process. I normally hate the process of getting a The sales person I spoke with did an amazing job. Answered every question I had and help through the process. I normally hate the process of getting a new car but he really made it a simple process. Now the finance part of the deal I was not very happy with. At the last moment the finance person tried to change the rate. I have perfect credit and I really didn’t understand why. I would still recommend Vernon. More
by Liverree789
November 10, 2018
From NM Brandon was helpful, a good salesman, and I would recommend him to friends. Great customer service- he followed up with me about any questions or conc Brandon was helpful, a good salesman, and I would recommend him to friends. Great customer service- he followed up with me about any questions or concerns and it was an overall great transaction and experience. Vehicle was delivered and it was also a convenient part of sale More
by JDW
Employees Worked With
Other Employees :
Don’t remember delivery guy but he was very helpful , Brandon Mitchell, Stephanie Fernandez
November 09, 2018
Trouble free service Very great to work with. My second vehicle I bought from Morgan Chavez. He makes it very trouble free in purchasing a new vehicle. He Morgan goes abov Very great to work with. My second vehicle I bought from Morgan Chavez. He makes it very trouble free in purchasing a new vehicle. He Morgan goes above and beyond that all my purcahasing needs are taken care of. Will highly recommend to anyone wanting to purchase a new vehicle. More
by kbf12
Employees Worked With
Morgan Chavez, Chase Maldonado
November 08, 2018
Quick transaction We receive great service from our sale man Stephen. Very quickly got us into the truck we wanted. No pressure to buy just let us decide what we wanted We receive great service from our sale man Stephen. Very quickly got us into the truck we wanted. No pressure to buy just let us decide what we wanted. More
by Mscolbert
